客户成功官员（黑山）
Customer Success Officer (Montenegro)
Libertex集团简介
自1997年成立以来，Libertex集团通过融合创新技术、市场动态和数字趋势，塑造了在线交易行业。
获奖众多的在线交易平台Libertex，使交易者能够访问市场并投资股票或交易差价合约，其标的资产包括商品、外汇、ETF、加密货币等。
Libertex坚信体育的力量可以激发、赋能并推动成功，Libertex是KICK Sauber F1车队的官方在线交易合作伙伴。
我们打造创新金融科技，让人们通过Libertex实现#TradeForMore（交易更多）。
职位概述
我们正在寻找一名客户成功专员，协助客户处理咨询，提供产品信息，并通过电话、聊天和电子邮件处理请求。该职位包括引导客户使用产品并解答与其交易头寸相关的问题。
职责：
- 通过聊天、工单、电话和电子邮件为全球客户提供实时支持。
- 协助处理技术问题，并将与平台相关的案件（Libertex、MT4、MT5）转交给相关团队。
- 确保高标准的服务，妥善处理投诉，并明确指导所需文件。
- 与内部部门协作，高效解决问题。
- 保持良好的沟通、时间管理和电话礼仪技能。
- 推广公司产品，建立牢固的客户关系。
- 达到KPI指标，并完成其他要求的任务。
要求
- 稳定且高质量的互联网连接。
- 俄语和英语水平良好。
- 具备较强的书面和口头沟通能力，能够在压力下处理情况，并适当回应客户情绪。
- 良好的电脑操作技能（Google Sheets、Google Docs）。
- 能够在周一至周日之间，CET时间07:00至22:00期间，工作8小时轮班。
加分项：
- 有客户服务经验。
- 熟悉MetaTrader 4和MetaTrader 5。
- 有交易经验。
福利
· 根据公司业绩发放季度奖金
· 医疗保险计划，从入职第一天起覆盖员工及其直系亲属
- 每年24个工作日的带薪年假
- 每年报销员工及家属回家的机票费用
- 公司活动和团队建设活动
- Udemy Business无限会员资格及语言培训课程
- 在快速发展的环境中提供的职业和个人发展机会
查看英文原文
Libertex Group Overview
Established in 1997, the Libertex Group has helped shape the online trading industry by merging innovative technology, market movements and digital trends.
The multi-awarded online trading platform, Libertex, enables traders to access the market and invest in stocks or trade CFDs with underlying assets being commodities, Forex, ETFs, cryptocurrencies, and others.
A firm believer in the power of sports to inspire, empower and push for success, Libertex is the Official Online Trading Partner of KICK Sauber F1 Team.
We build innovative fintech so people can #TradeForMore with Libertex.
Job Overview
We are looking for a Customer Success Officer to assist clients with inquiries, provide product information, and handle requests via phone, chat, and email. The role includes guiding customers through the product and answering questions related to their trading positions.
Responsibilities:
- Provide real-time support to clients worldwide via chat, tickets, phone, and email.
- Assist with technical issues and escalate platform-related cases (Libertex, MT4, MT5) to relevant teams.
- Ensure high service standards, proper handling of complaints, and clear guidance on required documents.
- Collaborate with internal departments to resolve issues efficiently.
- Maintain excellent communication, time management, and phone etiquette skills.
- Promote company products and build strong client relationships.
- Meet KPIs and perform additional tasks as required.
Requirements
- Stable, high-quality internet connection.
- Knowledge of Russian and English at a good level.
- Strong written and verbal communication skills with the ability to handle stressful situations and respond appropriately to clients’ emotions.
- Good computer skills (Google Sheets, Google Docs).
- Availability to work 8hr shifts between 07:00 and 22:00 CET, Monday to Sunday.
Nice to have:
- Previous customer support experience.
- Knowledge of MetaTrader 4 and MetaTrader 5.
- Trading experience.
Benefits
· Quarterly bonuses based on Company performance
· Medical Insurance Plan with coverage for the employee and their immediate family from day one
- 24 working days of annual leave
- Yearly reimbursement of travel expenses for the employee and family's flight home
- Corporate events and team building activities
- Udemy Business unlimited membership & language training courses
- Professional and personal development opportunities in a fast-growing environment
Libertex Group is an equal opportunity employer, fostering an inclusive and diverse environment. We do not discriminate based on any characteristic protected by the law. Candidate privacy is respected, and all data is securely stored and used solely for recruitment purposes, in line with GDPR and our internal policies. Unsuccessful applicants may have their data retained for future opportunities unless deletion is requested.
Originally posted on Himalayas