药房技术专员代表，外呼电话 - Accredo 特殊药品公司
Pharmacy Technician Associate Representative, Inbound Call - Accredo Specialty P
你是否热衷于让医疗更安全、更实惠、更易获得？在Evernorth Health Services（Cigna集团的一部分）下属的Accredo专科药房开启你的职业新篇章。我们正在寻找充满活力且注重细节的药房技术员助理代表加入我们的团队。
我们正在寻找注册/认证的药房技术员加入我们的技术分诊团队。在此职位中，你将成为患者、医生、药房和内部合作伙伴需要专科药房支持时的第一联系人。你将分析接收到的请求，确定适当的解决路径，并自行解决问题，或将请求转交给相应团队，或在需要临床干预时协助转接至药师。
这是一个适合喜欢解决问题、批判性思维并帮助患者及时获得药物的技术人员的理想机会，工作环境为周一至周五的结构化工作时间。
班次：
培训期：每天上午8点至下午4:30（东部时间），周一至周五，持续6周。
培训后：每周2天上午10:30至下午7点（东部时间），每周3天上午9点至下午5:30（东部时间），周一至周五。
你将负责：
- 通过核实来电者信息、评估需求并确定适当的解决方案、转接或升级路径，接听并分诊来自患者、医生、药房、客服代表和内部团队的来电。
- 在技术员职责范围内解决非临床药房请求，转接通用语音线路电话，并在需要临床咨询或药物相关问题时协助转接至药师。
- 准确及时地在药房系统中记录所有互动、病历笔记、客户联系方式、电话处理结果和成果，符合公司和监管要求。
- 验证和更新处方信息、患者档案、药物和过敏信息及其他药房数据，同时确保内部系统的准确性。
- 通过使用良好的沟通技巧，遵循HIPAA、隐私和质量标准，并与药师和运营团队合作，高效解决各类问题，提供专业的患者体验。
要求：
- 高中毕业文凭或同等学历。
- 有效的药房技术员执照。
- 必须居住在俄亥俄州、佛罗里达州或印第安纳州。
- 1年以上客户服务经验，或药房、医疗或客服中心经验。
- 具备良好的计算机操作能力和数据录入技能。
查看英文原文
Are you passionate about making medicine safer, more affordable, and more accessible? Take your career to the next level with Accredo Specialty Pharmacy, a division of Evernorth Health Services a part of The Cigna Group. We're looking for energetic and detail-oriented pharmacy technician associate representatives to join our team.
We're looking for Registered/Certified Pharmacy Technicians to join our Tech Triage Team. In this role, you'll serve as the first point of contact for patients, providers, pharmacies, and internal partners requiring specialty pharmacy support. You'll analyze incoming requests, determine the appropriate resolution path, and either resolve the issue, route the request to the appropriate team, or facilitate a warm transfer to a pharmacist when clinical intervention is required.
This is an ideal opportunity for technicians who enjoy problem-solving, critical thinking, and helping patients receive timely access to their medications while working in a structured Monday-Friday environment.
Shift:
Training, 8a – 4:30p EST, Mon – Fri for 6 weeks.
Post Training, 2 days per week of 10:30a – 7p EST and 3 days per week of 9a - 5:30p EST, Mon – Fri.
What you’ll do:
- Answer and triage inbound calls from patients, providers, pharmacies, contact center representatives, and internal teams by verifying caller details, assessing needs, and determining the appropriate resolution, transfer, or escalation path.
- Resolve non-clinical pharmacy requests within technician scope, route General Verbal Line calls, and perform warm transfers to pharmacists for clinical consultations or medication-specific concerns.
- Document all interactions, chart notes, customer contact details, call dispositions, and outcomes accurately and timely in pharmacy systems in accordance with company and regulatory requirements.
- Verify and update prescription information, patient profiles, medication and allergy details, and other pharmacy data while maintaining accuracy in internal systems.
- Deliver a professional patient experience by using strong communication skills, following HIPAA, privacy, and quality standards, and partnering with pharmacists and operations teams to resolve issues efficiently.
Requirements:
- High School Diploma or GED.
- Active Pharmacy Technician License
- Must reside in Ohio, Florida or Indiana.
- 1+ year(s) of customer service experience, pharmacy, healthcare or call center experience.
- Demonstrated computer proficiency and data entry accuracy.
- Ability to work independently in a remote environment.
Why choose us:
- Benefits start on Day 1
- 18 days of PTO within a full calendar year
- 401(k)
- Career advancement opportunities
- Bonus eligibility through incentive plans
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an hourly rate of 17.75 - 25 USD / hourly, depending on relevant factors, including experience and geographic location.This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
Originally posted on Himalayas