组织发展总监
Director, Organizational Development
### **Thumbtack 帮助数百万用户自信地照顾自己的家。**
Thumbtack 是您需要的唯一应用，以个性化指导、AI 工具和一流的招聘体验来维护和改善您的家。每天在美国每个县，人们都依靠 Thumbtack 完成紧急维修、季节性维护和更大的改进项目。我们帮助房主知道该做哪些项目、何时去做，以及从我们不断增长的 30 万本地服务企业社区中聘请谁。如果创造影响激励你，请加入我们。想象一下我们将一起打造什么。
### **关于人才团队**
人才团队构建系统、计划和文化，使一家以虚拟和 AI 为先的公司能够快速前进而不失去优势。组织发展位于这项工作的核心——设计 Thumbtack 如何培养领导者、发展职业、构建团队并应对变化。我们是一个小型但资深的团队，覆盖范围异常广泛：我们的计划触及每一位员工，我们的合作伙伴是负责业务的高管。
### 关于该职位
我们正在寻找一位人才与组织发展总监，通过建立人才系统、领导力实践和发展计划，提高 Thumbtack 全体人员的绩效和能力水平，使人才能领先于业务发展。向人力资源负责人汇报，你将制定一个涵盖绩效管理、职业架构、人才与继任规划、领导力发展、组织设计和企业变革的综合组合的多年发展方向。
这是一个亲力亲为的领导职位。你将带领一支经验丰富的专业团队，同时直接与高级管理层和 HRBP 合作，解决 Thumbtack 最重要的人才和组织挑战。你将在公司整体战略和详细执行之间自如切换：为领导者提供建议，设计框架和运营节奏，构建发展体验，并确保工作转化为更强的绩效、更深的人才密度和更清晰的成长路径。
你的首要任务包括加强 Thumbtack 设定和评估绩效期望的方式；演进职业、人才和继任框架；为公司下一阶段建设领导力和组织能力；并建立这些投资影响的明确衡量体系。
### **你将负责**
- 设定并负责 Thumbtack 的绩效期望；
查看英文原文
### **Thumbtack helps millions of people confidently care for their homes.**
Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
### **About the People Team**
The People team builds the systems, programs, and culture that let a virtual-first, AI-first company move fast without losing its edge. Organizational Development sits at the center of that work — designing how Thumbtack develops leaders, grows careers, structures teams, and navigates change. We’re a small, senior team with an unusually wide surface area: our programs reach every employee, and our partners are the executives running the business.
### About the role
We’re seeking a Director of Talent & Organizational Development to raise both the floor and the bar for performance and capability across Thumbtack, building the talent systems, leadership practices, and developmental plan to enable our talent to scale ahead of the business. Reporting to the Head of People, you’ll set the multi-year direction for an integrated portfolio spanning performance management, career architecture, talent and succession planning, leadership development, organizational design, and enterprise change.
This is a hands-on leadership role. You’ll lead a small team of experienced practitioners while partnering directly with senior leaders and HRBPs on Thumbtack’s highest-priority talent and organizational challenges. You’ll move comfortably between company-wide strategy and detailed execution: advising leaders, designing frameworks and operating rhythms, building development experiences, and ensuring the work translates into stronger performance, deeper talent density, and clearer paths for growth.
Your initial priorities will include strengthening how Thumbtack sets and evaluates performance expectations; evolving career, talent, and succession frameworks; building leadership and organizational capabilities for the company’s next stage; and establishing a clear measurement system for the impact of these investments.
### **What you’ll do**
- Set and own Thumbtack’s multi-year Talent and Organizational Development strategy, integrating performance management, career architecture, talent and succession planning, leadership development, and change into a focused roadmap with measurable outcomes.
- Evolve how Thumbtack defines, enables, and assesses performance strengthening goal setting, expectations, feedback, calibration, and accountability so high performance is clear, consistent, and differentiated.
- Maintain and evolve the company’s career architecture, including role and level frameworks, capability expectations, and career paths that give employees clarity and support consistent talent decisions.
- Lead talent planning and succession practices that help leaders assess talent, identify critical capability and bench gaps, accelerate high-potential employees, and make deliberate decisions about the organization’s future needs.
- Design scalable development experiences that close meaningful capability gaps, strengthen manager effectiveness, and prepare senior leaders for greater complexity and scope.
- Apply an AI-first approach across the portfolio, building workflows that improve insight, personalization, and scale while helping managers and leaders develop the capabilities needed to lead in an AI-first company.
- Establish an integrated measurement framework for Talent and Organizational Development, using business, talent, and program data to evaluate impact and determine what to scale, change, or stop.
### **In order to be successful, you must bring**
- 10+ years of experience across talent management, organizational development, learning and development, or related disciplines, including 4+ years leading and developing people
- Deep expertise in talent management—including performance, career architecture, talent planning, and succession—along with demonstrated strength in leadership development, organizational effectiveness, and change management
- A track record of personally designing and implementing scalable talent and organizational solutions, with clear evidence of the performance, capability, or business outcomes they produced
- Credibility with senior leaders and the ability to lead through ambiguity, influence without formal authority, and turn complex or sensitive issues into decisions and action
- An AI-first approach to work, including hands-on experience building multi-step workflows and sound judgment about the use of AI in sensitive people processes and decisions
- A player-coach orientation and analytical mindset: comfortable moving between strategy and detailed execution, grounding solutions in adult-learning and talent-management practices, and using data to improve what you build
### **Expected salary ranges**
- For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $270,000 - $330,000.
- For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $243,000 - $297,000.
- For candidates living in all other US locations, the expected salary range for this role is currently $230,000 - $281,000.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: [recruitingops@thumbtack.com](mailto:recruitingops@thumbtack.com).
For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our [Job Applicant Privacy Policy](https://www.thumbtack.com/job-applicant-privacy-policy).
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. [Check out our blueprint on how to spot the fakes.](https://careers.thumbtack.com/recruiting-scams)