高级业务解决方案顾问
Senior Business Solutions Consultant
公司：
Highmark Inc.职位描述：
职位概述
该职位结合人员、流程和技术能力，支持大规模、复杂的客户项目；与各类利益相关者（如产品、销售、临床、供应商和/或IT团队）以及外部客户和实体协作，配置解决方案并为客户创造价值；在所支持的健康计划/客户的业务解决方案和战略能力的解决方案、实施和执行中担任主题专家和值得信赖的顾问；参与解决方案实践和客户领域；并与项目团队和领导层紧密合作，定义战略和战术方向。通过面向客户的咨询和交付服务，为HM Health Solutions和健康计划产品提供支持，为客户创造价值。职责包括但不限于：负责交付成果文档，领导工作流，与关键客户利益相关者互动，建立并分享机构知识，并培养初级专业人员。
核心职责
- 参与交付和执行复杂、大规模、多年期（高成本、高复杂性和/或高风险）客户企业转型项目：通过直接观察和/或询问收集所需数据，并将数据综合为有意义的观察结果；分析、识别并解决信息集中的问题（问题可能是业务或系统问题），基于分析从信息集中得出结论，提出假设并向团队提出建议；制定客户特定的需求、标准操作程序、功能角色与职责、流程图和用户指南。
- 建立、分享并维护在专业领域和客户环境中的专业知识，定期与产品、销售、临床、供应商和/或IT团队进行交流，以实现客户承诺和业务目标。
- 参与运营准备、组织变更管理、解决方案能力、包装、估算、规划和交付管理，以实现新和/或现有健康计划/客户的客户价值和成果。
- 设计并负责交付成果文档，以实现客户价值并满足合同义务。
- 领导项目工作流，确保按时达成里程碑，并高质量地交付并在约定预算内完成。
- 提供指导、辅导和职业发展支持。
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Company :
Highmark Inc.Job Description :
JOB SUMMARY
This job leverages combined people, process, and technology competencies to support large-scale, complex customer engagements; collaborates with various stakeholders (such as Product, Sales, Clinical, Provider and/or IT teams) and external customers and entities to configure solutions and deliver value to customers; acts as subject matter expert and trusted advisor in solutioning, implementation, and/or executing of various business solutions and strategic capabilities for the supported Health Plans/customers; solutioning practice and customer spaces; and works closely with engagement and leadership team to define strategic and tactical direction. The incumbent delivers value to customers through client-facing advisory and delivery service in support of the HM Health Solutions and Health Plan product offerings and capabilities. Accountabilities include, but are not limited to, owning deliverable artifacts, leading workstreams, engaging key customer stakeholders, building and sharing institutional knowledge, and developing junior professionals.
ESSENTIAL RESPONSIBILITIES
- Contribute to the delivery and execution of complex, large scale, multi-year (high cost, high complexity and/or high risk) client enterprise transformation programs: gather required data through direct observation and/or inquiry and synthesizing data into meaningful observation; analyze, identify and problem solve from information sets (issues could be business or systems issues) draw conclusions from information sets based on analysis, create hypotheses and present recommendations to team; develop client specific requirements, standard operating procedures, functional roles & responsibilities, process flow and user guides.
- Build, share, and maintain expertise in both practice area and client environment, regularly interface with Product, Sales, Clinical, Provider and/or IT Teams to deliver on customer commitments and business objectives.
- Contribute to operational readiness, organizational change management, solution capability, packaging, and estimating, planning and delivery management for customer value and outcomes for new and/or exiting Health Plans / customers.
- Design and own deliverable artifacts to deliver client value and meet contractual obligations.
- Lead engagement workstreams to meet milestones on time, and to deliver with high quality and within agreed to budgets.
- Provide coaching, mentorship, and professional development for junior resources.
- Other duties as assigned or requested.
EDUCATION
Required
· Bachelor's Degree in Information Technology, Management Information Science, Health Administration, or closely related field
Substitutions
· None
Preferred
· Master's Degree Business Administration, Management Information Science, Health Administration, or related field
EXPERIENCE
Required
· 5 years of Consulting and/or Industry experience
Preferred
- 3 years in the Healthcare/Insurance Industry
- 3 years in Technology Platform Delivery
- 3 years in Program/Project Management
- Experience engaging, influencing, and advising senior executive leaders
- Experience working in complex matrixed environments
LICENSES AND CERTIFICATIONS
Required
· None
Preferred (any of the following)
- Project Management Professional (PMP)
- Information Technology Infrastructure Library (ITIL)
- Lean Six Sigma Green Belt or Black Belt
SKILLS
- Customer focus, results orientation, strategic thinking, change advocate, continuous improvement, talent development
- Excellent written and spoken communications skills
- Strong leadership and interpersonal skills
- Ability to work independently and manage multiple task assignments
- Proficient in the use of MS Word, Excel, and PowerPoint
- Proven ability to build and sustain internal and customer relationships
- Ability to mentor, consult, and provide guidance to others to fulfill customer obligations and drive results
Language (Other than English):
None
Travel Requirement:
0% - 25%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type
Office-based
Teaches / trains others regularly
Occasionally
Travel regularly from the office to various work sites or from site-to-site
Rarely
Works primarily out-of-the office selling products/services (sales employees)
Never
Physical work site required
Yes
Lifting: up to 10 pounds
Constantly
Lifting: 10 to 25 pounds
Occasionally
Lifting: 25 to 50 pounds
Rarely
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Pay Range Minimum:
$94,200.00Pay Range Maximum:
$151,000.00Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
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