客户经理
Account Manager
_**此职位招聘信息提供英文和加拿大法语。请向下滚动查看法语版本。**_
_**Cette offre d’emploi est disponible en anglais et en français (Canada). Veuillez faire défiler pour la version française.**_
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**远程办公 - 仅限美国和加拿大 | 全职**
**薪酬：**
- 65,000 - 95,000 美元（美国本地候选人）
- 75,000 - 105,000 加元（加拿大本地候选人）
**我们不寻找员工，我们寻找建造者。**
Level Agency 正在招聘一位敏锐、积极的 **客户经理** —— 一位能够在绩效、协作和客户合作交汇点上茁壮成长的人。你是数据到策略的翻译者，是团队的支持者，是客户成功的倡导者。你不仅仅“管理”——你**推动事情向前发展**。
**这并不适合所有人。**
我们正在打造一种罕见的东西：一个增长、真相和高绩效并存的地方。如果你：
✅ 以主人翁思维思考，而不是任务管理者。
✅ 懂得如何支持和提升团队，而不仅仅是跟踪任务。
✅ 不需要指令——你以清晰和主动性领导。
✅ 对于使用 AI 提升工作效率感到兴奋。
那么你将在这里茁壮成长。
而如果你：
❌ 需要持续指导或扶持。
❌ 反馈对你来说像是批评而非机会。
❌ 无法快速行动并提高标准。
那么你可能会在这里遇到困难。
#### 关于 Level
我们是一家由人工智能驱动的绩效营销机构——专精于精准、设计用于扩展，并由科学思维驱动。在 Level，我们将策略、媒体、创意和机器智能相结合，以实现真正有意义的结果。每次如此。规模化。
我们被列为匹兹堡最佳工作场所之一，并被评为 Inc. 500 最快成长公司。我们的客户涵盖电商、B2B、教育、医疗等多个领域。而我们的团队？完全远程办公，深度协作，且始终全力以赴。
#### 你的角色（以及影响）
作为 **客户经理**，你将是连接客户目标、内部团队和实际成果的战略纽带。你将负责客户账户，指导执行，并确保每个交付物都能推动进展。
你将：
- **支持团队** – 成为客户团队的运营核心，帮助确保项目高效进行，每个人都有成功所需的资源。
- **负责客户关系** – 成为客户的首选合作伙伴。你将建立信任，主动沟通，并在问题发生前解决问题。
查看英文原文
_**This job posting is available in English and Canadian French. Please scroll down for the French version.**_
_**Cette offre d’emploi est disponible en anglais et en français (Canada). Veuillez faire défiler pour la version française.**_
_______________________________________________________
**Remote - U.S. & Canada Only | Full-Time**
**Compensation:**
- $65K - $95K USD (U.S.-based candidates)
- $75K - $105K CAD (Canada-based candidates)
**We're Not Looking for Employees. We're Looking for Builders.**
Level Agency is hiring a sharp, proactive **Account Manager** — someone who thrives at the intersection of performance, collaboration, and client partnership. You’re a translator of data into strategy, a supporter of teams, and a champion of client success. You don’t just “manage” — you **move things forward**.
**This Isn’t for Everyone.**
We’re building something rare: a place where growth, truth, and high performance go hand-in-hand. You’ll thrive here if:
✅ You think like an owner — not a task manager.
✅ You know how to support and elevate a team, not just track tasks.
✅ You don’t wait for instruction — you lead with clarity and initiative.
✅ You get excited about using AI to supercharge your work.
And you’ll struggle here if:
❌ You need constant direction or hand-holding.
❌ Feedback feels like criticism instead of opportunity.
❌ You’re not ready to move fast and raise the bar.
#### About Level
We’re an AI-powered performance marketing agency—built for precision, designed to scale, and powered by a scientific mindset. At Level, we blend strategy, media, creative, and machine intelligence to deliver outcomes that matter. Every time. At scale.
We’ve been named one of Pittsburgh’s Best Places to Work and an Inc. 500 Fastest-Growing Company. Our clients range from ecommerce to B2B, education, healthcare, and beyond. And our team? Fully remote, deeply collaborative, and relentlessly driven.
#### Your Role (and Impact)
As an **Account Manager**, you’ll be the strategic connector between client goals, internal teams, and real results. You’ll lead accounts, guide execution, and ensure every deliverable moves the needle.
