医疗行政助理及保险验证专员
Medical Administrative Assistant and Insurance Verification Specialist
职位描述
我们正在寻找一位注重细节的入院专员/保险授权专员加入一家充满关爱、快节奏的精神科诊所，该诊所为儿童、青少年和成人提供全面的 psychiatric 服务。该诊所提供一站式精神科护理——包括针对难治性抑郁症的 TMS 治疗——而这一职位在确保患者顺利接受治疗、避免不必要的延误方面起着关键作用。
你将是许多患者首先听到的声音，负责收集必要的信息，安排并授权患者接受治疗——重点在于 TMS 保险授权，这是该诊所流程中最为细致的部分之一。
工作职责
患者入院
- 通过电话直接与新患者和现有患者沟通，收集并准确记录人口统计信息、病史、保险详情、就诊原因及其他必要的入院信息，以便进行评估
- 在评估前准备并建立患者档案，确保所有必要信息和文件完整准确
保险授权与验证
- 管理保险授权与验证，包括在保险门户和支付方平台中操作
- 处理 TMS 特定的授权，密切关注支付方的要求和文件
排班与患者沟通
- 安排新患者评估、随访预约和患者召回
- 以专业、以患者为中心的方式处理每天 150–250 通来电和外拨电话
行政支持
- 收集自付费用并处理患者付款
- 处理处方续开请求
任职要求
- 必要条件
- 至少 2 年医疗相关经验，优先考虑精神科、行为健康或心理健康领域
- 具有 TMS 治疗经验者优先，鉴于该职位对 TMS 保险授权的强依赖
- 具有保险授权与验证的丰富经验，包括在保险门户和支付方平台中操作；具有 TMS 特定授权经验者优先
- 能够在处理大量电话的同时保持专业和以患者为中心的态度
- 具有安排新患者评估、随访预约和患者召回的经验
- 具有收集自付费用和处理患者付款的经验
- 具有处理处方续开请求的经验
- 出色的英语口头和书面沟通能力
查看英文原文
About the Role
We're seeking a detail-oriented Intake Specialist / Insurance Authorizations professional to join a compassionate, fast-paced psychiatric practice serving children, adolescents, and adults. This practice offers a full range of psychiatric care under one roof — including TMS therapy for treatment-resistant depression — and this role plays a key part in making sure patients get to treatment without unnecessary delays.
You'll be the first voice many patients hear, gathering the information needed to get them scheduled and authorized for care — with a strong focus on TMS insurance authorizations, one of the most detail-intensive parts of this practice's workflow.
What You'll Do
Patient Intake
- Speak directly with new and existing patients by phone to gather and accurately document demographic information, medical history, insurance details, reason for visit, and other required intake information prior to evaluation
- Prepare and set up patient charts prior to evaluations, ensuring all necessary information and documentation is complete and accurate
Insurance Authorizations & Verification
- Manage insurance authorizations and verification, including working within insurance portals and payer platforms
- Handle TMS-specific authorizations with close attention to payer requirements and documentation
Scheduling & Patient Communication
- Schedule new patient evaluations, follow-up appointments, and patient recall
- Manage a high volume of inbound and outbound calls (150–250 calls per day) with a professional, patient-focused approach
Administrative Support
- Collect copays and process patient payments
- Process prescription refill requests
Requirements
- Required Qualifications
- Minimum of 2 years of medical experience, preferably in psychiatry, behavioral health, or mental health
- Experience with TMS therapy is highly preferred, given this role's strong focus on TMS insurance authorizations
- Strong experience with insurance authorizations and verification, including working with insurance portals and payer platforms; TMS-specific authorization experience is highly preferred
- Comfortable managing a high volume of calls while staying professional and patient-focused
- Experience scheduling new patient evaluations, follow-up appointments, and patient recall
- Experience collecting copays and processing patient payments
- Experience processing prescription refill requests
- Excellent verbal and written English communication skills — clear, fluent English is a non-negotiable requirement for this role
- Software Requirements
- eClinicalWorks (eCW) experience required
- Proficient with Google Workspace (Gmail, Google Calendar, Google Docs, and related tools)
Benefits
Why This Role
You'll be a critical link between patients and the psychiatric care they need — especially for those pursuing TMS, where getting authorization right the first time can mean the difference between timely treatment and frustrating delays. It's meaningful, fast-paced work with real impact on patients' mental health journeys.
Originally posted on Himalayas