云运维经理
Manager, Cloud Operations
职位描述：
11:11 Systems 正在寻找一位经验丰富的云运维经理加入我们的团队。该职位将负责 11:11 Systems 技术生态系统中所有全球数据中心位置的云运维工作，以及支持面向客户的云服务的平台。该经理还将处理来自 11:11 Systems 多个团队的请求，以确保系统和服务的成功运行。该职位需要一位注重细节并具有持续改进思维的人。这是一份全职职位，向云基础设施运营总监汇报。
职责：
- 领导并组建一支云运维专业团队，确保全球 11:11 平台的质量。
- 对所有 11:11“即服务”产品提供全面的警报修复和趋势分析，包括 IaaS、DRaaS、BaaS、恢复服务等。
- 管理基础设施监控、警报和生命周期管理，包括但不限于主机服务器、虚拟服务器、存储阵列、网络基础设施（如交换机、路由器、防火墙等）。
- 与数据中心运营团队合作，进行设施和环境监控及警报，包括电力消耗、运行温度和其他关键数据中心环境因素。
- 作为服务和产品提供的成功利益相关者，从设计到实施自动化解决方案和自动化功能，支持新旧产品的开发。
- 制定、跟踪并报告公司关键绩效指标（KPI）。
- 与云架构、云服务、云基础设施和 SRE 团队协作，支持 11:11 云平台和管理控制台中的最佳集成和功能。
- 及时处理所有升级的客户工单，并根据需要升级至供应商支持。
- 在 11:11 全球云基础设施平台使用的核心监控和生命周期技术方面，发展成为领域专家。
- 与同事积极合作，行为符合 11:11 的商业道德准则和公司价值观。
- 按照公司的数据处理协议、工作流程和政策，负责任地接收、传输和处理公司数据和信息。
- 审阅并遵守公司政策和指南、数据隐私实践，包括年度合规培训认证和政策确认。
- 其他职责
查看英文原文
The Role:
11:11 Systems is looking for an experienced Manager of Cloud Operations to join our team. This role provides ownership of Cloud Operations across 11:11 Systems technology ecosystem and platforms supporting customer-facing cloud services across all global 11:11 Systems data center locations. The manager will also field requests from numerous teams at 11:11 Systems to ensure success of systems and services. This position will require a person with a penchant for detail and a continuous improvement mindset. This is a full-time position reporting to the Director, Cloud Infrastructure Operations.
Responsibilities:
- Lead and build a team of Cloud Operations professionals that ensures quality across 11:11 global platforms.
- Provide complete ownership of remediation and trending of alerts across all 11:11“as-a-service” product offerings, including IaaS,DRaaS, BaaS, Recovery Services and others.
- Manage remediation of infrastructure monitoring, alerts and life cycle management including, but not limited to, host servers, virtual servers, storage arrays, network infrastructure (e.g. switches, routers, firewalls, etc.)
- Collaborate with Data Center Operations on facility and environmental monitoring and alerting including power consumption, operating temperatures, and other key data center environmental factors.
- Act as stakeholder in the success of service and product offerings, from designing to implementing automated solutions and automated functions for new and existing products.
- Develop, track, and report KPIs to the company.
- Collaborate with the Cloud Architecture, Cloud Services, Cloud Infrastructure, and SRE teams to support optimal integration and capabilities within the 11:11 cloud platform and management console.
- Ensure all escalated customer tickets are addressed and escalated to vendor support as needed in a timely manner.
- Develop strong domain knowledge as a subject matter expert in the core monitoring and life cycle technologies in use by 11:11 global cloud infrastructure platform.
- Work supportively with colleagues, operating in a manner that is consistent with 11:11’s Code of Business Ethics and Company Values
- Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies
- Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements
- Additional duties as assigned
Qualifications:
- Bachelor’s or University degree in technical discipline, or equivalent related work experience required.
- 4+year's experienceleading a team of engineers,enterprise infrastructure management, monitoring and alerting frameworks and platforms integration.
- Winning mindset with the ability to manage execution of infrastructure excellence with an entrepreneurial spirit believing in implementing and leaving solutions better than you found them
- Experience with VMware ecosystem including vSphere,vCloudDirector, Veeam, Zerto preferred.
- Experience in infrastructure monitoring tools, automation, and scripting languages including Ansible, Go, Python preferred.
- Understanding of API, infrastructure as a service, and disaster recovery services preferred.
- Experience working in large-scale, multi-tenant service provider environments.
- Excellent communicator, high energy, positive attitude, aptitude for professional growth
- Must be legally eligible to work in assigned country without visa sponsorship
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
Benefits:
- Standard Life Pension Scheme
- Healthcare Insurance Plan
- Cash Plans
- Income protection
- Life assurance
- Paid Vacation & Holidays
- Leave of absences
Originally posted on Himalayas