You’ll:
- **Support the Team** – Act as the operational backbone for the account team, helping ensure projects move efficiently and everyone has what they need to succeed.
- **Own Client Relationships** – Be the go-to partner for your clients. You’ll build trust, communicate proactively, and solve problems before they start.
- **Manage the Work** – Oversee daily execution across media and creative; ensure everything runs on time and exceeds expectations.
- **Drive Performance** – Collaborate with media strategists to analyze data, identify opportunities, and guide strategy.
- **Tell the Story** – Translate metrics into clear narratives and strategic recommendations.
- **Handle Budgets** – Own forecasting, budget tracking, and campaign pacing with precision.
- **Stay Ahead** – Keep clients and teams informed on the latest marketing and industry trends.
- **Integrate AI** – Use generative AI tools to streamline work, spark ideas, and improve execution.
**Must-Have Experience**
- 3+ years in an agency or client services environment.
- Proven success in performance marketing, including paid media execution and optimization.
- Experience supporting cross-functional teams to achieve ambitious goals.
- Financial fluency — you’ve owned budgets, forecasts, and media pacing.
- Excellent communication and presentation skills.
- Data-savvy — you can interpret campaign metrics and pivot strategy accordingly.
- Highly detail-oriented, organized, and accountable.
- Comfortable using (and learning) AI tools to increase speed and quality.
**Nice-to-Have Experience**
- Background in ecommerce, education, or B2B verticals.
- Familiarity with GA4, Looker Studio, or similar analytics platforms.
- Experience upselling or growing client accounts.
- Working knowledge of project management tools (e.g., ClickUp, Asana, etc.).
#### AI Expectations
At Level, **AI is a skillset, not a side note**. In this role, you’ll be expected to:
- Use tools like ChatGPT, Midjourney, Claude, and Perplexity to improve workflows and ideas.
- Document and share your learnings to support team growth and innovation.
- Continuously experiment and iterate — the best solutions come from refinement.
- Push through the discomfort of learning new tools and stay ahead of the curve.
- Treat AI as a strategic multiplier — not a crutch.
#### Our Core Values
- **No Ego, All In**
We don’t do “that’s not my job.” We win together.
- **Better Every Day**
We want the feedback—even when it stings.
- **Relentless for Results**
Activity is nothing without outcomes.
- **Driven by Truth**
We challenge assumptions and follow the data.
#### Perks & Benefits
At Level, we support our people across the U.S. and Canada with benefits designed to promote flexibility, wellbeing, and long-term growth.
- Fully remote across the U.S. & Canada, plus monthly WFH stipend and Summer Fridays
- Generous time off, including unlimited PTO (U.S.), competitive vacation (Canada), and parental/family leave options
- Comprehensive health benefits, mental health support, and company-paid disability & life coverage
- Employer retirement contributions (401(k) in the U.S., RRSP match in Canada)
- Quarterly performance reviews and career advancement opportunities
#### Remote First
This role is open to U.S. and Canada residents. We are unable to sponsor visas at this time.
#### Level Is Built on Inclusion
We are committed to Diversity, Equity, Inclusion, and Belonging (DEIB). Level is proud to be an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind and celebrate what makes you, you—regardless of race, gender identity, age, disability status, sexual orientation, or background.
#### Ready to Apply?
Click below and submit your resume. You’ll also be asked a few thoughtful questions—take your time. We care more about your thinking than your pedigree.
Let’s build something together.
_________________________
**Remote - U.S. & Canada Only | Full-Time**
**Compensation:**
- $65,000 - $95,000 USD (U.S.-based candidates)
- $75,000 - $105,000 CAD (Canada-based candidates)
**We're not just looking for employees. We're looking for builders.**
Level Agency is looking for a strategic and proactive **Account Manager** — someone who thrives at the intersection of performance, collaboration, and client partnership. You know how to translate data into strategy, support teams, and move client accounts forward. You don’t just "manage": you **make things happen.**
**This position is not for everyone.**
We are building something rare: an environment where growth, transparency, and high performance go hand-in-hand.
You will thrive here if:
✅ You think like a business owner — not just a task manager.
✅ You know how to support and elevate a team, not just track task lists.
✅ You don’t wait for instructions — you act with clarity and initiative.
