客户总监

_**This job posting is available in English and Canadian French. Please scroll down for the French version.**_

_**Cette offre d’emploi est disponible en anglais et en français (Canada). Veuillez faire défiler pour la version française.**_

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**Remote - U.S. & Canada Only | Full-Time**

**Compensation:**

- $80K - $130K USD (U.S.-based candidates)
- $85K - $145K CAD (Canada-based candidates)

**We’re Not Looking for Generic Account Leadership. We’re Looking for a Performance Marketing Leader.**

Level Agency is hiring an **Account Director** with deep performance marketing agency experience — someone who knows how to lead client relationships, connect strategy to execution, and drive measurable business outcomes.

You may be a current Account Director at a performance marketing agency. Or, you may have started hands-on in paid media, analytics, or campaign management before moving into account leadership. Either way, you understand what great performance marketing looks like because you’ve worked close enough to the work to know what actually moves results.

You can speak credibly about Google Ads. You understand how media, SEO, creative, data, CRM, websites, CRO, and reporting all connect. You know how to spot issues before they become client escalations. And you’re confident enough to lead a room without making it about your title.

You’re especially strong when the path to conversion is complex — where lead quality, pipeline, sales alignment, landing pages, and conversion journeys matter as much as media efficiency.

This is not a “status call and recap email” role. This is for someone who can connect client business goals to marketing strategy, push back with purpose, and lead a focused book of accounts with depth — rather than spreading their attention across a high-volume roster with limited depth.

**This Isn’t for Everyone.**

We’re building something rare: a place where growth, truth, and high performance go hand-in-hand.

**You’ll thrive here if:**

✅ You’ve led client relationships in a performance marketing agency environment.

✅ You understand how modern marketing channels work together — media, SEO, creative, data, CRM, website, CRO, and analytics.

✅ You can speak credibly about Google Ads and paid media strategy.

✅ You care about client business results, not just campaign metrics.

✅ You can lead a focused book of clients deeply, not manage a huge roster shallowly.

✅ Your default is “I’ll handle it,” even when the work sits slightly outside your lane.

**And you’ll struggle here if:**

❌ Your experience is primarily brand, creative, ecommerce, or DTC without deeper performance agency experience.

❌ You’ve only managed accounts at the surface level across a very large client load.

❌ You need a narrow job description to know what you should own.

❌ You protect scope before you protect the outcome.

❌ You can’t speak credibly about channel strategy beyond talking points.

#### About Level

We’re an AI-powered performance marketing agency — built for precision, designed to scale, and powered by a scientific mindset. At Level, we blend strategy, media, creative, and machine intelligence to deliver outcomes that matter. Every time. At scale.

We’ve been named one of Pittsburgh’s Best Places to Work and an Inc. 500 Fastest-Growing Company. Our clients span B2B, education, healthcare, financial services, ecommerce, and more.

#### Your Role (and Impact)

As an Account Director, you’ll lead performance-driven client relationships across a focused book of accounts. You’ll sit at the intersection of client strategy, marketing execution, internal team leadership, and business impact.

You’ll be the person clients trust to tell them the truth, the person internal teams count on to create clarity, and the person who keeps strategy tied to measurable outcomes.

You’ll:

- **Lead Performance Strategy:** Translate client business goals into multi-channel marketing strategies that drive measurable growth.
- **Own Client Relationships:** Build trust with senior stakeholders through clear communication, proactive thinking, and sharp strategic recommendations.
- **Connect the Marketing Ecosystem:** Help clients understand how paid media, SEO, creative, data, CRM, websites, CRO, and reporting work together to improve performance.
- **Bring Paid Media Fluency:** Speak credibly about Google Ads, paid social, and media performance — even when you’re not the person making every in-platform change.
- **Spot Issues Early:** Dig into performance trends, ask better questions, and catch problems before they become client escalations.
- **Push Back with Purpose:** Challenge client assumptions when needed — always in service of the performance goal, never ego, scope protection, or control.
- **Manage a Deep Book:** Lead a focused portfolio of accounts with enough depth to truly understand each client’s business, performance drivers, and risks.
- **Guide Internal Teams:** Partner with media, SEO, creative, analytics, and strategy teams to keep work moving, priorities clear, and outcomes aligned.
- **Tell the Story in the Data:** Turn reporting, dashboards, and performance analysis into insights clients can act on.
- **Own the Details:** Keep budgets, forecasts, timelines, documentation, and communication sharp and accurate.

