客户解决方案代表
Customer Solutions Representative
客户解决方案代表
北区 - 远程
让我们一起踏上北区的旅程。
加入我们的使命，打造最大的信用卡处理和商户服务套件。这是一个由最多样化的支付公司支持的简单支付平台。从信用卡处理到后台管理，北区为更智能、更快、更优质的支付解决方案指明方向。
职位概述：
客户解决方案代表是B2B环境的一部分，专注于通过战略性外联和来电成交来保留并扩展现有商户业务。该职位需要一位有动力的个人，具备建立关系、影响决策和应对复杂情况的能力，以最大化北区的客户忠诚度和增长。理想的候选人应具备客户保留原则的深刻理解，并能在注重成果的竞争环境中茁壮成长。
你将负责：
- 通过解决未决问题并教育商户了解继续与NAB合作的价值来保留账户。问题通常集中在以下方面：
- 价格和费用 – 教育商户了解定价，提供具有竞争力的费率报价和/或进行内部费率分析
- 设备问题 – 教育商户了解设备功能（仅基础内容），了解何时更换设备可能是更好的选择，提出设备建议
- 服务问题 – 在商户的问题被解决之前，作为商户的联系人，适时升级问题以确保立即解决
- PaymentsHub – 教育商户了解NAB忠诚计划的价值
- 保持对NAB处理费率结构和当前行业知识的最新了解；
- 与NAB的所有部门合作，找到最适合商户问题的解决方案；
- 确定如果取消不可避免时商户不满的根本原因；
- 向管理层提出改进建议，以减少账户关闭；
- 完成管理层分配的特殊项目。
我们需要你具备：
- 高中文凭或同等学历；大学学历优先
- 1-3年呼叫中心工作经验
- 1-3年销售、留存或忠诚度代表经验优先
我们提供的福利：
我们提供全面的福利包，使我们的团队在个人和职业生活中都能过上充实的生活。一些我们的福利包括：
查看英文原文
Customer Solutions Representative
North- Remote
Let’s go North, together.
Join our mission to build the largest suite of credit card processing and merchant services. It’s one simple payment platform backed by the most diverse payment companies. From credit card processing to back-office management, North points the way to smarter, faster, and just plain better payment solutions.
Job Summary:
The Customer Solutions Associate is part of the B2B environment that focuses on retaining and expanding business within the current merchant base, through strategic outreach and inbound closure calls. This role requires a driven individual with a proven ability to build rapport, influence decisions, and navigate complex situations to maximize customer loyalty and growth for North. The ideal candidate possesses a strong understanding of customer retention principles and thrives in a competitive environment focused on achieving results.
What you'll do:
- Retain accounts by resolving outstanding issues while educating merchants on the value proposition of remaining with NAB. Issues generally center around:
- Rates and Fees – educate merchant on pricing, offer competitive rate quotes and/or perform internal rate analysis
- Equipment Concerns – educate merchant on equipment functionality (basics only), understand when alternate equipment may be a better fit, make equipment recommendations
- Service Concerns – serve as a point of contact for the merchant while their issues are being addressed and resolved, escalate issues appropriately to ensure immediately resolution
- PaymentsHub – educate merchant on value of the NAB loyalty program
- Maintain current understanding of NAB processing rate structures and current industry knowledge;
- Work with all departments within NAB to identify the best solution to the merchant’s concerns;
- Determine the “root cause” of merchant dissatisfaction if cancellation is inevitable;
- Make suggestions to management for improving processes to reduce account closures;
- Special projects as assigned by management.
What we need from you:
- High School Diploma or equivalent required; some college preferred
- 1-3 years prior experience in a call center environment required
- 1-3 years prior experience as a Sales, Retention, or Loyalty Representative preferred
What we offer:
We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include:
- Medical, Dental, & Vision Coverage
- PTO: Vacation, Sick, Holidays
- Birthday Holiday
- Education Assistance
- 401(k) + Match
- Mental Health Support & Well-Being Program
- Company-funded Lifestyle Spending Account
Salary Range: $15.00-$17.00 per hour + monthly bonus
Pay within this range varies by work location and on job-related knowledge, skills, and experience. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.
Who we are:
North, and our family of companies, are committed to helping entrepreneurs grow their businesses. As an end-to-end payment solutions company, we provide everything business owners need to get paid, whether they serve customers in a physical storefront, online, or both. We pride ourselves on being large enough to offer customized solutions to our enterprise-level clients while remaining agile enough to take an award-winning, hands-on approach to personal service that our merchants won’t find anywhere else.
Let’s go North, together! Our most important resource is our people. Join our diverse team of innovators and do-ers and make your mark on the future of payments technology. We're proud to offer benefits that help our team members further their overall well-being through unique initiatives that are both personally and professionally fulfilling.
At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal opportunity employer.
To learn more about North, and our family of companies, visit our website:
Originally posted on Himalayas