✅ The idea of using AI to amplify your work excites you.
This role may be more difficult for you if:
❌ You need constant direction or close supervision.
❌ Feedback feels like criticism rather than an opportunity to learn.
❌ You are not ready to evolve quickly and raise the bar.
#### About Level
We are an AI-powered performance marketing agency — designed for precision, built to evolve, and guided by a scientific approach. At Level, we combine strategy, media, creative, and artificial intelligence to generate measurable results. Every time. At scale.
We have been recognized as one of the best places to work in Pittsburgh and ranked on the Inc. 500 list of the fastest-growing companies. Our clients operate in several sectors: ecommerce, B2B, education, healthcare, and more. Our team? 100% remote, highly collaborative, and driven by impact.
#### Your Role (and Your Impact)
As an **Account Manager**, you will be the strategic link between client goals, internal teams, and concrete results. You will lead accounts, guide execution, and ensure every deliverable generates a real impact.
In this role, you will:
- **Support the team** – Act as an operational pillar for the account team so that projects move forward efficiently and everyone has the resources they need to succeed.
- **Manage client relationships** – Be the trusted partner for your clients. You will build strong relationships, communicate proactively, and solve problems before they appear.
- **Manage execution** – Oversee the daily execution of media and creative campaigns, ensuring deadlines are met and expectations are exceeded.
- **Drive performance** – Collaborate with media strategists to analyze data, identify opportunities, and guide strategy.
- **Tell the data story** – Transform performance indicators into clear narratives and strategic recommendations.
- **Manage budgets** – Ensure the precision of forecasts, budget tracking, and campaign pacing.
- **Stay ahead of the curve** – Inform clients and teams about marketing trends and industry developments.
- **Integrate AI** – Use generative AI tools to accelerate processes, generate ideas, and improve execution.
**Required Experience**
- 3+ years of experience in an agency or client services environment
- Proven experience in performance marketing, including execution and optimization of paid media campaigns
- Experience collaborating with multidisciplinary teams to achieve ambitious goals
- Strong financial understanding — management of budgets, forecasts, and media investment pacing
- Excellent communication and presentation skills
- Strong comfort with data — ability to interpret campaign results and adjust strategy accordingly
- Great attention to detail, organizational skills, and accountability
- Comfort using (and learning) AI tools to improve the speed and quality of work
**Assets**
- Experience in the ecommerce, education, or B2B sectors
- Familiarity with GA4, Looker Studio, or other analytics platforms
- Experience in developing or growing client accounts
- Knowledge of project management tools (e.g., ClickUp, Asana, etc.)
#### AI Expectations
At Level, **AI is a skill — not a shortcut**. In this role, you will need to:
- Use tools like ChatGPT, Midjourney, and Perplexity to improve your efficiency
- Share your prompts, process improvements, and ideas with the team
- Experiment regularly and evolve your work methods
- See discomfort as a normal part of the learning process
- Use AI to improve your speed, clarity, and creativity — without replacing strategic thinking
#### Our Core Values
- **No Ego, All In**
There is no "that's not my job." We win together.
- **Better Every Day**
We want feedback — even when it is hard to hear.
- **Relentless for Results**
Activity alone is not enough. Results matter.
- **Driven by Truth**
We challenge assumptions and follow the data.
#### Perks & Benefits
At Level, we support our teams in the U.S. and Canada with benefits designed to promote flexibility, well-being, and long-term growth.
- Fully remote in the U.S. and Canada, monthly home office stipend, and Summer Fridays
- Generous time off, including unlimited PTO (U.S.), competitive vacation (Canada), and parental and family leave options
- Comprehensive health benefits, mental health support, and company-paid disability and life insurance
- Employer retirement contributions (401(k) in the U.S., RRSP match in Canada)
- Quarterly performance reviews and career advancement opportunities
#### Remote First
This position is open to residents of the U.S. and Canada. We are unable to sponsor visas at this time.
#### Level Is Built on Inclusion
We are committed to Diversity, Equity, Inclusion, and Belonging (DEIB). Level is proud to be an Equal Opportunity Employer — we celebrate what makes you unique.
#### Ready to apply?
Click below to submit your resume. You will also answer a few questions — take your time. We are more interested in how you think than the companies you have worked for.
Let's build something together.