首席战略官办公室经理
Senior Manager, Office of the CSO
_**我们正在打造以AI驱动的客户成功未来，从留存到增长！**_
我们正在打造以AI驱动的客户成功未来，从留存到增长！Gainsight 是全球最具客户导向的公司的 AI 驱动留存引擎。Gainsight CustomerOS 平台协调客户旅程，从入职到成果再到推荐。超过 2000 家公司信任 Gainsight 的应用和 AI 代理，以推动学习、采用、社区连接和客户成功。要了解我们的解决方案套件如何塑造客户成功的未来，请查看 [链接](https://www.gainsight.com)。
_**关于该职位：**_
我们正在寻找一名全职高级经理，隶属于首席客户官办公室，加入我们的安全团队，向首席安全官汇报。该职位为远程办公，位于美国。
在该职位中，您将发挥关键作用，通过支持企业销售活动，向 CISO、CIO 和高管阐述 Gainsight 的安全态势，并与首席安全官一起构建该计划，来建立 Gainsight 的安全顾问功能。这是一个适合在快速发展的云优先环境中茁壮成长并享受与 GTM、工程和安全团队跨职能合作的机会。理想的候选人具备强大的安全运营和工程技能、企业销售支持能力以及高管沟通和讲故事的能力。
_**您将负责：**_
- 支持 GTM 和客户服务团队处理所有与我们潜在客户、客户和合作伙伴的安全问题
- 建立支持业务的成功标准
- 与工程和安全团队密切合作，根据客户需求帮助定义产品路线图
- 吸引、指导并留住一支世界级的安全策略团队。培养卓越、创新和持续学习的文化，以满足组织不断变化的需求
_该职位可能需要偶尔出差（最多 10-20%），用于团队会议、培训或公司活动。这不是该职位的全部职责，该职位的范围可能会根据团队和业务需求而变化。_
_**我们寻找的人选：**_
- 5 年以上安全领导经验
- 7 年以上合规、安全工程和应用安全经验
- 具备支持企业销售周期或担任客户面向顾问角色的实战经验
- 能够有效沟通
查看英文原文
_**We’re building the AI-driven future of customer success, from retention to growth!**_
We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the [link](https://www.gainsight.com).
_**About This Role:**_
We’re looking for a full-time Senior Manager, Office of the CSO to join our Security team reporting to the Chief Security Officer. This role is a remote role based in the USA.
In this role, you'll play a key role in building Gainsight's security trusted-advisor function by supporting enterprise sales engagements, articulating Gainsight's security posture to CISOs, CIOs, and executives, and building out the program alongside the Chief Security Officer. This is a great opportunity for someone who thrives in a fast-growing, cloud-first environment and enjoys working cross-functionally with teams like GTM, Engineering, and Security. The ideal candidate brings strong skills in security operations and engineering, enterprise sales enablement, and executive communication and storytelling.
_**What You'll Do:**_
- Support GTM and Customer Service for all security concerns with our prospects, customers and partners
- Build out the success criteria for supporting the business
- Work closely with engineering and security to help define the product roadmap based on customer needs.
- Attract, mentor, and retain a world-class team of security strategists. Foster a culture of excellence, innovation, and continuous learning to meet the evolving needs of the organization
_This role may require occasional travel (up to 10-20%) for team meetings, training, or company events. This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business._
_**What We're Looking For:**_
- 5+ years of Security Leadership
- 7+ years of experience with compliance, security engineering and application security
- Proven experience supporting enterprise sales cycles or acting in a customer-facing advisory role.
- Ability to communicate effectively with both technical and non-technical executive audiences.
- Strong presentation, storytelling, and influencing skills.
_**Nice-to-have skills or experience:**_
- Experience managing a security team supporting GTM
- Experience developing whitepapers, and point-of-view content on modern security architectures and trends.
- Security Certifications (CISSP, CISA, CISM etc.)
_**Why You’ll Love It Here:**_
Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:
**Our Compensation and Benefits:** At Gainsight, we believe great work happens when teammates feel fully supported.
- The starting base salary range for this role is $185,000 - $202,800 USD annually. Actual compensation may vary based on factors such as skills, experience, and location. In addition to base pay, this role is eligible for an annual bonus and participation in Gainsight’s equity program.
- We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.
**Our Core Values**: We are guided by our values and our mission to be living proof you can win in business while being **Human-First**. Learn more [here](https://www.gainsight.com/company/).
**Our Growth Opportunities**: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.
**Our Parody Videos**: No explanation needed. Just watch them [here!](https://www.youtube.com/playlist?list=PLB2Z_xLbXPiAcvQr28ggP2CndoSu29zq_)
**If this sounds like the right role for you, we’d love to hear from you.**
_Additional Information:_
_We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates._
_If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact_ [_recruiting@gainsight.com_](mailto:recruiting@gainsight.com) _._
_If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance._