中小企业客户经理，食品与饮料
Manager, SMB Account Management, Food and Beverage
自2009年成立以来，商业世界发生了巨大变化，Square也不断成长。在让任何人都能收款、永不错过销售之后，我们发现卖家被分散、过时的产品和工具所困扰，这些工具无法协同工作。
因此，我们拓展到软件领域，开始构建集成的全渠道解决方案——帮助卖家在线销售、管理库存、提供先买后付功能、预订预约、吸引忠诚客户，并招聘和支付员工。在整个过程中，我们在交易点嵌入了金融服务工具，使商户可以在一个地方获取商业贷款并管理现金流。Afterpay进一步实现了我们提供全渠道工具的目标，以释放有意义的价值和增长，使卖家能够吸引下一代消费者，提高订单金额，并在更大规模上竞争。
如今，我们是各种规模卖家的合作伙伴——包括大型企业级业务，有复杂运营的企业，刚刚起步的卖家，以及最初通过Square开始销售并逐渐壮大的商家。随着我们的卖家成长，我们的解决方案也在不断扩展。我们面前有着巨大的机会。我们正在打造一项重要、有意义且持久的业务，同时帮助全球的卖家实现同样的目标。
### 职位描述
Account Management（客户管理）团队正在寻找一位注重结果和关注人员的领导者，负责管理食品和饮料行业客户经理团队。在此职位中，您将领导Square SMB（中小企业）餐饮商家组合的增长和留存工作，确保您的团队提供一致的高质量客户体验并实现可衡量的业务成果。您将直接向美国SMB客户管理主管汇报。
作为团队领导，您将带领一支由10-12名客户经理组成的高效团队，推动收入增长、软件采用率提升和流失率降低。您将培养数据驱动、使命一致的文化，同时重视辅导和团队发展。您不会置身事外，这个职位需要您与团队一起深入工作。
这是一个跨职能角色，您将与产品、运营和销售团队紧密合作，确保执行到位，分享商家反馈，并支持我们的经济赋权使命。
### 您将：
- 领导一支远程的10-12人客户经理团队，专注于SMB食品和饮料商家的增长和留存。
- 推动可衡量的成果，包括交叉销售和留存。
查看英文原文
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.
So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
### The Role
The Account Management organization is seeking a results-driven and people-focused leader to manage a team of Food and Beverage Account Managers. In this role, you will lead growth and retention efforts across a portfolio of Square's SMB F&B merchants, ensuring your team delivers consistent, high-quality customer engagement and measurable business outcomes. You will report directly to the Head of US SMB Account Management.
As a team leader, you will empower a high-performing group of 10-12 Account Managers, driving results in revenue expansion, software adoption, and churn reduction. You'll foster a data-driven, mission-aligned culture while prioritizing coaching and team development. You will not be sitting on the sidelines, the role will require you to get deep into the work alongside your team.
This is a cross-functional role where you will partner closely with Product, Operations, and Sales to ensure strong execution, share merchant feedback, and support our mission of Economic Empowerment.
### You Will:
- Lead and develop a remote team of 10-12 Account Managers focused on growth and retention for SMB Food and Beverage merchants.
- Drive measurable outcomes in upsell, retention, and customer satisfaction through strong pipeline management and consistent coaching.
- Drive performance through structured 1:1s, pipeline reviews, accountability and team cadences.
- Partner cross-functionally to surface merchant insights, resolve escalations, and improve the overall customer experience.
- Support leadership in executing team OKRs and implementing program improvements.
- Identify enablement opportunities and reinforce best practices across the team.
- Serve as a senior escalation point for complex or high-impact merchant situations.
- Travel approximately once per quarter for team events or customer meetings.
### You Have:
- 8–10+ years of experience in Account Management, Sales, Business Development, or Marketing
- 3–5 years of direct people management experience in a quota-carrying or performance-driven environment.
- Experience working with SMB or Mid-Market F&B businesses.
- A track record of consistently exceeding revenue and retention goals.
- Strong coaching skills with demonstrated ability to improve performance across a team.
- Experience working cross-functionally to resolve issues and improve processes.
- Excellent written and verbal communication skills.
- Fluidity leveraging AI in day to day work and an all around builder mentality.
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location's zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A: ($180,000 - $270,000)
Zone B: ($167,400 - $251,200)
Zone C: ($158,400 - $237,600)
Zone D: ($149,400- $224,200)
**_Amounts listed above include target variable compensation._**
We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. **Want to learn more about what we're doing to build a workplace that is fair and square? Check out our** [I+D page](https://block.xyz/news/inclusion).
**Application Guidelines**
Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed.
**Use of AI in Our Hiring Process**
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
Contact us [here](https://privacy.block.xyz/privacyportal/form) with hiring practice or data usage questions.
_Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering._ _[Check out our other benefits at Block.](https://block.xyz/employee-benefits)_
_Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. **Square** makes commerce and financial services accessible to sellers. **Cash App** is the easy way to spend, send, and store money. **Afterpay** is transforming the way customers manage their spending over time. **TIDAL** is a music platform that empowers artists to thrive as entrepreneurs. **Bitkey** is a simple self-custody wallet built for bitcoin. **Proto** is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone._
[Privacy Policy](https://block.xyz/en/legal/applicant-privacy-notice)