战略技术项目经理
Strategic Technical Project Manager
_**我们正在打造客户成功领域的AI驱动未来，从留存到增长！**_
我们正在打造客户成功领域的AI驱动未来，从留存到增长！Gainsight 是全球最具客户导向的公司背后的 AI 驱动留存引擎。Gainsight CustomerOS 平台协调客户旅程，从入职到成果再到推荐。超过 2000 家公司信任 Gainsight 的应用和 AI 代理，以推动学习、采用、社区连接和客户成功。要了解我们的解决方案套件如何塑造客户成功的未来，请查看 [链接](https://www.gainsight.com)。
_**关于这个职位：**_
我们正在寻找一名全职的战略技术项目经理加入我们的专业服务团队，向 PMO 总监汇报。该职位为远程岗位，位于美国。
在这个职位中，你将发挥关键作用，通过领导从合同签署到验证业务成果的复杂、多工作流实施，推动专业服务中大规模、高可见度的客户项目成功。你将通过承担端到端的项目治理、协调高管利益相关者，并协调销售、客户成功、解决方案架构、产品和工程部门的跨职能执行，确保解决方案按时、按范围交付，并与可衡量的影响保持一致。这是一个适合在快节奏、不断变化的产品环境中茁壮成长，并享受与高管利益相关者、现场交付工程（FDE）、产品、工程和客户成功团队协作的机会。理想的候选人具备战略项目领导能力、高管利益相关者对齐能力以及严格的范围和财务管理能力，同时还具备必要的技术素养，能够指导架构讨论并主动降低交付风险。
_**你将负责：**_
- 承擔複雜、多工作流客戶專案的端到端責任，包括範圍、時間表、預算和風險管理。
- 與高管利益相關者合作，定義成功標準、治理結構和成果驗證框架。
- 將業務目標轉化為結構化的交付計劃、工作分解結構和跨職能執行模型。
- 在戰略專案中推動嚴格的範圍控制、變更管理和財務監督。
- 協調跨職能團隊的執行。
查看英文原文
_**We’re building the AI-driven future of customer success, from retention to growth!**_
We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the [link](https://www.gainsight.com).
_**About This Role:**_
We’re looking for a full-time Strategic Technical Project Manager to join our Professional Services team reporting to the Director, PMO. This role is a remote role based in The United States.
In this role, you’ll play a key role in driving the success of large-scale, high-visibility customer engagements within Professional Services by leading complex, multi-workstream implementations from contract signature through validated business outcomes. You’ll ensure solutions are delivered on time, within scope, and aligned to measurable impact by owning end-to-end engagement governance, aligning executive stakeholders, and orchestrating cross-functional execution across Sales, Customer Success, Solution Architecture, Product, and Engineering. This is a great opportunity for someone who thrives in fast-paced, evolving product environments and enjoys working cross-functionally with executive stakeholders, Field Delivery Engineering (FDE), Product, Engineering, and Customer Success teams. The ideal candidate brings strong skills in strategic project leadership, executive stakeholder alignment, and disciplined scope and financial management, along with the technical fluency needed to guide architectural discussions and proactively mitigate delivery risk.
_**What You'll Do:**_
- Own end-to-end accountability for complex, multi-workstream customer engagements, including scope, timelines, budget, and risk management.
- Partner with executive stakeholders to define success criteria, governance structures, and outcome validation frameworks.
- Translate business objectives into structured delivery plans, work breakdown structures, and cross-functional execution models.
- Drive disciplined scope control, change management, and financial oversight across strategic engagements.
- Coordinate cross-functional teams including Solution Architecture, Customer Success, Product, and Engineering to ensure aligned delivery.
- Identify and proactively mitigate risks across technical, operational, and organizational dimensions.
- Ensure technical solutions are architecturally sound by partnering with technical teams, without serving as the primary engineer.
- Lead steering committees and executive status reviews, communicating progress, risks, and outcome alignment.
- Develop reusable playbooks, governance frameworks, and strategic delivery standards to elevate the broader Professional Services practice.
- Mentor Senior TPMs and contribute to leadership capability within the team.
_This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events._
_**What We're Looking For:**_
- Bachelor’s degree (or equivalent experience) and 10+ years of relevant experience.
- 7+ years managing enterprise-grade software or SaaS implementations within Professional Services or Technical Consulting.
- Proven track record managing multi-workstream engagements with complex stakeholder environments and contract values exceeding $500K+.
- Strong project governance, financial management, and executive stakeholder alignment capabilities.
- Technical fluency in APIs, data models, and enterprise integrations sufficient to guide architectural discussions and manage risk.
- Experience partnering cross-functionally with Product and Engineering teams.
- Exceptional communication skills for both technical and executive audiences.
- Ability to operate effectively in fast-paced, evolving product environments.
- Willingness to travel up to 10–15%.
- Travel: Up to 15% for customer onsite engagements and company events.
_**Why You’ll Love It Here:**_
Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:
**Our Compensation and Benefits:** At Gainsight, we believe great work happens when teammates feel fully supported.
- The starting base salary range for this role is $150,000 – $160,000 USD annually. This role is also eligible for commission based on performance and participation in Gainsight’s equity program. Actual compensation may vary based on factors such as skills, experience, and location.
- We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.
**Our Core Values:** We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more [here](https://www.gainsight.com/company/).
**Our Growth Opportunities:** From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.
**Our Parody Videos:** No explanation needed. Just watch them [here!](https://www.youtube.com/playlist?list=PLB2Z_xLbXPiAcvQr28ggP2CndoSu29zq_)
**If this sounds like the right role for you, we’d love to hear from you.**
_Additional Information:_
_We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates._
_If you require accommodations or have questions about how your personal data will be used during the hiring process, please let the recruiting team know._
_If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance._