认证药房技术员，来电服务 - Accredo特种药房 - 远程
Certified Pharmacy Technician, Inbound Phones - Accredo Specialty Pharmacy - Rem
你是否热衷于让医疗更安全、更实惠、更易获得？在Evernorth Health Services（Cigna集团的一部分）的Accredo专科药房，开启你的职业新篇章。我们正在寻找充满活力且注重细节的药房技术员代表加入我们的团队。
作为持证药房技术员，居住在田纳西州，你将居家办公，协助患者获取维持生命的药物，以帮助管理罕见和/或慢性疾病。你将被赋予与患者、保险公司及多个部门互动的权限，处理处方订单并确保药物及时送达。此职位非常注重细节，你将大部分时间在我们的计算机系统中输入数据并打电话。
班次：
培训期间：上午8点 - 下午4:30点（中央标准时间），周一至周五。
培训后：上午10点 - 晚上7点（中央标准时间），周一至周五。
你会做：
- 在药房系统中接收、记录并处理口头处方、澄清信息、医生更新和必要的处方详情。
- 验证订单的准确性，标记缺失或冲突的信息，并将临床问题或担忧上报给药剂师。
- 处理来自患者、医生、医疗专业人员和护理者的来电，提供处方状态、保险详情和下一步操作。
- 根据HIPAA和公司标准，更新、核对并维护患者的人口统计信息、保险、健康信息和交互记录。
- 与药剂师、医生、保险公司、配送、运营和内部团队合作，解决处方、索赔、保险和运输问题。
要求：
- 高中文凭或同等学历。
- 有效的田纳西州药房技术员执照及国家认证。
- 必须居住在田纳西州。
- 1年以上客户服务经验。
- 具备良好的计算机技能和数据录入准确性。
- 能够在远程环境中独立工作。
为什么选择我们：
- 福利从第一天开始
- 一年内18天带薪休假
- 401(k)
- 职业发展机会
- 通过激励计划获得奖金资格
如果你偶尔或永久在家工作，必须通过有线宽带或光纤互联网服务提供商获得至少10Mbps下载/5Mbps上传速度的网络连接。对于此职位，我们预计提供每小时18至27美元的时薪，具体根据经验而定。
查看英文原文
Are you passionate about making medicine safer, more affordable, and more accessible? Take your career to the next level with Accredo Specialty Pharmacy, a division of Evernorth Health Services a part of The Cigna Group. We're looking for energetic and detail-oriented pharmacy technician associate representatives to join our team.
As a Certified Pharmacy Technician, residing in TN, you will Work from home, assisting patients in receiving life sustaining medications to help manage rare and/or chronic diseases. You’ll be empowered to engage patients, insurance companies, and multiple departments to process Prescription orders and ensure timely shipment of medications. This role is very detail oriented, and you’ll spend the majority of your day working on our computer system entering data and talking on the phone.
Shift:
Training, 8a – 4:30p CST, Mon – Fri.
Post Training, 10a – 7p CST, Mon – Fri.
What you’ll do:
- Receive, document, and process verbal prescriptions, clarifications, provider updates, and required prescription details in pharmacy systems.
- Verify orders for accuracy, flag missing or conflicting information, and escalate clinical questions or concerns to pharmacists.
- Manage inbound calls from patients, providers, healthcare professionals, and caregivers while providing prescription status, coverage details, and next steps.
- Update, reconcile, and maintain patient demographics, insurance, health information, and interaction records in accordance with HIPAA and company standards.
- Collaborate with pharmacists, providers, insurers, fulfillment, operations, and internal teams to resolve prescription, claims, coverage, and shipment issues.
Requirements:
- High School Diploma or GED.
- Active Tennessee Pharmacy Technician license & national certification.
- Must reside within Tennessee.
- 1+ year(s) of customer service experience.
- Demonstrated computer proficiency and data entry accuracy.
- Ability to work independently in a remote environment.
Why choose us:
- Benefits start on Day 1
- 18 days of PTO within a full calendar year
- 401(k)
- Career advancement opportunities
- Bonus eligibility through incentive plans
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an hourly rate of 18 - 27 USD / hourly, depending on relevant factors, including experience and geographic location.This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
Originally posted on Himalayas