生产/运营专员 – 高级
Production / Operations Specialist – Sr.
成立于2021年初，Ibility是一家服务伤残退伍军人拥有的小型企业，也是一家女性拥有的小型企业，总部位于马里兰州盖瑟斯堡。Ibility是一家规模虽小但实力强大的公司，正处于快速发展的阶段。简而言之，我们通过设计创新的产品和项目，帮助政府领导人实现他们的使命，让客户感到满意，并提高员工的效率——建立信任并提升整体满意度。我们在每一次合作中都使用以用户为中心的设计原则，因为我们相信最终用户对任何解决方案的长期成功至关重要。我们的团队充满乐趣、热情、大胆且富有创造力。我们每天都在践行我们的使命——激励人们，创造酷炫的东西，并对世界产生持久的影响！
职位概述：
高级生产/运营专家支持计划、协调和执行使项目成功交付的操作活动。与项目领导、项目团队和政府利益相关者协作，该职位负责日常操作流程，协调价值流活动，支持人员准备计划，并识别提高操作效率的机会。高级生产/运营专家参与工作流程优化、流程标准化、绩效监控和持续改进工作，以确保合同目标有效且高效地实现。
主要职责：
- 协调项目各工作流的日常操作活动，以支持合同目标的有效执行。
- 评估操作流程，推荐能提高效率、一致性和服务交付的流程改进方案。
- 与项目领导、职能团队和政府利益相关者协作，支持价值流管理和操作规划。
- 监控操作绩效指标，识别趋势、风险和流程缺口，并建议纠正措施以提高项目表现。
- 支持人员准备、培训协调和操作启用活动，促进新流程和技术的成功采用。
- 通过识别优化工作流程、标准化操作流程和提高整体项目效能的机会，为持续改进计划做出贡献。
所需资格：
- 商业相关专业的学士学位
查看英文原文
Founded in early 2021, Ibility is a Service-Disabled Veteran-Owned Small Business and a Woman-Owned Small Business, headquartered in Gaithersburg, MD. Ibility is a small but mighty company that is positioned for rapid growth. Simply put, we help government leaders to achieve their mission by designing creative products and programs that delight their customers and make their employees more efficient - building trust and improving overall satisfaction. We use human-centered design principles in every engagement because we believe the end-user is critical to the long-term success of any solution. Our team is fun, passionate, bold, and creative. We live our mission every day – to inspire people, create cool stuff, and make a lasting impact on the world!
Position Overview:
The Senior Production/Operations Specialist supports the planning, coordination, and execution of operational activities that enable successful program delivery. Working collaboratively with program leadership, project teams, and government stakeholders, this role oversees day-to-day operational processes, coordinates value stream activities, supports workforce readiness initiatives, and identifies opportunities to improve operational efficiency. The Senior Production/Operations Specialist contributes to workflow optimization, process standardization, performance monitoring, and continuous improvement efforts to ensure contract objectives are achieved effectively and efficiently.
Key Responsibilities:
· Coordinate day-to-day operational activities across program workstreams to support efficient execution of contract objectives.
· Evaluate operational workflows and recommend process improvements that enhance efficiency, consistency, and service delivery.
· Collaborate with program leadership, functional teams, and government stakeholders to support value stream management and operational planning.
- Monitor operational performance metrics, identify trends, risks, and process gaps, and recommend corrective actions to improve program performance.
· Support workforce readiness, training coordination, and operational enablement activities that promote successful adoption of new processes and technologies.
· Contribute to continuous improvement initiatives by identifying opportunities to streamline workflows, standardize operational processes, and improve overall program effectiveness.
Required Qualifications:
- Bachelor’s degree in Business Administration, Management, Business Analytics, Economics, or a related field. Equivalent combination of education and relevant experience may be considered.
- Minimum of eight (8) years of professional experience supporting program operations, business operations, healthcare operations, process improvement, or operational management initiatives.
- Experience coordinating cross-functional teams and managing operational activities across multiple workstreams.
- Strong leadership skills, with the ability to oversee multiple operations at once, delegate tasks, communicate clearly and respectfully, and evaluate performance metrics.
- Experience developing reports, managing day-to-day operations, and interacting with cross-functional teams to support business operations and executive decision-making.
- Strong analytical and problem-solving skills with the ability to identify trends, anomalies, and opportunities for process improvement.
- Experience translating business requirements into analytical solutions and presenting technical findings to both technical and non-technical stakeholders.
- Excellent written and verbal communication skills, with the ability to effectively collaborate across cross-functional teams and government stakeholders.
- Ability to manage multiple priorities, meet deadlines, and work with / manage others in a fast-paced, client-focused environment.
Preferred Qualifications:
- Experience supporting Federal Government programs, preferably within the Department of Veterans Affairs (VA), Department of Defense (DoD), Defense Health Agency (DHA), Department of Health and Human Services (HHS), or other federal healthcare organizations.
- Experience supporting healthcare transformation, digital health, healthcare technology, or enterprise modernization initiatives.
- Experience supporting operational planning, value stream management, workflow optimization, or business process improvement initiatives.
- Familiarity with Agile delivery methodologies and project management tools such as Microsoft Project, Smartsheet, Jira, Azure DevOps, or similar platforms.
- Experience supporting organizational change management, workforce enablement, or operational readiness initiatives.
We are committed to diversity, inclusion, and accessibility. We are an Equal Opportunity Employer in all aspects of employment and do not discriminate for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.