失效分析工程师
Failure Analysis Engineer
#### 公司简介
Arista Networks 是数据驱动型、从客户端到云的网络解决方案的行业领导者，适用于大型数据中心、校园和路由环境。我们与众不同之处在于对创新的不懈追求。我们利用云计算、人工智能和软件定义网络的最新进展，为客户提供在日益互联的世界中保持竞争优势的能力。我们的解决方案不仅满足当前数字环境的需求，还能预见并适应未来的挑战。
在 Arista，我们重视每位员工带来的多样化的思想和视角。我们认为，营造一个包容的环境，让来自不同背景和经历的个人感到受欢迎，是推动创造力和创新的关键。
我们对卓越的承诺使我们获得了多项备受推崇的奖项，如最佳工程团队、最佳多元化、薪酬和工作与生活平衡公司。在 Arista，我们以成功的历史记录为荣，并努力在所有工作中保持最高质量与性能标准。
#### 职位描述
**你将与谁合作**
我们正在寻找一位注重细节且技术能力强的故障分析工程师，负责调查产品和组件故障，确定根本原因，在退回的缺陷产品上复现报告的故障。分析结果，识别趋势，并与我们的工程和制造团队进行沟通。你的工作将直接影响产品的可靠性、质量和客户满意度。
故障分析工程师将与多个内部和外部团队互动，作为技术取证人员并在不同职能之间起到桥梁作用。以下是主要的合作方：
内部：
- 产品质量工程
- 制造、产品、软件和硬件工程团队
- 测试与诊断工程
- 服务物流、计划和维修团队
外部利益相关者：
- 合同制造商
- 供应商和原始设备制造商（OEM）
- 第三方测试实验室
**你将负责**
- 分析 RMA、故障分析和维修数据，识别趋势，并在必要时发出质量警报。推动此类质量警报的解决、遏制和缓解计划。
- 监督故障分析合同制造商的运营表现，确保合作伙伴达成关键绩效指标，包括故障分析周期时间、故障复现率和故障分析完成率。
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#### Company Description
Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current demands of the digital landscape but to also anticipate and adapt to future challenges.
At Arista we value the diversity of thought and perspectives that each employee brings to the table. We believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation.
Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do.
#### Job Description
**Who You'll Work With**
We are seeking a detail-oriented and technically skilled Failure Analysis Engineer to investigate product and component failures, identify root causes, replicate reported failures on returned defective products. Analyze the findings, identify trends and communicate them with our engineering and manufacturing teams. Your work will directly impact product reliability, quality and customer satisfaction.
A Failure Analysis Engineer will interact with multiple internal and external teams, acting as a technical forensic and bridge between functions. Here’s a breakdown of the key collaborators:
Internal:
- Product Quality Engineering
- Manufacturing, Product, Software and Hardware engineering teams.
- Test and Diags engineering
- Service logistics, planning and repair teams.
External stakeholders:
- Contract Manufacturers
- Suppliers and OEM
- 3rd party testing laboratories
**What You'll Do**
- Analyze RMA, Failure Analysis, and Repair data. Identify trends and raise quality alerts when necessary. Drive resolution, containment, and mitigation plans for such quality alerts.
- Oversee operational performance of Failure Analysis contract manufacturer(s), ensuring partner(s) achieve key performance indicators, including FA cycle times, fault duplication rates, and fault isolation rates.
- Cross functional communication and support to contract manufacturer(s) debug repair based on FA procedures, best practices and case’s background from the FA operations.
- Collaborate with Product Engineers, Hardware Engineers, and Test Engineers in debug of specific field RMAs.
- Review and approve Failure Analysis results. Ensure status of RMA and Failure Analysis cases are updated in Arista Support case management systems.
- Drive learnings from RMA / FA back into Manufacturing, Quality, Engineering, and Support teams.
- Publish external-facing Failure Analysis Reports to Arista Support teams.
- Oversee the set-up of new products into Failure Analysis and debug repair operations: TOI, Test plans, tooling, fixtures and/or equipment.
- Collaborate with Arista Service Planning team to ensure quality alerts and ECOs are properly implemented across service depot inventory
- Work with cross-functional teams (Test, Engineering, Diagnostics, TAC) to improve and scale Root Cause Failure Analysis capabilities.
- Manage debug and repair backlog and aging.
- Follow up resolution to operation partner(s) test-mfg critical escalated tickets.
- Improve contract manufactures test and debug procedures, operations and efficiency.
- Maintain latest test plan or TOI communication to our partner(s).
- Own test yields performance and drive the activities for improvement.
- Manages budget and inventory of capital equipment, golden units, tooling and fixtures related to debug and test processes for repair flow.
- Oversee the test and debug capacity and capability in repair to meet our mid and long-term demand.
- Provide input for vendor Scorecard and Quality Business Review (QBR).
#### Qualifications
- Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or related field
- Experience in high-tech manufacturing (preferably networking equipment)
- Experience working with contract manufacturing partners
- Experience in PCBA manufacturing, electro-mechanical assembly, and associated processes
- Broad knowledge of test, diagnostics, failure analysis, and debug techniques
- Foundational knowledge in quality and reliability performance metrics
- Ability to work cross-functionally, including ability to balance the technical and business aspects of hardware manufacturing
- Basic understanding of ERP systems and supply chain concepts
- Self-starter who has the ability to handle multiple tasks in a fast paced environment
- Ability to influence and motivate internal and external partners
- Strong communication and presentation skills
- Experience in Failure Analysis, Service, and Repair Operations a plus
- Ability to analyze data through high level visual summaries, trends and patterns
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#### Additional Information
All your information will be kept confidential according to EEO guidelines.