高级人力资源业务伙伴
Sr. HR Business Partner
### **Thumbtack 帮助数百万家庭自信地维护和改善他们的住所。**
Thumbtack 是您需要的唯一应用，用于维护和改善您的家——从个性化指导到 AI 工具和一流的招聘体验。每天在美国每个县，人们都依靠 Thumbtack 完成紧急维修、季节性维护和更大的改进项目。我们帮助房主知道该做哪些项目、何时去做以及从我们不断增长的 30 万本地服务企业社区中聘请谁。如果实现影响力能激励你，加入我们吧。想象一下我们将一起打造什么。
### **关于人力资源团队**
我们的 HRBP 首先是一位业务领导者，其次才是 HR 领导者。我们对自己有高标准，理解客户的目标、文化和人才能力，并快速识别趋势并解决问题以支持 Thumbtack 的目标。虽然我们重视数据和事实，但我们也同样重视无形的东西——判断力、情商和默认的包容心态。我们努力成为组织中各级人员值得信赖的合作伙伴和教练。
### 关于这个职位
我们正在招聘一位擅长运营和 AI 解决方案构建的 HRBP —— 一位能够发现 HRBP 流程中可以应用 AI 的高影响力机会，并帮助构建这些解决方案的人。你将与 HRBP 团队一起深入了解组织运作方式，然后与团队紧密合作，将最有价值的机会转化为产品，例如退出访谈分析器或员工敬业度调查行动计划，从而消除手动工作。这个职位涵盖三个支柱：面向客户的 HRBP 支持、AI 和运营，以及员工关系支持，并向 HRBP 总监汇报。
### **你将负责的工作**
- 作为可信赖的顾问，与客户群体合作，协助经理和员工处理整个员工生命周期，从团队效率到员工敬业度调查行动计划
- 在日常人事管理中识别法律和合规风险，与全球 HRBP 团队合作制定共享策略和优先事项
- 构建 AI 驱动的 HRBP 流程：映射流程，将 HR 政策和操作手册结构化为 AI 可用格式，并领导 AI 工具的推出、培训和成功指标
- 作为 HRBP 团队的 COE 连接点，建立模板、沟通材料和赋能内容，并支持董事会准备、校准和员工敬业度调查洞察
- 在团队成员缺席期间处理员工关系工作 —— PIP
查看英文原文
### **Thumbtack helps millions of people confidently care for their homes.**
Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
### **About the People Team**
Our HR Business Partners are business leaders first, HR leaders second. We hold ourselves to a high standard of understanding the objectives, culture, and talent capabilities of our clients, and we quickly identify trends and solve problems in service of Thumbtack’s goals. While we value data and facts, we believe just as strongly in the intangibles — judgment, EQ, and an inclusive mindset by default. We strive to be trusted partners and coaches to people at every level of the organization.
### About the role
We’re hiring an HRBP with a knack for operations and AI solutions building — someone who can spot high-impact opportunities to apply AI across HRBP workflows and help build those solutions. You’ll embed with the HRBP team to learn how the organization works, then partner closely with the team to turn the most valuable opportunities into products, such as an exit interview synthesizer or an engagement survey action planner that eliminates manual work. This role spans three pillars — client-facing HRBP support, AI and operations, and employee relations support — and reports to the Director of HR Business Partners.
### **What you’ll do**
- Partner with client groups as a trusted advisor to managers and employees across the full employee lifecycle, from team effectiveness to engagement survey action planning
- Flag legal and compliance risks in day-to-day people management, partnering with the global HRBP team on shared strategies and priorities
- Build AI-powered HRBP workflows: map processes, structure HR policies and playbooks into AI-ready formats, and lead rollout, training, and success metrics for AI tools
- Serve as the HRBP team’s COE connector, building templates, communications, and enablement materials, and support board prep, calibrations, and engagement survey insights
- Cover employee relations work during team absences — PIP prep, investigations, policy violations, and conflict mediation — while helping managers document PIPs consistently
- Build and own AI tools that automate HRBP work, iterating based on feedback and usage data
- Own HRBP’s North America emergency response playbook and support quarterly exit project work
### **In order to be successful, you must bring**
- 10+ years of experience in HR with HRBP experience, including examples of using AI or automation to improve your work — a template you built, a workflow you automated, or a process you reimagined
- Comfort experimenting with AI tools and turning ideas into working solutions, with or without engineering support
- Broad understanding of HR practices including performance, risk management, coaching, engagement and retention, workforce planning, employee relations, compensation, culture and values
- A track record of delivering in ambiguous environments, partnering closely with senior stakeholders on direction and priorities
- Strong communication skills — able to speak, write, and present information clearly; comfortable mediating and facilitating discussions at the manager level
- Data literacy: comfort analyzing people data, identifying trends, and translating findings into recommendations for leaders
- Familiarity with HRIS and HR tech platforms, plus change management experience guiding leaders and teams through organizational transitions
### **Expected salary ranges**
- For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $148,000 - $201,300.
- For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $134,300 - $181,700.
- For candidates living in all other US locations, the expected salary range for this role is currently $126,700 - $171,400.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: [recruitingops@thumbtack.com](mailto:recruitingops@thumbtack.com).
For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our [Job Applicant Privacy Policy](https://www.thumbtack.com/job-applicant-privacy-policy).
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. [Check out our blueprint on how to spot the fakes.](https://careers.thumbtack.com/recruiting-scams)