专业服务顾问（会西班牙语）
Professional Services Consultant (Spanish-Speaking)
职位描述
我们正在寻找一名专业服务顾问，负责新客户的实施项目和初始培训。你将与销售、产品、支持和客户成功团队紧密合作，确保交付和上架的无缝衔接。通过周密的规划、技术专长和项目卓越表现，此职位对客户实现长期成功至关重要。
你将负责从价值验证（POV）到部署的过渡，确保成功标准、技术环境和时间表的知识传递。你将就最佳实践提供建议，及早识别风险，并引导客户顺利完成Abnormal Security平台的平稳、可扩展的实施。
此职位适合有企业级SaaS部署经验，尤其在网络安全领域的人选，他们喜欢解决技术难题，并在快节奏环境中推动成果。
你是谁
- 管理多个客户实施项目，确保范围、进度和质量得到满足。
- 通过从POV团队收集知识，包括技术栈、成功标准和时间表，领导部署启动。
- 进行调研以了解客户目标，并据此调整项目计划。
- 引导客户完成配置、集成和技术赋能。
- 在部署期间担任主要技术联系人，管理状态更新、风险和升级。
- 与利益相关者建立并维护良好的关系，包括高管级别的客户。
- 创建并管理项目计划、时间表和文档。
- 与内部团队协作，优化实施流程，并为交付最佳实践做出贡献。
你要做什么
- 管理多个客户实施项目，确保范围、进度和质量得到满足。
- 通过从POV团队收集知识，包括技术栈、成功标准和时间表，领导部署启动。
- 进行调研以了解客户目标，并据此调整项目计划。
- 引导客户完成配置、集成和技术赋能。
- 在部署期间担任主要技术联系人，管理状态更新、风险和升级。
- 与利益相关者建立并维护良好的关系，包括高管级别的客户。
- 创建并管理项目计划、时间表和文档。
- 与内部团队协作，优化实施流程，并为交付最佳实践做出贡献。
查看英文原文
About the Role
We are looking for a Professional Services Consultant to lead implementation projects and initial training sessions for new customers. You will partner closely with Sales, Product, Support, and Customer Success to ensure seamless delivery and onboarding. This role is key to setting customers up for long-term success through thoughtful planning, technical expertise, and project excellence.
You will own the transition from proof of value (POV) to deployment, ensuring knowledge transfer of success criteria, technical environments, and timelines. You’ll consult on best practices, identify risks early, and guide customers through a smooth, scalable implementation of the Abnormal Security platform.
This role is ideal for someone with a background in enterprise-grade SaaS deployments, especially in cybersecurity, who enjoys solving technical challenges and driving outcomes in fast-paced environments.
Who you are
- Manage multiple customer implementation projects, ensuring scope, schedule, and quality are met.
- Lead deployment kickoff by gathering knowledge from POV teams, including technical stack, success criteria, and timelines.
- Conduct discovery to understand customer goals and align project plans accordingly.
- Guide customers through configuration, integrations, and technical enablement.
- Serve as the primary technical point of contact during deployment, managing status updates, risks, and escalations.
- Build and maintain strong relationships with stakeholders, including executive-level customers.
- Create and manage project plans, timelines, and documentation.
- Collaborate with internal teams to refine implementation processes and contribute to delivery best practices.
What you will do
- Manage multiple customer implementation projects, ensuring scope, schedule, and quality are met.
- Lead deployment kickoff by gathering knowledge from POV teams, including technical stack, success criteria, and timelines.
- Conduct discovery to understand customer goals and align project plans accordingly.
- Guide customers through configuration, integrations, and technical enablement.
- Serve as the primary technical point of contact during deployment, managing status updates, risks, and escalations.
- Build and maintain strong relationships with stakeholders, including executive-level customers.
- Create and manage project plans, timelines, and documentation.
- Collaborate with internal teams to refine implementation processes and contribute to delivery best practices.
Must Haves
- 3-5+ years of experience in a customer-facing role delivering enterprise-grade SaaS solutions, ideally in cybersecurity.
- Bilingual Requirement: This role requires full professional fluency in both English and Spanish, as you’ll regularly work with customers in both languages.
- Experience managing deployments involving enterprise email systems, integrations, and migrations.
- Proven ability to drive projects end-to-end: discovery, planning, execution, issue resolution, and delivery sign-off.
- Familiarity with enterprise mail flow, email security, and related technologies.
- Experience leading technical conversations with IT and InfoSec stakeholders.
- Proficiency in commercial email routing, filtering, or SEG tools.
- Exposure to log analysis using SIEM or similar tools.
- Basic scripting or coding knowledge (e.g., Python or Java) is a plus.
#LI-EM3
Actual compensation will be determined based on several non-discriminatory factors including skills, experience, qualifications, and geographic location.
In addition to base salary, this role may be eligible for bonus or incentive compensation, equity, and a comprehensive benefits package.
Base salary range:
$104,000—$149,600 USD
A note on AI in our process:
Abnormal AI uses AI-assisted tools to help our recruiting team prepare for candidate interviews. These tools analyze resume content and role requirements to suggest interview questions and areas for the interviewer to explore.They do not make hiring decisions or screen candidates automatically. Every decision about a candidacy is made by a person. Further, if your application is successful and Abnormal AI makes a conditional offer of employment, we will carry out pre-employment checks which must be successfully completed to progress to a final offer. All processes and pre-employment checks are in line with prevailing legislation and Abnormal AI's policies relevant to our security and privacy standards.
Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.