解决方案顾问 II（日本）
Solutions Consultant II (Japan)
我们是一个致力于塑造可观测性未来的技术创新者和先驱者团队。在New Relic，我们构建了一个智能平台，帮助企业在以人工智能为主导的世界中蓬勃发展，为客户提供对其复杂系统的无与伦比的洞察力。随着我们全球业务的不断扩展，我们正在寻找充满热情的人才加入我们的使命。如果您准备好帮助世界上最好的公司优化他们的数字应用，欢迎您探索在这里的职业发展！
**您的机会**
我们正在寻找一名解决方案顾问，为我们的客户提供New Relic解决方案。我们欢迎对技术销售充满热情的顾问或售前工程师，以及经常与客户沟通的开发者。New Relic有将技术能力强的工程师转变为优秀解决方案顾问的成功经验，因此请放心，即使您销售经验有限，也不必担心是否适合这个职位。我们提供全面的培训以帮助您顺利入职。
解决方案顾问的主要职责包括与New Relic销售团队、技术客户经理、技术支持工程师和市场团队合作，提出如何有效利用顶级New Relic解决方案来满足客户业务需求，并提供技术支持以确保他们充分利用我们的强大功能。
作为我们公司的解决方案顾问，您将通过在不同行业和系统中提供技术支持，掌握客户的业务需求和市场趋势。我们希望找到一位能够支持现场销售的解决方案顾问，同时了解我们在销售SaaS解决方案和整个销售周期方面的丰富知识。您将与其他解决方案顾问和产品团队合作，了解客户的IT基础设施和软件架构，创建解决客户业务需求的方案，并验证New Relic解决方案如何实时应对这些需求。
**您将负责**
- 提供New Relic咨询知识，确保客户了解New Relic解决方案的价值
- 制作客户演示文稿，清晰解释与New Relic解决方案和客户需求相关的价值，并为客户构建并展示具有说服力的概念验证演示
- 提供活动演讲、技术文档编写和培训，以推广New Relic解决方案
- 与New Relic销售团队协作
查看英文原文
We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!
**Your opportunity**
We are looking for a Solutions Consultant to deliver New Relic solutions to our customers. We welcome consultants or pre-sales engineers with a passion for technical sales, as well as developers who have frequent opportunities to speak with customers. New Relic has a proven track record of transitioning technically talented engineers into excellent Solutions Consultants, so please rest assured even if you have limited sales experience and are concerned about your fit for this position. We have comprehensive training available for onboarding.
The main responsibilities of a Solutions Consultant include working with New Relic sales, Technical Account Managers, Technical Support Engineers, and marketing teams to propose how to effectively utilize best-in-class New Relic solutions for our customers' businesses, and providing technical support to ensure they properly leverage our great features.
As a Solutions Consultant at our company, you will be able to grasp customer business needs and market trends by providing technical support across various industries and systems. We are looking for a Solutions Consultant who can support field sales while understanding our extensive knowledge of selling SaaS solutions and the entire sales cycle. You will collaborate with other Solutions Consultants and product teams to understand customers' IT infrastructure and software architecture, create solutions that solve customer business needs, and verify how New Relic solutions address these needs in real-time.
**What you'll do**
- Provide New Relic consulting knowledge to ensure the value of New Relic solutions is communicated to customers
- Create customer presentations that clearly explain the value related to New Relic solutions and customer requirements, and build and present persuasive proof-of-concept demos for customers
- Provide event speaking, technical documentation creation, and training to promote New Relic solutions
- Collaborate with New Relic Sales, Solutions Consultants, and Technical Account Managers on sales opportunities
- Adherence to our core company values—being responsible, bold, authentic, passionate, and consistent—is essential.
**This role requires**
- 3+ years of experience in roles such as Pre-sales Engineer, technical Consultant/Architect, system administrator, or Software Developer, with experience dealing with customers in projects or sales activities
- Interest in the latest technologies and a proactive approach to hands-on learning
- Knowledge, experience, or interest in application/infrastructure operations, such as operational monitoring or system management design
- Experience with cloud platforms such as AWS, Azure, or Google Cloud
- English reading and writing skills at a level sufficient to communicate with overseas members via Slack or email
**Bonus points if you have**
- Practical work experience with programming languages such as Java, PHP, .NET, Ruby, Node.js, or Python is a plus
Please note that visa sponsorship is not available for this position.
#LI-RT
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [resume@newrelic.com](mailto:resume@newrelic.com).
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
**Our hiring process**
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the [San Francisco Fair Chance Ordinance](https://sfgov.org/olse/sites/default/files/FCO%20poster2020.pdf).
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
Review our Applicant Privacy Notice at [https://newrelic.com/termsandconditions/applicant-privacy-policy](https://newrelic.com/termsandconditions/applicant-privacy-policy)