客户交付主管

Head of Client Delivery (Client Success, Implementation, AI & GTM Systems – Remote, U.S. Hours)
About the Role
We’re hiring a Head of Client Delivery to own the full post-sales lifecycle — onboarding, implementation, adoption, and long-term client success.
This is a senior, hands-on role where you’ll lead client delivery, manage implementations, and ensure measurable outcomes using modern AI-driven and GTM systems.
If you’ve led client success, implementation, or solutions delivery in fast-moving environments, and can balance strategy with execution, this role is for you.
Responsibilities
Post-Sales Delivery & Implementation

• Own the end-to-end client delivery lifecycle from post-sale handoff through onboarding and adoption

• Ensure clients achieve measurable outcomes and time-to-value

• Oversee multiple client implementations while maintaining quality and timelines

Client Ownership & Accountability

• Act as the primary owner for client success, satisfaction, and retention

• Serve as a trusted advisor to client stakeholders

• Manage complex escalations and lead resolution strategies

Technical & GTM Enablement

• Partner with Sales, Product, and Engineering on implementations and custom use cases

• Translate business goals into technical workflows and execution plans

• Ensure GTM systems, automation, and integrations are optimized

Process Building & Optimization

• Build and refine client delivery processes, playbooks, and SOPs

• Identify risks early and proactively prevent delivery issues

• Help scale the Client Delivery and Success function

Leadership & Collaboration

• Align cross-functional teams across delivery, product, and go-to-market

• Contribute to long-term strategy for retention and expansion

• Drive continuous improvement through data, feedback, and insights

Requirements

• Senior-level experience in Client Success, Implementation, Solutions Engineering, or GTM roles

• Strong understanding of GTM systems, automation workflows, and integrations

• Experience working directly with clients in high-stakes, outcome-driven environments

• Strong communication skills with both technical and non-technical stakeholders

• Proven problem-solving and risk management capabilities

• Comfortable working remote during U.S. business hours

Nice to Have

• Experience with AI tools and automation platforms (ChatGPT, Claude, Clay, etc.)

• Experience scaling client delivery or post-sales functions

• Experience managing complex technical implementations and integrations

• Bachelor’s degree in Business, Engineering, Computer Science, or related field

Tools & Tech

• GTM and automation tools

• AI platforms (ChatGPT, Claude, Clay)

• CRM and client delivery systems

• Integration and workflow tools

Why Join

• Own and lead client delivery and success at scale

• Work at the intersection of AI, automation, and GTM systems

• Direct impact on client outcomes, retention, and growth

• High-ownership leadership role in a fast-growing environment

• Fully remote role with strategic influence and execution responsibility

What Success Looks Like

• Strong client onboarding and implementation success rates

• Faster time-to-value and adoption milestones

• High client satisfaction and retention

• Reduced delivery risks and escalations

• Growth through account expansion and long-term client success

Apply Now
If you’re a Head of Client Delivery who can own implementations, drive outcomes, and scale client success, we’d love to hear from you.
Apply now and help build a high-performing, client-focused delivery function.
Originally posted on Himalayas