SSDI案件经理
SSDI Case Manager
Overview
在Advocate，我们的使命是赋予美国人获得他们应得的政府支持的能力。Advocate旨在通过为社会保障局开发一个统一的申请系统，减少当前政府福利申请过程中的长时间等待和官僚障碍，利用人工智能和机器学习等前沿技术，结合我们由EDPNA和案件经理组成的小团队的知识和经验。
我们正在寻找一位高度有条理且专注的案件经理加入Advocate，负责监督初始申请（IA）和重新考虑（Recon）阶段的残疾案件进展。您将管理大量的案件，并直接与申请人合作，确保他们在整个过程中获得定期更新和帮助。您的职责包括分析医疗记录、提交重新考虑上诉，并与SSA/DDS合作解决案件相关问题。如果您具备出色的时间管理能力，并能在快节奏、以客户为中心的环境中茁壮成长，这个职位将让您对申请人的生活产生有意义的影响。
这是一个远程职位，Advocate目前是一个完全远程的团队。Advocate是一家平等机会雇主，重视工作场所的多样性。我们正在组建一支全面的团队，成员都热衷于帮助他人并长期打造一家优秀的企业。
岗位职责
· 进行欢迎电话，提交上诉，处理需要关注的索赔，回应申请人的电话、短信和电子邮件，以及其他索赔管理流程
· 为我们的申请人提供富有同理心、一流的体验
· 主动与申请人沟通，确保他们了解案件的进展情况
· 与SSA/DDS合作解决案件相关问题，保持案件顺利进行
· 利用我们的技术，在申请和裁决过程中支持申请人
· 协助改进我们的技术和运营，提供反馈以增强我们帮助申请人的能力
· 主动识别挑战并提出解决方案
任职要求
· 需要至少一年的SSDI/SSI案件管理经验
· 具备强大的组织和时间管理能力，能够处理大量案件
· 熟悉社会保障局的残疾流程以及DDS/SSA表格
· 能够在快节奏的环境中工作，同时保持对细节的关注和任务完成能力
· 优先考虑
查看英文原文
Overview
At Advocate, our mission is to empower Americans to obtain the government support they've earned. Advocate aims to reduce long wait times and bureaucratic obstacles of the current government benefits application process by developing a unified intake system for the Social Security Administration, utilizing cutting-edge technologies such as artificial intelligence and machine learning, crossed with the knowledge and experience of our small team of EDPNA’s and case managers.
We are seeking a highly organized and dedicated Case Manager to join Advocate and oversee the progress of disability cases at the Initial Application (IA) and Reconsideration (Recon) levels. You will manage a large caseload and work directly with claimants, ensuring they receive regular updates and assistance throughout the process. Your role will include analyzing medical records, filing recon appeals, and collaborating with SSA/DDS to resolve case-related issues. If you have strong time-management skills and thrive in a fast-paced, client-focused environment, this position will allow you to make a meaningful impact on the lives of claimants.
This is a remote position and Advocate is currently a fully remote team. Advocate is an equal opportunity employer and values diversity in the workplace. We are assembling a well-rounded team of people passionate about helping others and building a great company for the long term.
Job Responsibilities
· Conduct Welcome Calls, file appeals, take action on claims needing attention, respond to Claimant calls, SMS, and emails, and other claim management work streams
· Offer an empathetic, best-in-class experience for our claimants
· Proactively communicate with claimants, ensuring they are informed of the progress of their cases.
· Collaborate with SSA/DDS to resolve case-related issues and keep the case on track.
· Use our technology to support claimants through the application and adjudication process
· Help improve our technology and operations, providing feedback to strengthen our ability to help claimants
· Proactively identify challenges and offer solutions.
Qualifications
· Minimum of one year of SSDI/SSI case management experience is required.
· Strong organizational and time-management skills to handle a large caseload.
· Thorough knowledge of Social Security’s disability process and familiarity with DDS/SSA forms.
· Ability to work in a fast-paced environment while maintaining attention to detail and task completion.
· Preference for a small start-up environment with high ownership and high responsibility.
· Desire to transform the disability application and adjudication process.
· Ability to quickly pivot, change process, and adopt new ways of doing things.
· Familiarity with Salesforce or a similar CRM