信息技术经理
Senior Manager, Information Technology
你好，我叫Bill，是运营副总裁，正在寻找一位经验丰富且具有战略眼光的高级IT经理，负责领导和扩展我们的内部技术运营。该职位向我汇报，负责监督IT基础设施、管理内部系统，并确保全球分布式团队有一个安全、可靠且高效的科技环境。理想的候选人不仅能够领导团队，还能够亲自与团队一起工作——作为一位有能力的IT经理和IT支持专家，解决问题并优化性能。
这是一个球员兼教练的角色——你将带领一个小型但影响力大的团队（IT经理和IT支持专家），同时保持对工作的紧密参与。你将与业务中的各个利益相关者密切合作，提升可靠性、安全性及员工体验，同时帮助建立更可扩展和高效的IT运营。
关于Customer.io
超过8000家公司——从初创企业到全球品牌——使用我们的平台每天发送数十亿封电子邮件、推送通知、应用内消息和短信。Customer.io 为人们真正想要接收的自动化沟通提供支持。我们帮助团队利用实时行为数据发送更智能、更相关的信息。
你将负责
- 领导和支持日常IT运营，确保分布式环境中员工获得可靠且高质量的体验
- 管理和发展小型IT团队，提供指导、优先级排序以及必要的实际支持
- 与跨职能团队（工程、人事、法律、财务）合作，支持入职、工具、权限和安全需求
- 推动IT流程和系统的改进，包括身份管理、设备管理以及SaaS工具
- 在内部利益相关者的合作下，支持和维护合规性和安全实践（例如SOC 2、ISO 27001）
- 识别低效环节并实施可扩展的解决方案，以提高速度、一致性和用户体验
- 协助建立和维护清晰的运作节奏（例如SLA、工单流程、文档），以推动责任和透明度
我们寻找的人选
- 7年以上IT经验，包括在团队环境中领导或指导他人的经验
- 具备球员兼教练的心态——能够在执行中保持亲力亲为的同时进行领导
- 有在高增长或初创环境工作的经验，其中流程正在不断演变和适应
查看英文原文
Hi, my name is Bill, VP of Operations, and I am seeking a hands-on and strategic Senior Manager of Information Technology to lead and scale our internal technology operations. Reporting to me, this role is responsible for overseeing IT infrastructure, managing internal systems, and ensuring a secure, reliable, and efficient tech environment for our globally distributed team. The ideal candidate will not only lead but also be comfortable rolling up their sleeves to work directly alongside their team—a capable IT Manager and IT Support Specialist—solving problems and optimizing performance.
This is a player-coach role — you’ll lead a small but high-impact team (IT Manager and IT Support Specialist) while staying close to the work. You’ll partner closely with stakeholders across the business to improve reliability, security, and employee experience, while helping build more scalable and efficient IT operations over time.
About Customer.io
Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
What You’ll Do
- Lead and support day-to-day IT operations, ensuring a reliable and high-quality experience for employees across a distributed environment
- Manage and develop a small IT team, providing guidance, prioritization, and hands-on support where needed
- Partner with cross-functional teams (Engineering, People, Legal, Finance) to support onboarding, tooling, access, and security needs
- Drive improvements in IT processes and systems, including identity management, device management, and SaaS tooling
- Support and maintain compliance and security practices (e.g., SOC 2, ISO 27001) in partnership with internal stakeholders
- Identify inefficiencies and implement scalable solutions to improve speed, consistency, and user experience
- Help establish and maintain clear operating rhythms (e.g., SLAs, ticketing workflows, documentation) to drive accountability and visibility
What We’re Looking For
- 7+ years of experience in IT, including experience leading or mentoring others in a team environment
- Strong player-coach mindset — comfortable leading while staying hands-on in execution
- Experience working in high-growth or startup environments, where processes are evolving and adaptability is key
- Solid understanding of modern IT systems and tooling (e.g., IDP, MDM, EDR, VPN, DLP) and SaaS-based environments
- Experience supporting or partnering on compliance and security frameworks (e.g., SOC 2, ISO 27001)
- Strong operational instincts — able to prioritize effectively, manage competing demands, and drive work forward
- Clear, proactive communicator who can work effectively across teams in a remote, asynchronous environment
Compensation & Benefits
We believe in transparency. The salary for this role is $158,000 - $180,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Zone 1: $189,000 - $216,000 USD
Zone 2: $173,000 - $198,000 USD
Zone 3: $158,000 - $180,000 USD
We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.
See full benefits here →
Our Process
No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
- 30-minute call with Recruiter
- 45-minute video call with Hiring Manager
- 3 x 30-minute video call with Cross-Functional Partners
- 45-minute Case & Case Review Call with Team
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.
Join us!
Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.