知识库专员，运营支持
Knowledge Base Specialist, Operations Support
职位名称：知识库专家，运营支持
职位描述
我们是Concentrix，一家全球领先的科技和服务公司，为世界最优秀的品牌提供今天和未来所需的支持。我们专注于解决方案，以技术驱动，以智能为燃料。凭借独特数据和洞察力、深厚的行业专业知识以及先进的技术解决方案，我们成为推动智能转型的合作伙伴，打造一个高效运作的世界，帮助公司变得更容易与客户互动和交易。我们在70多个国家塑造改变游戏规则的职业生涯，吸引最优秀的人才。
我们遍布全球的创新者致力于确保每一段关系都卓越非凡。我们自豪地连续多年获得“全球最佳工作场所”、“最佳职业发展公司”和“最佳企业文化”等荣誉。
加入我们，成为这段通往更多机遇和更美好未来的旅程中的一份子。
知识库分析师负责收集、整理、分析并维护公司知识库中的信息，以提升决策效率和客户服务。他们与团队合作，编写文档，分析数据以识别趋势，并确保知识库内容准确、相关且易于访问。该职位可能涉及支持人工智能工具的实施，并推动组织知识管理实践的发展。他们发挥关键作用，确保我们的前线客服人员能够迅速获取解决复杂问题的关键答案。我们的客户值得拥有无缝且一致的优质体验！
职位详情：
- 内容管理：
- 创建、编辑、整理和更新知识库文章、技术文档和其他相关内容。
- 数据分析：
- 收集和分析数据，识别知识库及整体知识管理系统中的趋势、模式和改进领域。
- 协作：
- 与培训、质量、产品开发和IT等不同团队合作，确保信息准确传递并满足他们的需求。
- 质量保证：
- 确保知识库包含准确、最新且以客户为中心的信息。
- 技术支持：
- 支持技术评估和实施，包括人工智能工具，以提升知识库的功能性和有效性。
- 用户支持与培训：
- 协助用户使用知识库，提供必要的培训和支持。
查看英文原文
Job Title:
Knowledge Base Specialist, Operations SupportJob Description
We're Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
A knowledge base analyst gathers, organizes, analyzes, and maintains information within a company's knowledge base to improve decision-making, efficiency, and customer support. They collaborate with teams, develop documentation, analyze data to identify trends, and ensure the knowledge base is accurate, relevant, and easily accessible to users. This role can involve supporting the implementation of AI tools and evolving the organization's knowledge management practices. They play a key role in ensuring that our frontline case managers have the ability to have key answers to complex issues at their fingertips. Our guests deserve a seamless and consistent overall experience, and one that is best in class!
Job details:
- Content Management:
Creating, editing, organizing, and updating knowledge base articles, technical documentation, and other relevant content.
· Data Analysis:
Gathering and analyzing data to identify trends, patterns, and areas for improvement within the knowledge base and overall knowledge management systems.
· Collaboration:
Working with various teams, such as training, quality, product development, and IT, to ensure information flows accurately and meets their needs.
· Quality Assurance:
Ensuring the knowledge base contains accurate, current, and customer-centric information.
· Technology Support:
Supporting the evaluation and implementation of technologies, including AI tools, to enhance the functionality and effectiveness of the knowledge base.
· User Support & Training:
Assisting users in accessing and utilizing the knowledge base, which can include training employees on knowledge management tools.
Qualifications:
- Highschool diploma or GED.
- At least 1-2 years of customer service experience; automotive industry experience is preferred.
- Experience in writing material, proof reading, developing process documents and process flows
- Strong computer proficiency with the ability to navigate multiple applications.
- Excellent written and verbal communication skills to effectively engage with customers.
- A passion for the automotive industry with a propensity for problem-solving, while always maintaining a pleasant and professional manner
- Ability to work both independently and within a team, demonstrating patience, attention to detail, all while a focus on multi-task efficiency
What's in it for you:
We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.
In this role, we offer benefits that help support your unique lifestyle:
Base salary range of CAD 38,000 - 42,000 annually; pay rate will not be below applicable minimum wage
Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.
The deadline to apply for this position is September 25, 2026. This position is for an existing, immediate vacancy, and we are seeking to fill this role with an individual who can start as soon as possible.
As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Location:
CAN, ON, Work-at-HomeLanguage Requirements:
Time Type:
Full timePhysical and Mental Requirements:
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.
Equal Opportunity Statement:
Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.
Reasonable Accommodation Statement:
Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting . All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.
Artificial Intelligence (AI):
As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.
Work Authorization:
Only qualified applicants who are legally authorized to work in Canada will be considered. Currently, this position may only be performed in the following provinces/territories: AB, BC, MB, NB, NL, NS, ON, PE, and SK.
For further information on available work provinces and Equal Employment Opportunity as an applicant, please click HERE
Originally posted on Himalayas