#### Requirements

#### Must-Haves

- 5+ years in a performance marketing agency. You have agency experience rooted in performance, paid media, and measurable outcomes — not primarily brand, creative, or ecommerce-only work.
- Account leadership experience in a performance environment. You are either currently an Account Director at a performance marketing agency or you started in marketing, paid media, analytics, or campaign management before transitioning into account leadership.
- Google Ads fluency is required. You can speak credibly about Google Ads and understand what to investigate when performance shifts, lead volume drops, or conversion quality changes.
- Modern marketing ecosystem understanding. You understand how paid media, SEO, creative, data, CRM, websites, CRO, and analytics connect to drive outcomes.
- Paid media strategy depth. You understand how media channels work together, especially search and social, and can translate performance signals into strategy.
- Client leadership experience. You’ve managed client relationships, led strategic conversations, and presented recommendations to senior stakeholders.
- Focused account management experience. You’re used to leading a meaningful book of clients deeply — roughly 3 to 8 accounts — rather than spreading your attention across a high-volume roster with limited depth.
- Experience with meaningful media spend. You’ve worked with clients spending at least $50K/month in media per client; $100K+/month is strongly preferred.
- Business-first mindset. You talk about revenue, pipeline, lead quality, conversion paths, customer journeys, and business outcomes — not just CTRs, CPCs, and platform metrics.
- Low ego, high ownership. You’re willing to build the dashboard, chase the answer, clean up the ambiguity, or step into the gap when the team needs it.

#### Strong Preferences

- B2B, lead generation, or complex-sale experience. Experience with longer buying cycles, pipeline quality, sales alignment, or non-DTC conversion paths is a major plus.
- Meta, LinkedIn, SEO, CRM, CRO, or other channel fluency. You don’t need to be an expert in every channel, but you should understand how they work together.
- Experience in financial services, healthcare, education, SaaS, or other considered-purchase verticals.
- Comfort with dashboards, reporting tools, Google Analytics, and data visualization.
- Experience mentoring account team members or coordinating cross-functional delivery teams.

#### AI Expectations

At Level, AI is a skillset — not a shortcut. In this role, you’ll be expected to:

- Use tools like ChatGPT, Midjourney, Claude, and Perplexity to improve how you work
- Share your prompts, process improvements, and ideas with the team
- Experiment regularly and refine your workflows over time
- Embrace discomfort as part of the learning process
- Apply AI tools to increase your speed, clarity, and creativity — not to replace thoughtful work

AI should make you sharper, faster, and more strategic. It should never replace judgment, taste, accountability, or a strong point of view.

#### Our Core Values

- **No Ego, All In**

We don’t do “that’s not my job.” We win together, step in where needed, and care more about the outcome than the org chart.
- **Better Every Day**

We want the feedback — even when it stings. We test, learn, adapt, and keep raising the bar.
- **Relentless for Results**

Activity is nothing without outcomes. We care about the work that moves the business forward.
- **Driven by Truth**

We challenge assumptions, follow the data, and tell clients what they need to hear — not just what is easy to say.

#### Perks & Benefits

At Level, we support our people across the U.S. and Canada with benefits designed to promote flexibility, wellbeing, and long-term growth.

- Fully remote across the U.S. & Canada, plus monthly WFH stipend and Summer Fridays
- Generous time off, including unlimited PTO (U.S.), competitive vacation (Canada), and parental/family leave options
- Comprehensive health benefits, mental health support, and company-paid disability & life coverage
- Employer retirement contributions (401(k) in the U.S., RRSP match in Canada)
- Quarterly performance reviews and career advancement opportunities

#### Remote First

This role is open to U.S. and Canada residents and is fully remote. We are unable to sponsor visas at this time.

#### Level Is Built on Inclusion

We are committed to diversity, equity, inclusion, and belonging. Level is proud to be an Equal Opportunity Employer — we celebrate what makes you, you.

#### Ready to Apply?

Click below to submit your resume. You’ll also answer a few thoughtful questions, so take your time.

We care more about how you think, how you lead, and how you create impact than whether your path has been perfectly linear.

Let’s build something together.