战略解决方案工程师，西区
Strategic Solutions Engineer, West
关于Decagon
Decagon是领先的对话式AI平台，使每个品牌都能提供管家式的客户体验。
我们的技术使Avis Budget Group、Block的Cash App和Square、Chime、Oura Health以及Hunter Douglas等行业领先企业能够部署AI代理，以在语音、聊天、电子邮件、短信及其他所有渠道中实现个性化、令人满意的互动。
我们正在构建一个未来，客户体验将从客服工单和等待音乐转变为更快的解决方案、更丰富的对话和更深厚的关系。我们自豪地得到了世界级投资者的支持，他们与我们有着共同的愿景，包括a16z、Accel、Bain Capital Ventures、Coatue和Index Ventures，以及其他许多投资方。
我们是一家需要到办公室工作的公司，致力于卓越和速度的共同承诺。我们的价值观——“立即完成”、“为客户创造所需”、“胜者心态”和“通才原则”——塑造了我们作为团队的工作和成长方式。
职位简介
Decagon正在寻找一名战略解决方案工程师，这是一项基础性的技术岗位，将帮助塑造我们在企业领域的AI驱动解决方案的未来。该职位位于售前工程、产品策略和企业架构的交汇点。你将作为技术顾问和值得信赖的咨询顾问，为企业客户和潜在客户提供支持，推动基于价值的解决方案，并将Decagon的AI原生平台整合到复杂的客户生态系统中。
你的背景可能包括以下内容
- 4-6年销售工程（售前）角色的客户接触经验
- 与客户经理合作，发现并评估能为客户带来高投资回报率的解决方案
- 为客户的终端用户创建和设计生成式AI体验
- 使用Decagon平台开发定制演示，满足客户的特定需求和价值
- 能够向多元化的利益相关者清晰地传达复杂的技术概念，包括高管、业务用户和工程人员
- 强大的人际交往和团队合作能力
- 对GTM系统和流程有基本的理解
如果你具备以下条件会更好
- 2年以上AI销售工程经验
- 在高速增长的初创公司有工作经验
福利
我们为全职员工提供以下福利：
- 医疗、牙科和视力保险，涵盖您和您的家人
- 寿险
查看英文原文
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon is looking for a Strategic Solutions Engineer, a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems.
Your background looks something like this
- 4-6 years of customer facing experience in a sales engineering (pre-sales) role
- Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer
- Create and architect generative AI experiences for our customer’s end users
- Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value
- Communicate complex technical concepts clearly to diverse stakeholders, including C-level decision makers, business users, and engineering stakeholders
- Strong interpersonal and teamwork skills
- Functional understanding of GTM systems and workflows
Even better if you have
- 2+ years of AI sales engineering experience
- Experience in a high-growth startup environment
Benefits
We proudly offer the following benefits for our full-time employees:
- Medical, Dental, and Vision benefits for you and your family
- Life Insurance and Disability Benefits
- Retirement Plan (e.g., 401K, pension)
- Parental Leave
- Fertility and family building benefits through Carrot
- Monthly stipend to support your wellness, lifestyle, and work-life balance
- Daily lunches and snacks in the office to keep you at your best
- Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.