销售佣金经理
Manager, Sales Commissions
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每天践行我们的价值观，塑造以团队为先的文化，使我们能够在享受旅程的同时不断创新、成长和繁荣。我们重视多样性，营造包容的环境，赋能员工做真实的自己。
Five9 正在寻找一名销售佣金经理，负责公司全球销售佣金计划的全流程管理、治理与演进。该职位负责确保销售和客户成功代表的佣金支付准确、及时且合规。
经理将负责维护激励薪酬管理（ICM）工具，以及与佣金相关的 ETL 集成和 SOX 控制。该职位结合了扎实的技术能力、人员领导力以及与财务、销售运营、薪酬和审计部门的紧密协作。
**主要职责**
**销售佣金运营与领导：**
- 主导数百名承担配额的销售代表的全流程佣金流程，确保准确及时的支付。
- 管理一个小团队，提供指导、工作量优先级安排和绩效支持。
- 作为佣金争议、复杂计算和非周期调整的主要解决人。
- 与销售运营、交易台、薪酬和人力资源密切合作，确保补偿计划、订单和员工数据的一致性。
**ICM 所有制与佣金模型管理：**
- 作为公司 ICM 系统的所有者，包括计划配置、计算逻辑、层级结构、记账规则和费率表。
- 设计、维护并优化佣金模型，以支持不断变化的补偿计划、新销售角色、促销奖金（SPIFFs）和业务举措。
- 在支付审批前执行并监督计算验证、结算和差异分析。
- 确保模型随着销售组织的增长和计划复杂性的增加而具备可扩展性和可审计性。
**任职资格与经验**
**必备资格：**
- 7 年以上销售佣金、收入运营或薪酬会计经验，包括人员领导经验。
- 深入的 ICM 工具管理经验。
- 对 CRM 和订单系统有扎实的了解。
- 有支持 SOX 控制的经验
查看英文原文
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Five9 is seeking a Manager, Sales Commissions to lead the end to end administration, governance, and evolution of its global sales commission programs. This role is responsible for ensuring accurate, timely, and compliant commission payments for sales and customer success representatives.
The Manager will be responsible for overseeing the maintenance of an Incentive Compensation Management (ICM) tool, as well as ETL integrations and SOX controls related to commissions. This role combines hands on technical expertise, people leadership, and strong cross functional partnership across Finance, Sales Operations, Payroll, and Audit.
**Key Responsibilities**
**Sales Commission Operations & Leadership:**
- Lead the end to end commission process for hundreds of quota carrying reps, ensuring accurate and timely payouts.
- Manage a small team, providing coaching, workload prioritization, and performance guidance.
- Act as the primary escalation point for commission disputes, complex calculations, and off cycle adjustments.
- Partner closely with Sales Operations, Deal Desk, Payroll, and HR to ensure alignment on compensation plans, bookings, and employee data.
**ICM Ownership & Commission Model Management:**
- Serve as the system owner for the Company ICM, including plan configuration, calculation logic, hierarchies, crediting rules, and rate tables.
- Design, maintain, and enhance commission models to support evolving compensation plans, new sales roles, SPIFFs, and business initiatives.
- Perform and oversee calculation validation, tie outs, and variance analysis prior to payout approval.
- Ensure scalability and auditability of models as the sales organization grows and plan complexity increases.
**Qualifications & Experience**
**Required Qualifications:**
- 7+ years of experience in sales commissions, revenue operations, or compensation accounting, including people leadership experience.
- Deep hands on experience administering ICM tools
- Strong working knowledge of CRM and bookings systems.
- Experience supporting SOX controlled commission processes in a public company environment.
- Advanced Excel skills and strong financial reconciliation capabilities.
- Proven ability to work cross functionally with Finance, Sales Ops, Payroll, HR, and Audit.
**Key Competencies:**
- High attention to detail and data integrity
- Strong ownership mindset over mission critical financial processes
- Ability to balance operational execution with system and control improvements
- Clear communicator with the ability to explain complex commission logic to non technical stakeholders
- Trusted partner to Sales leadership and Finance executives
Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices. For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.
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As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes:
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
The US base salary range for this role is below.
$96,200—$283,600 USD
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
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View our privacy policy, including our privacy notice to California residents here: [https://www.five9.com/pt-pt/legal](https://www.five9.com/pt-pt/legal).
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.