解决方案架构师
Solutions Architect
Redpanda 是首个用于代理-数据交互的运行时和控制平面——一个统一平台，结合了流处理、SQL 分析和智能连接，并具备企业 AI 代理在生产环境中所需的治理层。
建立在 Fortune 500 公司和快速成长的初创公司已信任的基础设施之上，Redpanda 完全在代理的数据路径之外实施治理，控制代理能看到的内容，限制它们的操作，并记录不可篡改的全部操作记录，使组织无需在创新与控制之间做出选择。
#### **职位描述**
加入我们快速发展的客户成功工程团队！作为解决方案架构师，你将帮助确保 Redpanda 客户的成功。这可能包括与客户一起举办研讨会，帮助他们上手使用 Redpanda 产品，或协助构建以 Redpanda 为核心解决方案的完整端到端数据流系统。
#### **你将：**
- 花时间与我们的产品合作，为客户构建新的合作伙伴或技术集成、用例和自动化能力
- 积极分享内容和最佳实践，内部和外部都适用
- 与客户成功团队合作，帮助新客户上线，并与现有客户合作推动他们的成功和卓越表现
- 设计并实现可投入生产的流式架构，解决客户的业务问题，并满足其性能、可靠性和可扩展性要求
- 与 Redpanda 的产品管理、工程和客服团队合作，解决客户挑战并提升客户体验
- 识别并解决生产就绪性、性能优化和扩展用例的技术障碍
- 构建工具、自动化和其他技术资产，可供多个客户使用以提升他们的 Redpanda 使用体验
#### **你具备：**
- 7 年以上在面向客户的角色中，实际使用类似 Redpanda 的分布式系统技术的经验
- 有创建博客内容和/或关于生产用例和解决方案的文档的经验
- 出色的咨询能力，能够轻松在内部团队和客户之间切换，从代码到白板，从支持到工程
- 熟练在多种不同语言中开发/原型设计解决方案（例如 Java、Python、Go 和 JavaScript）
- 有与分布式系统协作的经验
查看英文原文
_Redpanda is the first runtime and control plane for agent-data interaction — a unified platform that combines streaming, SQL analytics, and intelligent connectivity with the governance layer enterprise AI agents need in production._
_Built on infrastructure already trusted by Fortune 500 companies and fast-growing startups, Redpanda enforces governance entirely outside the agent's data path, controlling what agents see, limiting what they do, and capturing a tamper-proof record of everything they touch, so organizations never have to choose between innovation and control._
#### **About the Role**
Come and join our rapidly growing Customer Success Engineering team! As a Solutions Architect, you will help us ensure the success of Redpanda customers. This could range from running workshops with customers to getting them up and running on Redpanda products, and/or helping to architect a full end-to-end data streaming system with Redpanda as the core solution.
#### **You Will:**
- Spend time working with our products to build new partner or technology integrations, use cases, and automation capabilities with our customers
- Be prolific in sharing content and best practices both internally and externally
- Work alongside the Customer Success team to onboard new customers and work with existing customers to drive their success and excellence
- Design and implement production-ready streaming architectures that solve customer business problems and meet their performance, reliability, and scalability requirements
- Partner with Redpanda product management, engineering, and support teams to solve customer challenges and improve customer experience
- Identify and resolve technical barriers to production readiness, performance optimization, and expanded use cases
- Build tooling, automation and other technical assets that can be re-used by multiple customers to improve their Redpanda experience
#### **You Have:**
- 7+ years of prior experience in a customer facing role working hands on with distributed systems technologies similar to Redpanda
- Experience with creating blog content and/or documentation on the production use cases and solutions
- Outstanding consulting skills, able to easily context switch between internal teams and customers, from code to whiteboard, from support to engineering
- Comfortable developing/prototyping solutions in many different languages (e.g., Java, Python, Go, and Javascript)
- Experience working with distributed systems such as Kafka, Spark, Hadoop, Cassandra, etc
- Good understanding of security technology (TLS, SASL, Kerberos, OAuth, OIDC etc.)
- Knowledge of different cloud vendors ( AWS, GCP and Azure)
- An Understanding of the fundamentals of high availability and disaster recovery and are able to design HA/DR solutions to meet customer needs and constraints
- Passion for working on complex technical problems and have a strong understanding of modern data infrastructures and streaming technologies
- Strong ability to build relationships with our partners, customers, and open-source users
- Collaborative spirit and enjoy making sure each team gets customer feedback to provide great customer experience
- Flexibility to travel to meet customers, attend events or conferences (up to 25%)
- Experience with Kubernetes or Ansible a plus
_U.S. base salary range for this role is $175,000 - $206,000, not including bonus and/or commission. Our salary ranges are determined by role, level, and location. As a remote-first company, we strive to consider each candidate's job-related skills, location, experience, relevant education or training to determine individual base salary. Your talent partner will share more about the specific salary range for your preferred location during the hiring process._
Join Redpanda if you’d enjoy being part of a fast-moving, diverse, people-first organization with team members around the globe and a culture based on trust, transparency, communication, and kindness. You'll dive into a nimble, high-impact team with the latest AI tools — and the budget to actually use them.