索赔专员
Claims Assistant
Overview
在Advocate，我们的使命是赋予美国民众获得他们应得的政府支持的力量。Advocate旨在通过为社会保障局开发统一的受理系统，减少当前政府福利申请过程中的长时间等待和官僚障碍，利用人工智能和机器学习等前沿技术，并结合我们小团队的EDPNA和案例管理员的专业知识和经验。
我们正在寻找一名索赔助理，在Advocate中发挥关键作用，确保案件管理及运营支持的顺畅进行。在此职位中，您将处理各种重要的行政任务，从管理 incoming 通信到为案例管理员安排预约。您将确保我们的行政流程高效运行，直接为我们的使命成功做出贡献。如果您有条理、注重细节，并喜欢在快节奏的环境中工作，这可能是您发挥重要作用的绝佳机会。
这是一份远程职位，Advocate目前是一个完全远程的团队。Advocate是平等机会雇主，重视工作场所的多样性。我们正在组建一支全面的团队，成员对帮助他人和长期打造一家优秀公司充满热情。
职位职责
- 确保社会保障局（SSA）已处理代表表格并提供对电子记录快递（ERE）的访问权限。
- 管理随着公司不断增长而产生的大量邮件。
- 处理客户关怀团队专用的888热线电话和短信。
- 为案例管理员安排预约，以保持运营顺利进行。
- 请求医疗来源声明并协助处理其他行政任务，以确保流程顺畅。
任职要求
- 具备扎实的行政和文员技能是必要的。
- 有社会保障残疾相关经验者优先，但非必需。
- 高度有条理，能够高效管理多项任务。
- 具有强烈细节关注能力和任务导向思维。
- 能够在快节奏且不断发展的工作中茁壮成长。
查看英文原文
Overview
At Advocate, our mission is to empower Americans to obtain the government support they've earned. Advocate aims to reduce long wait times and bureaucratic obstacles of the current government benefits application process by developing a unified intake system for the Social Security Administration, utilizing cutting-edge technologies such as artificial intelligence and machine learning, crossed with the knowledge and experience of our small team of EDPNA’s and case managers.
We are seeking a Claims Assistant to play a key role in ensuring smooth case management and operational support at Advocate. In this position, you will handle a variety of important administrative tasks, from managing incoming communication to scheduling appointments for case managers. You’ll ensure that our administrative processes flow efficiently, contributing directly to the success of our mission. If you’re organized, detail-oriented, and enjoy working in a fast-paced environment, this could be the perfect opportunity for you to make a meaningful impact.
This is a remote position and Advocate is currently a fully remote team. Advocate is an equal opportunity employer and values diversity in the workplace. We are assembling a well-rounded team of people passionate about helping others and building a great company for the long term.
Job Responsibilities
- Ensure the Social Security Administration (SSA) has processed representative forms and provided access to Electronic Records Express (ERE).
- Manage a high volume of incoming mail as the company continues to grow.
- Handle calls and texts to the client care team’s dedicated 888 line.
- Schedule appointments for case managers to keep operations on track.
- Request medical source statements and assist with other administrative tasks to ensure smooth process flow.
Qualifications
- Strong administrative and clerical skills are essential.
- Prior experience with Social Security disability is preferred but not required.
- Highly organized and capable of managing multiple tasks efficiently.
- Strong attention to detail and task-oriented mindset.
- Ability to thrive in a fast-paced and growing work environment.