销售成功专员（B2B）
Sales Success Specialist (B2B)
### **Thumbtack 帮助数百万用户自信地照顾自己的家。**
Thumbtack 是您需要的唯一应用，用于维护和改善您的家——从个性化指导到 AI 工具以及一流的招聘体验。每天在美国每个县，人们都依靠 Thumbtack 完成紧急维修、季节性维护和更大的改进。我们帮助房主知道该做什么项目、何时做以及从我们不断增长的 30 万本地服务企业社区中聘请谁。如果创造影响激励了你，加入我们吧。想象一下我们将一起打造什么。
### **关于成功团队**
Thumbtack 是领先的市场平台，将客户与本地专业人士连接起来，满足他们的所有项目和服务需求。
我们是一个快速发展的组织，正在寻找高度积极主动的人才加入我们的成功团队。我们的文化以多样性和包容性为荣，我们的使命是赋能独立专业人士发展他们的业务，而你就是其中的关键。
### **关于这个职位**
作为**成功专员**，你将站在前线，帮助我们的专业人士释放他们的全部潜力，并在 Thumbtack 上建立繁荣的业务。一切都关乎成为他们的战略合作伙伴和倡导者。你将是他们通往成功的终极指南，帮助他们顺利踏上成功之路。我们需要的是不仅擅长建立关系，还能深入理解专业人士的业务、营销策略和增长目标的顾问型伙伴。你的每一天都将充满高影响力的活动，建立信任和忠诚度，推动收入和部门目标。
### **你会做什么**
- 通过倾听他们的需求并提供最佳解决方案，与我们的专业人士合作——你是专家！专业人员的满意度和长期留存将是你的首要任务。
- 保持对 Thumbtack 的产品和服务，以及家庭维护和修理以及其他服务行业的行业标准和最佳实践的深入了解。
- 每天至少进行 50 次外向互动，与我们的专业人士沟通，确定最适合他们的解决方案，以帮助他们获得雇佣。这可能包括使用 AI 等工具优化他们的账户。
- 成功建立与专业人士的关系，并能够预见他们的需求和长期业务目标。
- 进行全面的资料审核，指导专业人士关注关键领域，如响应时间、评价、资料图片和快捷回复。
查看英文原文
### **Thumbtack helps millions of people confidently care for their homes.**
Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
### **About the Success Team**
Thumbtack is the leading marketplace platform connecting customers with local professionals for all their project and service needs.
We are a rapidly growing organization looking for highly motivated individuals to join us in scaling our success team. Our culture prides itself on diversity and inclusion and our mission is to empower independent pros to grow their businesses, and that's where you come in.
### **About the role**
As a **Success Specialist**, you'll be on the front lines, helping our pros unlock their full potential and build thriving businesses on Thumbtack. It's all about being a strategic partner and champion for our pros. You'll be the ultimate guide for our pros, helping them navigate their journey to success. We're looking for someone who is not just great at building rapport but is also a consultative partner who can dive deep into a pro's business, marketing strategy, and growth goals. Your day will be packed with high-impact activities building trust and loyalty and driving revenue and departmental goals.
### **What you’ll do**
- Partner with our pros on our platform by listening to their needs and providing the best solutions - you’re the expert! Pro satisfaction and longevity will be your #1 priority.
- Maintain excellent knowledge of Thumbtack’s products and services, as well as industry standards and best practices for home maintenance and repairs and other service industries.
- Participate in at least 50 outbound interactions per day with our pros to determine the best solution to help them get hired. This can include using tools such as AI to optimize their accounts.
- Successfully build rapport with the pros and be able to anticipate their needs and long term business goals.
- Conduct comprehensive profile reviews, guiding pros through key areas like response time, reviews, profile pictures, and quick replies to help them shine. You’ll encourage them to complete product recommendations and set competitive budgets, setting them up for success.
- Identify opportunities to cross-sell additional products or services to existing pros.
- Actively listen to pro concerns taking on a consultative approach, have the ability to probe, and be able to provide recommendations when necessary.
- Have the ability to set the proper expectations on lead costs, marketing and ROI with our pros so they are satisfied and can justify their marketing spend.
- Troubleshoot and resolve pro inquiries with effective problem-solving and de-escalating skills while building a relationship with the pro.
- Proactively follow up with pros via call, SMS and/or email.
- Maintain high-performance metrics including revenue attainment, quality adherence, efficiency, pro satisfaction, and net promoter scores.
- Continuously look for areas of improvements that drive revenue and communicate trends to the appropriate parties.
- Make independent and insightful decisions while keeping the pro and company needs in mind.
- Engage with team members through weekly development sessions, training, and support interactions that help build each other.
### **In order to be successful, you must bring**
- At least 1–2 years of B2B selling and or success experience, with a minimum of 6 months of outbound calling or collections exposure, preferably in the BPO or Shared Services industry
- Customer retention, churn, onboarding and reactivation experience.
- A proven track record meeting or exceeding quotas.
- Proficiency in English.
- A collaborative, consultative and problem solving mindset, with a willingness to share techniques and successes with the team.
- Experience in pipeline management.
- Experience in customer support and product education.
- Marketing or advertising sales experience
- Salesforce experience, AI experience
- Google Suite experience
- B2B sales experience preferably in the home service space
- Tech-savvy
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: [recruitingops@thumbtack.com](mailto:recruitingops@thumbtack.com).
For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our [Job Applicant Privacy Policy](https://www.thumbtack.com/job-applicant-privacy-policy).
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. [Check out our blueprint on how to spot the fakes.](https://careers.thumbtack.com/recruiting-scams)