高级软件工程师，全栈
Senior Software Engineer, Full Stack
你好，我是Paul，Customer.io的工程副总裁。我们正在寻找充满好奇心、有驱动力的全栈（产品）工程师，他们希望负责重要的项目并让我们的客户感到满意。你将设计、构建并交付客户依赖的核心产品体验，同时帮助团队突破优秀沟通工具的边界。
关于Customer.io
超过9000家公司——从初创公司到全球品牌——使用我们的平台每天发送数十亿封电子邮件、推送通知、应用内消息和短信。Customer.io驱动自动化沟通，人们真正希望收到的沟通。
我们帮助团队利用实时行为数据发送更智能、更相关的信息。后台技术：Go、React、Ember和AI帮助我们快速交付并自信地扩展。
我们重视什么
主人翁意识
你从头到尾负责问题。你行动迅速，像主人一样行事，并在模糊环境中茁壮成长。你之前领导过复杂的项目，无论是否正式，现在准备好再次这么做。
有产品品味的工程师
你像用户一样思考，而不仅仅是工程师。你关心前端细节、后端性能以及两者之间的所有内容。
对“传统做法”的健康怀疑
你带来严谨和创造力。最佳实践很重要——但永远不会超过前进的动力。
你将做什么
- 使用Go、React和Ember构建支持关键客户流程的全栈功能
- 与其他成员协作，将想法转化为已交付的客户价值
- 通过短视频、深入的写作和指导分享知识，提升团队标准
- 帮助我们的系统随着更多客户、消息和使用场景进行扩展
- 使用AI代理通过定义工作范围、编写提示和验证输出来执行多文件更改
我们寻找的人选
- 7年以上构建和扩展后端服务及面向产品的功能的经验
- 精通TypeScript、React（或类似框架）以及像Go这样的静态类型后端语言
- 非常关注前端细节、后端性能和整体客户体验
- 熟练使用API、关系型数据库，以及编写可测试、高性能的代码
- 倾向于行动而非完美，以负责技术决策为荣
薪酬与福利
我们相信透明度。此职位的起薪为15万美元至20万美元美元（或根据当地货币等值），具体取决于经验和市场调整。
我们知道我们的员工使我们变得卓越，我们…
查看英文原文
Hi, I’m Paul, VP of Engineering at Customer.io. We’re looking for curious, driven Fullstack (Product) Engineers who want to own big things and delight our customers. You’ll design, build, and ship the core product experiences our customers rely on - while helping the team push boundaries on what great communication tools can do.
About Customer.io
Over 9,000 companies - from scrappy startups to global brands - use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive.
We help teams send smarter, more relevant messages using real-time behavioral data. Under the hood: Go, React, Ember and AI help us ship fast and scale with confidence.
What We Value
Ownership
You own problems end to end. You move fast, act like an owner, and thrive in ambiguity. You've led complex projects before, whether officially or not, and you're ready to do it again.
Engineers with product taste
You think like a user, not just an engineer. You care about frontend polish, backend performance, and everything in between.
A healthy skepticism for “the way things are done”
You bring rigor and creativity. Best practices matter - but never more than forward motion.
What You’ll Do
- Build fullstack features in Go, React, and Ember that power key customer workflows
- Collaborate with others to turn ideas into shipped customer value
- Share knowledge and raise the bar through sharing your progress publicly with short videos, thoughtful writing, and mentorship
- Help evolve our systems to scale with more customers, messages, and use cases
- Use AI agents to make multi-file changes by scoping the work, writing the prompt, and verifying the output
What we're looking for
- 7+ years of experience building and scaling backend services and product-facing features
- Fluency in TypeScript, React (or similar), and a statically typed backend language like Go
- A strong care for frontend polish, backend performance, and the overall customer experience
- Proficiency with APIs, relational databases, and writing testable, performant code
- A bias for action over perfection, and pride in owning technical decisions
Compensation & Benefits
We believe in transparency. Starting salary for this role is $150,000 - $200,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.
See full benefits here →
Our Process
No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
- Application - We review everyone with care. Tell us why you're interested.
- Recruiter Call (30 mins) - Let’s chat about what you’re looking for and how we work.
- Hiring Manager Interview (60 mins) - Talk with one of our hiring managers about your working style and a project you've owned end-to-end, plus a short AI-assisted coding exercise.
- System Design Interview (60 mins) - Design a system end-to-end. We're looking for how you think, communicate tradeoffs, and drive through ambiguity.
- Take-Home Assignment - Complete a short, realistic task similar to what you’d work on here.
- Assignment Review Calls (2 x 60 mins) - Walk us through your work and discuss tradeoffs, priorities, and how you’d iterate.
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.
Join us!
We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read and want to build software that makes communication better for everyone—apply now.