客户成功专员
Customer Success Officer
Libertex集团简介
自1997年成立以来，Libertex集团通过融合创新技术、市场动态和数字趋势，塑造了在线交易行业。
获奖众多的在线交易平台Libertex，使交易者能够接入市场，投资股票或交易差价合约（CFD），其标的资产包括商品、外汇、ETF、加密货币等。
Libertex坚信体育的力量可以激发、赋能并推动成功，是Audi Revolut F1车队的官方在线交易合作伙伴。
我们打造创新的金融科技，让人们通过Libertex实现#TradeForMore（交易更多）。
职位概述
Libertex集团包含一系列公司、经纪商、交易商、教育和IT中心，使我们能够在全球范围内运营，并为来自120个国家的客户提供服务。公司的一项优先事项是严格遵守目标市场的全球和本地监管要求。
客户支持专员协助客户解决问题，提供产品和服务信息，接听电话，并通过聊天和电子邮件处理咨询。客户支持专员帮助客户了解产品，并解答与其交易头寸相关的问题。
该职位需要轮班工作，阿根廷时间从早上08:00至下午17:00、09:00至18:00、10:00至19:00、11:00至20:00、12:00至21:00、13:00至22:00、14:00至23:00，周一至周日。
主要职责
- 为拉美地区客户提供实时支持。通过聊天、工单、电话和电子邮件处理客户请求。
- 协助客户解决技术问题和故障排除。
- 将Libertex、MetaTrader 4和MetaTrader 5交易平台上的问题转交给相关部门。
- 展现出色的电话礼仪和时间管理能力。
- 与各部门沟通以解决问题。
- 与合规人员就投诉进行沟通。
- 向客户提供有关客户服务注册所需文件和材料的所有必要信息。
- 正确处理客户请求，确保高水平的服务。
- 向客户推广可用的产品和服务。
- 与潜在和现有客户建立并维护良好的关系。
- 通过达成关键绩效指标，为团队合作做出贡献。
- 完成其他必要的工作。
- 要求
- 稳定且高质量的互联网连接。
- 必须掌握：西班牙语（母语）和英语（B2级）。
- 出色的口头表达能力
查看英文原文
Libertex Group Overview
Established in 1997, the Libertex Group has helped shape the online trading industry by merging innovative technology, market movements and digital trends.
The multi-awarded online trading platform, Libertex, enables traders to access the market and invest in stocks or trade CFDs with underlying assets being commodities, Forex, ETFs, cryptocurrencies, and others.
A firm believer in the power of sports to inspire, empower and push for success, Libertex is the Official Online Trading Partner of Audi Revolut F1 Team.
We build innovative fintech so people can #TradeForMore with Libertex.
Job Overview
The Libertex Group includes a range of companies, brokers, dealers, educational and IT centers, allowing us to operate globally and serve clients from 120 countries. One of the company's priorities is conducting business in strict compliance with global and local regulatory requirements of target markets.
A Customer Support Specialist assists clients in resolving issues, provides information about products and services, takes calls, and processes inquiries via chat and email. The Customer Support Specialist helps clients understand the product and answers any questions related to their trading positions.
This position involves shift work from 08:00 to 17:00, 09:00 to 18:00, 10:00 to 19:00, 11:00 to 20:00, 12:00 to 21:00, 13:00 to 22:00, 14:00 to 23:00 Argentina time, Monday through Sunday.
Main Responsibilities
- Provide real-time support to LATAM clients. Process client requests via chats, tickets, phone calls, and email.
- Support clients in resolving technical issues and troubleshooting.
- Escalate issues on the Libertex, MetaTrader 4, and MetaTrader 5 trading platforms to the relevant departments.
- Demonstrate impeccable phone etiquette and time management skills.
- Liaise with departments to solve problems.
- Liaise with compliance staff regarding complaints.
- Provide clients with all necessary information about documents and materials for client services registration.
- Properly address client requests and ensure a high level of service.
- Promote available products and services to clients.
- Develop and maintain excellent relationships with potential and existing clients.
- Contribute to teamwork by achieving key performance indicators.
- Perform other duties as necessary.
Requirements
- Stable and quality internet connection.
- Mandatory knowledge of: Spanish (native) and English (B2) languages.
- Excellent verbal and written communication skills.
- Ability to work effectively under stress.
- Developed communication skills.
- Ability to recognize a client's emotional state and react appropriately.
- Excellent computer skills (Google Spreadsheets, Google Docs).
- Ability to work shifts from 08:00 to 17:00, 09:00 to 18:00, 10:00 to 19:00, 11:00 to 20:00, 12:00 to 21:00, 13:00 to 22:00, 14:00 to 23:00 Argentina time, on weekdays and weekends.
Preferable Requirements:
- Previous experience in customer support will be considered a significant advantage.
- Knowledge of MetaTrader 4 and MetaTrader 5 platforms will be considered an advantage.
- Trading experience will be considered an advantage.
Benefits
- 21 working days of annual leave
- Opportunity to work remotely
- Friendly colleagues and a cohesive team
- Unlimited Udemy Business membership
- Opportunities for professional and personal growth in a fast-growing company
Libertex Group is an equal opportunity employer, fostering an inclusive and diverse environment. We do not discriminate based on any characteristic protected by the law. Candidate privacy is respected, and all data is securely stored and used solely for recruitment purposes, in line with GDPR and our internal policies. Unsuccessful applicants may have their data retained for future opportunities unless deletion is requested.
Originally posted on Himalayas