产品经理 – 客户参与与教育
Product Manager – Customer Engagement & Education
**关于Routeware公司**
Routeware是提供软件和数据分析的行业领导者，帮助公共和私营企业提高废物和回收计划的有效性。我们的解决方案帮助组织节省时间和金钱，提高效率，改善安全性能，并帮助我们创造一个更绿色的世界。
总部位于俄勒冈州波特兰，公司在北美和英国拥有分布式团队。我们的品牌、产品和服务为市政和私人废物清运商及其他车队服务提供了一站式平台。作为一项关键且不断增长的行业，我们寻找有解决问题能力的团队成员，希望对环境产生积极影响。我们的工作环境协作、动态、快节奏且充满乐趣，高度重视创新和主动性。
我们的使命：
- _**将废物收集转变为**_ _**为后代创造更好的未来。**_
我们的价值观：
- 适应力 - _废物行业和技术不断变化，Routeware团队从不停止适应，以保持在技术创新的最前沿，支持客户保持领先。_
- 以使命为导向 - _在Routeware，我们关心我们的工作对客户成果、团队成员福祉以及环境长期可持续性的持久积极影响。_
- 以人为本 - _虽然技术驱动我们的产品；但真正有生命、有爱心的Routeware员工才是为客户带来有意义成果的真正驱动力。_
**职位概述**
Routeware的客户参与与教育产品线是市政机构将废物和回收政策转化为居民行为的方式。这是城市收集计划与家庭相遇的层面：应用程序、日历、分类工具、通知和教育内容，数百万居民实际使用这些内容。我们的客户是市政项目经理；我们的用户是只想知道周二是否是节假日以及披萨盒是否可以回收的居民。
我们正在招聘一名产品经理来推动该产品线的日常执行。你将与产品总监和该领域的高级产品经理紧密合作——负责路线图交付、故事编写、冲刺执行和验证工作。随着时间推移，随着我们统一团队并进一步与Routeware平台的其他部分集成，你的职责范围和所有权也将扩大。你还将与包括海外开发人员在内的分布式工程团队合作。
查看英文原文
**About Routeware, Inc.**
Routeware is the industry leader in providing software and data analysis that enables public and private enterprises to improve the effectiveness of their waste and recycling programs. Our solutions help organizations save time and money, increase efficiency, improve safety and help make our world a greener place.
Based in Portland, Oregon, the company employs a distributed team across North America and the UK. Our brands, products, and services provide an all-in-one platform to municipal and private waste haulers and other fleet services. As part of an essential and growing industry, we seek solution-oriented team players who want to positively impact the environment. Our work environment is collaborative, dynamic, fast-paced, and fun with a strong appreciation for innovation and initiative.
Our Mission:
- _**Transform**_ _waste collection to_ _**drive**_ _a better future for generations to come._
Our Values:
- Adaptability - _The waste industry and technology are ever-changing, and the Routeware team never stops adapting to be at the forefront of technology innovation, supporting our customers to stay ahead._
- Mission-driven - _At Routeware, it matters to us that our work has a lasting positive impact on our customers' outcomes, our fellow team members' well-being, and the long-term sustainability of our environment._
- Human-first - _While technology drives our products; the real, live, caring people at Routeware are the true drivers of meaningful outcomes for our customers._
**POSITION OVERVIEW**
Routeware’sCustomer Engagement & Education product line is how municipalities turn waste and recycling policy into resident behavior.It’sthe layer where acity’scollection program meets the household: the apps, calendars, sorting tools, notifications, and educational content that millions of residentsactually use. Our customer is a municipal program manager; our user is a resident who just wants to know if Tuesday is a holiday and whether pizza boxes go in recycling.
We’rehiring a Product Manager to help drive day-to-day execution on this product line.You’llpartner closely with the Director of Product and our senior PM in the space — taking on roadmap delivery, story writing, sprint execution, and validation work. Over time, as we unify teams and integrate further with the rest of theRoutewareplatform, your scope and ownership will grow.You’llalso work with a distributed engineering team that includes offshore developers, which means written clarity, detailed acceptance criteria, and async-friendly working habits matter.
This is a meaningful seat for a PM with a few years under their belt who wants to ship product in a B2B2C SaaS environment with a real consumer-facing surface.It’salsoa great placeto apply AI to a real-world problem — both exploring opportunities and helping ship production features that improve recycling literacy, reduce contamination, and drive adoption.
**RESPONSIBILITIES**
- **Roadmap Execution & Delivery:** Partner closely with the Director of Product and our senior PM to execute the product line roadmap. Own daily execution: discovery, story writing, sprint planning, acceptance criteria, and validation. Ship clean, on time, and with quality.
- **Resident Experience Mindset:** Bring a consumer-PM sensibility to your work — care about UX quality, engagement, friction, and behavior change. Help hold the line on the resident experience while delivering features the municipal buyer needs (configurability, reporting, compliance).
- **Cross-Product Collaboration:** Contribute to integration work between Customer Engagement and the broaderRoutewareplatform. Partner with PMs on adjacent product lines as we work toward a more unified portfolio.
- **Distributed Delivery & Engineering Partnership:** Work effectively with a distributed engineering team that includes offshore developers. Write specs thatdon’trequire a hallway conversation to interpret. Run sprint ceremonies in an async-friendly way.
- **AI Feature Delivery:** Helpidentify, scope, and ship AI-powered capabilities in the resident journey — smarter search, conversational sorting guidance, personalized education, contamination reduction.
- **Launch & Adoption:** Partner with Marketing, CS, and Support on go-to-market — release readiness, internal enablement, customer comms, and adoption tracking after launch.
- **Voice of Customer & Measurement:** Stay close to Support and Customer Success — triage escalations, feed real-worldsignalback into the roadmap, and track KPIs for your scope (adoption, engagement, education effectiveness).
**QUALIFICATIONS**
_**Required**_
- Background shipping consumer-facing or resident-facing product — not just internal B2B tooling. You understand engagement, retention, and how todesign fora non-expert end user.
- 2–3+ years in Product Management or Product Ownership in SaaS, with progressive scope and ownership.
- Strong agile fluency: backlog management, story writing, sprint planning, prioritization frameworks.
- Experience working with distributed or offshore engineering teams — orstrong evidenceof the written clarity and async habits that make it work.
- Strong analytical instincts — comfortable with product analytics, experimentation, and metrics-driven prioritization.
- Familiarity with AI / LLM-powered product capabilities and the judgment to know where they add real value vs. wherethey’reoverkill.
- Excellent communication and stakeholder management; able to translate between municipal customers, internal teams, and executives.
- Hands-on fluency with Jira, Confluence, anda productanalytics tool (Pendo, Amplitude,Mixpanel, similar).
_**Bonus**_
- Background in civic tech, B2B2C, waste/recycling, utilities, orothermunicipal-adjacent SaaS.
- Experience with behavior-change product design or educational/content-heavy product surfaces.
- Track recordcontributing to product integration or unification work across multiple product lines.
- Experience shipping AI features into a consumer-facing product.
- Familiarity with localization, accessibility, and multi-tenant product configurability.
**BENEFITS**
- Comprehensive benefits (medical with HSA option, vision, dental, and life insurance)
- Paid parental leave
- Medical and Dependent FSA
- 401K match
- Unlimited PTO
- Ten company holidays
- 1 Volunteer day
- Summer Friday's
_Routeware is an Equal Opportunity Employer and prohibits all forms of discrimination or harassment. At Routeware, we are committed to the principle of equality, and all employment decisions are based on job requirements, business needs, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate._