租赁与租户服务专员
Leasing and Tenant Services Specialist
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职位名称：租赁与租户服务专员（美国物业管理）
地点：远程办公
时区：美国时区（EST–PST）
职位概述
我们正在寻找一位积极主动、以租户为中心的租赁与租户服务专员，支持美国住宅组合的租赁运营和租户体验。该职位对于保持高入住率、租户满意度和物业良好维护至关重要。您将处理从租赁咨询、租约续签到维修协调和租金跟进的各项工作。此前在美国物业管理领域有实际操作经验是必要的——没有此背景的候选人将不被考虑。
主要职责
- 处理租赁咨询，安排看房，并指导潜在租户完成申请流程
- 准备和管理租赁协议、续签及相关文件
- 监控租金收取，识别拖欠情况，并对未结余额与租户进行跟进
- 协调和跟踪维修及修理请求，通过供应商管理确保及时解决
- 建立并维护良好的租户关系，高效处理问题和投诉
- 管理入住和退租协调，包括巡视、检查和押金追踪
- 在物业管理系统中维护最新的租户记录、租赁文件和物业数据
- 定期向物业业主汇报入住情况、维修状态和租户相关事宜
所需资格
- 1年以上美国住宅房地产市场的租赁或物业管理经验
- 在租赁、租金收取、租户沟通和维修协调方面有实际经验
- 熟悉美国租赁实践、租赁协议和租户管理流程
- 有使用美国物业管理平台的经验，如AppFolio、Buildium、Yardi或类似系统
- 必须有远程工作经验，熟练使用远程协作工具和平台（如Slack、Zoom、Google Workspace、Asana或类似），并 ideally 有与美国公司合作的经验。没有此经验的申请将不被考虑。
优先资格
- 在美国多户或单户住宅组合中具有租赁经验
- 了解美国公平住房法规
查看英文原文
Join Hire Hangar and work with fast-growing global companies while building a long-term career.
Job Title: Leasing and Tenant Services Specialist (US Property Management)
Location: Remote
Time Zone: US Time Zones (EST–PST)
Role Overview
We are looking for a proactive and tenant-focused Leasing and Tenant Services Specialist to support leasing operations and tenant experience across a US residential portfolio. This role is central to keeping occupancy rates high, tenants satisfied, and properties well-maintained. You will handle everything from leasing inquiries and lease renewals through to maintenance coordination and rent follow-up. Prior hands-on experience working in US property management is essential — candidates without this background will not be considered.
Key Responsibilities
- Handle inbound leasing inquiries, schedule showings, and guide prospective tenants through the application process
- Prepare and manage lease agreements, renewals, and related documentation
- Monitor rent collection, identify delinquencies, and follow up with tenants on outstanding balances
- Coordinate and track maintenance and repair requests, ensuring timely resolution through vendor management
- Build and maintain strong tenant relationships, addressing concerns and resolving issues efficiently
- Manage move-in and move-out coordination including walkthroughs, inspections, and deposit tracking
- Maintain up-to-date tenant records, lease files, and property data within property management systems
- Provide regular updates to property owners on occupancy, maintenance status, and tenant matters
Required Qualifications
- 1+ years of leasing or property management experience within the US residential real estate market
- Demonstrated experience across leasing, rent collection, tenant communication, and maintenance coordination
- Working knowledge of US leasing practices, rental agreements, and tenant management processes
- Experience using US property management platforms such as AppFolio, Buildium, Yardi, or similar
- Must have prior remote work experience, be fluent with remote collaboration tools and platforms (such as Slack, Zoom, Google Workspace, Asana, or similar), and have ideally worked with US-based companies. Applications without this experience will not be considered.
Preferred Qualifications
- Experience in leasing for multi-family or single-family residential portfolios in the US
- Knowledge of US fair housing laws and tenant rights regulations
- Familiarity with online listing platforms such as Zillow, Apartments.com http://Apartments.com, or similar
- Spanish language proficiency
Tools & Technology
- AppFolio, Buildium, Yardi, Propertyware, or similar
- Google Workspace
- Slack, Zoom
- Zillow, Apartments.com http://Apartments.com, or similar listing platforms
- Task and project management tools (Asana, ClickUp, Trello)
Please NOTE It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps — the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.
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