客户经理
Account Manager
这是一个远程职位。
关于Teams Squared
我们是一家团队增强公司，致力于将优秀的远程人才与全球组织连接起来。
我们正在寻找一位积极主动、注重细节的客户经理加入我们的内部团队，作为客户的首要联系人。理想的候选人具备强大的运营能力、以客户为中心的思维和出色的沟通技巧。你将在确保顺利交付、达成预期目标以及长期客户满意度方面发挥关键作用。
职责
· 作为Teams Squouted与客户的首要联络人，管理沟通、更新和客户满意度。
- 负责客户关系的全流程生命周期，从入职到交付监控和持续的账户健康状况维护。
- 主动与客户沟通，确保在绩效、时间线和任何问题或升级事项上保持一致。
- 与招聘、运营和人才团队内部协作，确保项目顺利交付和对齐。
- 监控项目进展，识别风险，并实施解决方案以保持服务卓越。
- 维护内部系统和文档，跟踪项目状态、合同更新和客户备注。
- 与领导层合作，识别客户扩展或升级销售的机会。
要求
- 3年以上客户经理、客户成功或运营经验—— preferably 在快节奏的专业服务或招聘/增强环境中有相关经验。
- 有管理多个客户和账户的能力，能够进行主动且结构化的沟通。
- 具备强大的运营技能，包括流程映射、任务跟踪和报告。
- 擅长跨职能协作，解决问题并实现卓越的客户成果。
- 在以远程为主的工作环境中，能够应对不确定性和不断变化的客户需求。
- 有使用Notion、Slack、Airtable、Trello或类似生产力和CRM平台的经验。
资格
· 商业、传播、运营或相关领域的学士学位或同等经验。
- 高度关注细节，具有系统性思维。
- 出色的人际交往能力，能够快速与客户和内部团队建立信任。
- 出色的书面和口头沟通能力。
- 能够同时处理多个客户的优先级冲突。
福利
- 竞争性的时薪
查看英文原文
This is a remote position.
About Teams Squared
We are a team augmentation company dedicated to connecting exceptional remote talent with global organizations.
We are looking for a proactive and detail-oriented Account Manager to join our internal team and serve as the primary point of contact for our clients. The ideal candidate has strong operational capabilities, a client-first mindset, and excellent communication skills. You’ll play a critical role in ensuring smooth delivery, aligned expectations, and long-term satisfaction across our client partnerships.
Responsibilities
· Serve as the primary liaison between Teams Squared and our clients, managing communications, updates, and client satisfaction.
- Own the end-to-end client relationship lifecycle, from onboarding to delivery monitoring and ongoing account health.
- Proactively communicate with clients to ensure alignment on performance, timelines, and any issues or escalations.
- Collaborate internally with recruiting, operations, and talent teams to ensure smooth delivery and project alignment.
- Monitor project progress, flag risks, and implement solutions to maintain service excellence.
- Maintain internal systems and documentation to track project statuses, contract updates, and client notes.
- Identify opportunities for client expansion or upsell in collaboration with leadership.
Requirements
- 3+ years of experience in account management, client success, or operations — preferably in a fast-paced professional services or staffing/augmentation environment.
- Demonstrated ability to manage multiple accounts and clients with proactive and structured communication.
- Strong operational skills, including process mapping, task tracking, and reporting.
- Adept at working cross-functionally to solve problems and deliver excellent client outcomes.
- Comfortable navigating ambiguity and shifting client needs in a remote-first setting.
- Experience with tools such as Notion, Slack, Airtable, Trello, or similar productivity and CRM platforms.
Qualifications
· Bachelor's degree or equivalent experience in business, communications, operations, or related fields.
- High attention to detail with a systems-thinking mindset.
- Strong interpersonal skills and the ability to build trust quickly with clients and internal teams.
- Excellent written and verbal communication skills.
- Comfortable managing competing priorities across multiple clients simultaneously.
Benefits
- Competitive hourly compensation
- Flexible remote work schedule
- Opportunity to work with a high-performing internal team and top-tier clients
- Exposure to legal, operational, and tech-driven environments
- Help shape the future of client delivery in a values-driven organization
You’ll be an essential part of the Teams Squared internal team, helping ensure our engagements run smoothly, our clients feel supported, and our reputation for excellence continues to grow. If you thrive on building strong relationships while staying organized and operationally efficient — we’d love to hear from you.
Originally posted on Himalayas