银行与分配官员 - AU
Banking & Allocations Officer - AU
日常职责
• 下载银行对账单并确保每日发送至各分支机构
• 确保收据、支票、电子转账汇款和分行银行业务能够及时高效地处理，针对每个客户账户进行操作
• 下载并处理BPAY、Paybyphone、信用卡、网络支付及对账
• 处理日记账，如退款、返还款、债务催收费用、坏账收回、法律费用、转账和工伤赔偿
• 调查出现的查询，并与相关内部或外部客户联系以获取相关信息以解决问题
• 在需要时协助团队完成其他任务：整理和开启邮件、分配支票、分配电子转账
• 每季度发送直接借记报告并处理被拒交易
• 每月清理所有银行对账单并将它们归入相应的总账
• 更新发票和贷项通知单
• 遵守集团信用政策，以优化并保持各部门一致的业务流程
• 维护日常活动的流程图，并更新与您职责相关的所有主要程序的最新工作说明
• 在共享服务团队中提供改进的客户服务并增加价值——向主管和/或财务总监提出任何能实现更高效/及时流程的建议
• 根据业务需要随时完成其他临时任务
查看英文原文
General Duties Download Bank Statements and ensure to send it to the branches daily Ensure that receipts, cheques, EFT remittances and Branch Banking are processed daily in a timely and efficient manner against individual customer accounts Download and process BPAY, Paybyphone and Credit Cards, Web payments and reconciliations Process Journals such as Refunds, Rebates, Debt Collection Expenses, Bad Debt Recovered, Legal Costs, transfers and workers compensation Investigate queries as they arise and liaise with the relevant internal or external customers to obtain the relevant information to clear the matter Assist the team with other duties when needed: sort and open mails, allocation of cheques, allocation of EFT’s Send Direct Debit Reports quarterly and process rejections Clean All Bank Statements Monthly and allocate them in their respective General Ledger Update invoices and credit notes To comply with the Group credit policy to streamline and maintain consistent business processes throughout all departments Maintenance of process mapping of day to day activities including updated work instructions on all major procedures pertaining to your role Deliver improved customer service and add value in the Shared Services Team – provide recommendations to the Supervisor and/or Financial Controller on any areas that enable more efficient / improved timely processes Delivery of other Ad-hoc duties as required by Business from time to time
Originally posted on Himalayas