现场服务技术人员
Field Service Technician
**关于Routeware, Inc.**
Routeware是提供软件和数据分析的行业领导者，帮助公共和私营企业提高废物和回收计划的有效性。我们的解决方案帮助组织节省时间和金钱，提高效率，改善安全性能，并帮助让我们的世界变得更绿色。
公司总部位于俄勒冈州波特兰，团队分布在北美和英国。我们的品牌、产品和服务为市政和私人废物清运公司及其他车队服务提供了一体化平台。作为一项重要且不断增长的行业，我们寻找具有解决问题能力的团队成员，他们希望对环境产生积极影响。我们的工作环境协作、动态、快节奏且有趣，高度重视创新和主动性。
我们的使命：
- _**将废物收集转变为**_ _**为后代创造更美好的未来。**_
我们的价值观：
- 适应性 - _废物行业和技术不断变化，Routeware团队从不停止适应，以处于技术革新的最前沿，支持客户保持领先。_
- 以使命为导向 - _在Routeware，我们关心我们的工作对客户成果、团队成员福祉以及环境长期可持续性的持久积极影响。_
- 以人为本 - _虽然技术驱动我们的产品；但Routeware中真实、有爱心的人员才是为客户带来有意义成果的真正驱动力。_
**职位概述**
***此职位需要在英国和北爱尔兰出差，占工作时间的70%** **。某些项目可能需要连续两周的出差。***
该职位的候选人应具备高度的动机、活力、以客户为中心，并渴望成长。理想的候选人应具备计算机硬件和技术的一般能力，以及一些机械技能。强大的故障排除能力是该职位的必备条件。成功候选人应是勤奋的工作者，注重细节，并具备出色的沟通能力。
**职责与义务**
- 在大型商用卡车上安装计算机和硬件组件。
- 及时专业地解决安装问题。
- 为技术支持团队提供技术协助。
- 协助准备客户发货，包括轻型内部组件组装，以及货物打包和运输准备。
查看英文原文
**About Routeware, Inc.**
Routeware is the industry leader in providing software and data analysis that enables public and private enterprises to improve the effectiveness of their waste and recycling programs. Our solutions help organizations save time and money, increase efficiency, improve safety and help make our world a greener place.
Based in Portland, Oregon, the company employs a distributed team across North America and the UK. Our brands, products, and services provide an all-in-one platform to municipal and private waste haulers and other fleet services. As part of an essential and growing industry, we seek solution-oriented team players who want to positively impact the environment. Our work environment is collaborative, dynamic, fast-paced, and fun with a strong appreciation for innovation and initiative.
Our Mission:
- _**Transform**_ _waste collection to_ _**drive**_ _a better future for generations to come._
Our Values:
- Adaptability - _The waste industry and technology are ever-changing, and the Routeware team never stops adapting to be at the forefront of technology innovation, supporting our customers to stay ahead._
- Mission-driven - _At Routeware, it matters to us that our work has a lasting positive impact on our customers' outcomes, our fellow team members' well-being, and the long-term sustainability of our environment._
- Human-first - _While technology drives our products; the real, live, caring people at Routeware are the true drivers of meaningful outcomes for our customers._
**POSITION OVERVIEW**
***This role requires travel across the UK and Northern Ireland, up to 70% of the time** **. Up to two weeks travel at a time for certain projects.***
The individual in this role will be exceptionally motivated, energetic, customer-focused, and eager to grow. The ideal candidate for this position will have an aptitude for computer hardware and technology in general, as well as some mechanical skills. Strong troubleshooting skills are a must in this position. The successful candidate will be a hard worker with high attention to detail, and outstanding communication skills.
**RESPONSIBILITIES & DUTIES**
- Installation of computer and hardware components on large commercial trucks.
- Troubleshoot and resolve installation issues in a timely and professional manner.
- Provide technical assistance to the Technical Support Team.
- Assist in the preparation of customer shipments, including light in-house component assembly, hardware configuration, unit burn-in, data logging, and packing/shipping.
- Process return material authorizations (RMAs).
- Efficient administration of work, both internally and externally (paperwork and record keeping).
- Unit repairs, both hardware and software, including troubleshooting/ being able to clearly communicate with development engineers any issues/bugs found.
- Other Duties as Assigned.
**QUALIFICATIONS**
- Knowledge of basic tools, principles, and procedures required for installing computer systems in heavy-duty vehicles is preferred.
- Solid track record of high-quality electronics installations.
- A high degree of personal motivation, initiative, and flexibility.
- Experience with troubleshooting computer hardware and software.
- Proven ability to work well with a team.
- Experience working and communicating effectively with many different stakeholders, including peers, other departments, and external customers.
**IDEALLY YOU WILL HAVE**
- Exceptional verbal and written communication skills.
- Tech Savvy.
- Creative problem solver.
- Able to learn quickly, multi-task, and manage your time efficiently.
- Experience with CRM software, ideally Salesforce.
- Experience with Microsoft and Google Office Suites.
- Demonstrated ability to roll-up sleeves and work with team members in a hands-on capacity.
- Highest standards of accuracy and precision; highly organized.
**BENEFITS**
- Sick Pay
- On-site Parking
- Company Pension Program
- Generous Holiday Leave
- Volunteer Leave
This is a full-time role based in the UK. Routeware is an Equal Opportunity Employer and prohibits all forms of discrimination or harassment. At Routeware, we are committed to the principle of equality, and all employment decisions are based on job requirements, business needs, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.