HPC 技术客户经理
HPC Technical Account Manager
NVIDIA 在过去 25 多年里一直在改变计算机图形、个人电脑游戏和加速计算。这是一段独特的创新历史，由伟大的技术和出色的人才所驱动。如今，我们正在利用人工智能的无限潜力，定义计算的新时代。在这个时代，我们的 GPU 成为计算机、机器人和自动驾驶汽车的大脑，能够理解世界。做前所未有的事情需要远见、创新和全球顶尖的人才。作为 NVIDIA 员工，你将置身于一个多元、支持性的环境，每个人都会被激励做出最好的工作。加入我们的团队，看看你如何对世界产生持久的影响。
我们正在寻找一位有动力的 HPC 技术客户经理或硬件工程师，具备软技能，热爱 HPC 数据中心技术，能够与企业客户合作，为一系列突破性产品提供全面的解决方案，包括复杂的安装、维护和运营。你将是客户的主联系人，协助他们解决技术问题、调试并解决他们的疑问。作为 TAM 团队的一员，你是一个细致、熟练的沟通者，从根本上关注帮助客户成功，主动解决问题，并确保保持和交付高水平的客户满意度。该职位的重要部分是经常与工程、市场和支持团队互动。
你将负责：
- 与 NVIDIA 企业客户合作，通过细致的研究和重现，解决客户在安装我们的产品时遇到的复杂技术问题和客户关切，重点关注下一代 AI 和 HPC 服务器技术。
- 在安装、运行、维护或产品应用过程中，负责并解决客户的问题。
- 与最新的硬件（如 GPU、AI 加速器、高速互连）和软件技术一起工作，例如 ML 框架和工具如 Spark、Kubernetes 和 Ceph。
- 带来独立分析、沟通和解决问题的能力，以提升客户的体验。
- 成为技术资源，开发、重新定义并记录标准方法，与内部团队（支持 / 研发）分享以改进支持流程。
我们希望看到：
- 8 年以上为硬件和软件产品提供深入客户支持和调试的经验。
- 本科学位
查看英文原文
NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It’s a unique legacy of innovation that’s fueled by great technology—and amazing people. Today, we’re tapping into the unlimited potential of AI to define the next era of computing. An era in which our GPU acts as the brains of computers, robots, and self-driving cars that can understand the world. Doing what’s never been done before takes vision, innovation, and the world’s best talent. As an NVIDIAN, you’ll be immersed in a diverse, supportive environment where everyone is inspired to do their best work. Come join the team and see how you can make a lasting impact on the world.
We are seeking a motivated HPC Technical Account Manager or hardware engineer with soft skills, passionate about HPC data center technologies, comfortable working with enterprise customers to provide comprehensive solutions for sophisticated installations, maintenance, and operations for a broad scope of groundbreaking products. You will be a main point of contact for our customers; assisting them with technical inquiries, debugging, and resolving their issues. As a member of our TAM team, you are a meticulous, proficient communicator who is fundamentally interested in helping our customers succeed, taking ownership in resolving issues, and ensuring a high level of customer satisfaction is maintained and delivered. A significant part of the role is interacting with engineering, marketing, and support teams regularly.
What you will be doing:
- Work with NVIDIA enterprise customers to resolve sophisticated technical issues and customer concerns through meticulous research and reproduction for customers installing our products with a focus on next-generation AI, and HPC server technologies.
- Own and resolve customer issues during installation, operation, maintenance or product application.
- Work with the latest hardware (e.g. GPUs, AI accelerators, high-speed interconnects) and software technologies such as ML frameworks and tools like Spark, Kubernetes, and Ceph.
- Bring independent analysis, communication, and problem-solving skills to improve customers' experiences.
- Be a technical resource, develop, re-define, and document standard methodologies to share with internal teams (support / R&D) for support processes and improvements.
What we need to see:
- 8+ years in providing in-depth customer support and debugging for hardware and software products.
- BS degree in Computer Science, Engineering, or a related field, or equivalent experience.
- Profound knowledge and experience with Linux and Networking (LFCS / RHCSA)
- Expertise with data center virtualization (VMWARE, Docker, Kubernetes) concepts and trends.
- Exceptional interpersonal skills with the ability to maintain and lead the overall resolution for any critical issue raised by our customers, under all circumstances.
- Superb communication and presentation/oral skills
- Strong organizational skills and able to prioritize / multi-task easily with limited supervision.
Ways to stand out from the crowd:
- Experience troubleshooting, debugging, and solving problems in large-scale HPC network environments
- Experience as a developer and/or support escalation team member for large enterprise customers or service providers.
- Scripting in Python, bash, Ansible, yaml, etc…
- Background with developing or debugging AI and data analytics software.
Widely considered to be one of the technology world’s most desirable employers, NVIDIA offers highly competitive salaries and a comprehensive benefits package. As you plan your future, see what we can offer to you and your family
Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 168,000 USD - 258,750 USD for Level 4, and 200,000 USD - 322,000 USD for Level 5.You will also be eligible for equity and benefits.
Applications for this job will be accepted at least until September 20, 2026.This posting is for an existing vacancy.
NVIDIA uses AI tools in its recruiting processes.
NVIDIA is committed to fostering an inclusive work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.Originally posted on Himalayas