战略客户总监 - 西部地区
Strategic Account Director - West
关于Decagon
Decagon是领先的对话式AI平台，使每个品牌都能提供礼宾式客户服务体验。
我们的技术使Avis Budget Group、Block的Cash App和Square、Chime、Oura Health以及Hunter Douglas等行业领先企业能够部署AI代理，从而在语音、聊天、电子邮件、短信及其他所有渠道中实现个性化、令人满意的互动。
我们正在构建一个未来，客户体验将从客服工单和等待音乐转变为更快的解决方案、更丰富的对话和更深厚的关系。我们自豪地得到了世界级投资者的支持，他们与我们有着共同的愿景，包括a16z、Accel、Bain Capital Ventures、Coatue和Index Ventures，以及其他许多投资方。
我们是一家需要到办公室工作的公司，致力于卓越和速度的共同承诺。我们的价值观——“立即完成”、“创造客户想要的东西”、“胜者心态”和“通才原则”——塑造了我们作为团队的工作和成长方式。
职位描述
我们正在寻找一位能够在高度自主环境中茁壮成长的战略客户经理。你具备产品思维，善于创新，并且能够与全球最大的品牌之一建立自己的销售管道。我们团队有强大的工程师，有能力通过定制化方案积极支持潜在销售以达成交易。
在这个职位中，你将
- 制定策略，打入并完成Decagon的关键战略客户
- 与客户组织中各个层级的关键利益相关者建立深入、值得信赖的关系（能够与首席执行官、产品负责人和运营负责人沟通）
- 理解客户的业务、挑战和战略重点，以发现新的扩展机会
- 与内部团队（创始人、部署策略师、工程团队等）合作，提供定制化解决方案
- 预测并准确报告销售管道和收入
- 制定并执行客户计划以完成战略交易
- 向产品和管理层团队提供反馈和见解，影响公司的路线图
- 保持对公司产品、服务和行业趋势的专家级了解
- 预期适度的出差。
你的背景可能包括
- 7年以上战略或企业销售经验
- 在大型复杂客户中成功增长收入和扩展业务的记录
- 优秀的沟通、演示和谈判技巧
查看英文原文
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
We’re looking for a Strategic Account Executive that thrives in a highly autonomous environment. You’re product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal.
In this role, you will
- Develop a strategy to break into and close key strategic logos for Decagon
- Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders)
- Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion
- Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions
- Forecast and accurately report on pipeline and revenue
- Develop and execute account plans to execute strategic deals
- Provide feedback and insights to product and leadership teams to influence the company's roadmap
- Maintain expert-level knowledge of the company's products, services, and industry trends
- Expect moderate travel.
Your background looks something like this
- 7+ years of experience in strategic or enterprise sales
- Proven track record of growing revenue and expanding business with large, complex accounts
- Excellent communication, presentation, and negotiation skills
- Strong business acumen and ability to speak the language of the C-suite
- Consultative selling approach with a focus on value-based solutions
- Ability to manage multiple stakeholders and cross-functional initiatives
- Bachelor's degree or equivalent work experience
Even better if you have
- Previous experience selling AI or customer support/experience software
Compensation
OTE $340,000 - $380,000k + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
- Medical, Dental, and Vision benefits for you and your family
- Life Insurance and Disability Benefits
- Retirement Plan (e.g., 401K, pension)
- Parental Leave
- Fertility and family building benefits through Carrot
- Monthly stipend to support your wellness, lifestyle, and work-life balance
- Daily lunches and snacks in the office to keep you at your best
- Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.