安全总监
Director of Security
_**我们正在打造以AI驱动的客户成功未来，从留存到增长！**_
我们正在打造以AI驱动的客户成功未来，从留存到增长！Gainsight 是全球最以客户为中心的公司的 AI 驱动的留存引擎。Gainsight CustomerOS 平台协调客户旅程，从上手到成果再到推荐。超过 2000 家公司信任 Gainsight 的应用和 AI 代理，以推动学习、采用、社区连接和客户成功。要了解我们的解决方案套件如何塑造客户成功的未来，请查看 [链接](https://www.gainsight.com)。
_**关于该职位：**_
我们正在寻找一名全职安全总监加入我们的安全团队，向首席安全官汇报。该职位为远程岗位，位于美国。
在该职位中，您将发挥关键作用，通过制定和管理信息安全策略、领导网络安全专业人员团队，并负责合规、安全架构和身份管理来保护 Gainsight 的基础设施和客户数据。这是一位在 SaaS 环境中擅长战略领导角色并喜欢与工程、IT 和安全等跨职能团队合作的人士的绝佳机会。理想的候选人具备强大的安全架构、合规框架和技术安全领导能力。
_**您将负责：**_
- 制定和实施组织的 IT 安全策略、政策和流程。
- 定期进行风险评估和漏洞测试，识别潜在的安全威胁并制定缓解策略。
- 确保符合相关监管要求和行业标准，如 GDPR、HIPAA、ISO 27001、SOC2 等。
- 准备并向高级管理层定期汇报组织的 IT 安全状况，包括洞察、建议和指标。
_**我们寻找的人选：**_
- 7年以上安全领导经验
- 10年以上合规、安全工程、身份管理和安全架构经验
- 技术安全领导能力
- 曾带领和管理 IT 安全专业人员团队，提供指导、培训和支持，确保安全计划的有效执行。
- 能够与技术及非技术高管有效沟通。
- 强大的演示、讲故事和影响力能力
查看英文原文
_**We’re building the AI-driven future of customer success, from retention to growth!**_
We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the [link](https://www.gainsight.com).
_**About This Role:**_
We’re looking for a full-time Director of Security to join our Security team reporting to the Chief Security Officer. This role is a remote role based in the USA.
In this role, you'll play a key role in protecting Gainsight's infrastructure and clients' data by developing and managing information security strategies, leading a team of cybersecurity professionals, and owning compliance, security architecture, and identity management. This is a great opportunity for someone who thrives in a strategic leadership role within a SaaS environment and enjoys working cross-functionally with teams like Engineering, IT, and Security. The ideal candidate brings strong skills in security architecture, compliance frameworks, and technical security leadership.
_**What You'll Do:**_
- Develop and implement the organization's IT security strategy, policies, and procedures.
- Conduct regular risk assessments and vulnerability tests to identify potential security threats and develop strategies to mitigate them.
- Ensure compliance with relevant regulatory requirements and industry standards, such as GDPR, HIPAA, ISO 27001, SOC2, etc.
- Prepare and present regular reports to senior management on the organization's IT security posture, including insights, recommendations, and metrics.
_**What We're Looking For:**_
- 7+ years of Security Leadership
- 10+ years of experience with compliance, security engineering, identity management and security architecture
- Technical Security Leadership
- Led and managed a team of IT security professionals, providing guidance, training, and support to ensure the effective execution of security initiatives.
- Ability to communicate effectively with both technical and non-technical executive audiences.
- Strong presentation, storytelling, and influencing skills.
_**Nice-to-have Skills:**_
- Experience managing a security team in a SaaS environment
- Managed IT in addition to security teams
- Security Certifications (CISSP, CISA, CISM etc.)
_**Why You’ll Love It Here:**_
Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:
**Our Compensation and Benefits:** At Gainsight, we believe great work happens when teammates feel fully supported.
- The starting base salary range for this role is $180,000 – $225,000 USD annually. This role is also eligible for commission based on performance and participation in Gainsight’s equity program. Actual compensation may vary based on factors such as skills, experience, and location.
- We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to co-working spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.
**Our Core Values**: We are guided by our values and our mission to be living proof you can win in business while being **Human-First**. Learn more [here](https://www.gainsight.com/company/).
**Our Growth Opportunities**: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.
**Our Parody Videos**: No explanation needed. Just watch them [here!](https://www.youtube.com/playlist?list=PLB2Z_xLbXPiAcvQr28ggP2CndoSu29zq_)
**If this sounds like the right role for you, we’d love to hear from you.**
_Additional Information:_
_We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates._
_If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact_ [_recruiting@gainsight.com_](mailto:recruiting@gainsight.com) _._
_If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance._