产品评估研究经理
Product Evaluation Research Manager
公司：
Highmark Health
职位描述：
职位概述
该职位是产品绩效评估（PPM）团队的一部分，属于更大的产品与健康体验（PHE）组织。产品评估研究经理与产品经理、业务领导和分析团队合作，定义、衡量并传达所负责产品组合中产品的成功情况。该职位负责建立产品绩效框架，确定关键绩效指标，监控结果，并生成可操作的见解，以指导产品策略、优先级和投资决策。通过结合业务背景、分析专业知识和利益相关者参与，该职位有助于确保产品提供可衡量的价值，支持组织目标，并随时间持续改进绩效。
核心职责
- 领导制定全面的测量与评估计划（MEP），涵盖所有关键绩效指标，并阐述数据收集与分析计划以及针对其负责工作组合中每个解决方案的见解与分析报告时间表。与团队成员或其他企业合作伙伴共同评估临床创新解决方案，并与关键矩阵式企业或合作伙伴利益相关者建立对解决方案测量方法的共识。
- 在解决方案整个生命周期中，与全公司范围的利益相关者进行管理，包括识别和对齐解决方案的业务目标、关键指标、目标、数据收集时间表、分析和见解时间表及MEP中的交付成果。广泛的利益相关者管理包括产品负责人、供应商和行业合作伙伴、临床人员、分析合作伙伴、市场、财务、面向客户的团队以及其他医疗系统合作伙伴。
- 在解决方案设计阶段与内部产品负责人合作，确保适当的数据显示方法到位，并且数据源可用于发布后的测量与评估。包括在供应商合同、企业数据运营和存储、通过企业临床项目收集数据等方面的咨询。
- 与企业分析团队合作，规划、实施和维护“Living Health”解决方案仪表盘，包含适当的解决方案绩效数据。根据时间和质量要求管理仪表盘的交付，包括需求收集、与利益相关者进行Beta测试等。
查看英文原文
Company :
Highmark HealthJob Description :
JOB SUMMARY
This role is part of the Product Performance Measurement (PPM) team within the larger Product and Health Experience (PHE) organization. The Product Evaluation Research Manager partners with Product Managers, business leaders, and analytic teams to define, measure, and communicate the success of products across an assigned portfolio. The role is accountable for establishing product performance frameworks, identifying key performance indicators, monitoring outcomes, and generating actionable insights that inform product strategy, prioritization, and investment decisions. By combining business context, analytical expertise, and stakeholder engagement, this role helps ensure products deliver measurable value, support organizational objectives, and continuously improve performance over time.
ESSENTIAL RESPONSIBILITIES
- Lead the development of a comprehensive Measurement & Evaluation Plan (MEP), which captures all key performance metrics and articulates a plan for data collection & analysis as well as the schedule for insights & analysis reporting for each of the solutions within their assigned portfolio of work. Consult with team members or other enterprise partners in the evaluation of clinically innovative solutions and build buy-in for solution measurement approach with key matrixed Enterprise or partner stakeholders.
- Manage stakeholders enterprise wide throughout the lifecycle of a solution as it relates to identifying and aligning on solution business objectives, key metrics, targets, data collection timelines, analysis and insights timelines and deliverables within the MEP. Broad stakeholder management including product owners, vendor and industry partners, clinicians, analytic partners marketing, finance, client facing teams, other health system partners.
- Consult with internal product owners during the solution design phase to ensure that the appropriate data collection methods are in place and that data sources will be available for post-launch measurement & evaluation purposes. Includes consulting on vendor contracting, enterprise data operations and storage, collection of data via enterprise clinical programs, etc.
- Partner with Enterprise Analytics teams to plan, implement, and maintain the Living Health solution dashboards with the appropriate solution performance data. Manage the delivery of the dashboards according to time and quality, including requirement gathering, beta testing with key stakeholders and publishing results to a broad audience. Lead regular discussion and interpretation of monthly dashboard results. Ongoing maintenance and enhancement of key analyses.
- Collaborate with Enterprise Analytics partners to prepare and present deep dive Insights and Analysis Reports on the solutions within their portfolio. Develop solution performance insights with internal product owners to inform solution enhancements and drive strategic decision making. Drive milestone-based outcome reporting through coordination with the matrixed analytic team and lead the creation and finalization of each deliverable while extracting insights from ongoing and completed studies to develop the adoption and engagement strategy for the solution into the health system.
- Actively advance dissemination of insights and study outcomes including preparation and review of data and reports for internal and external presentations, executive audiences, as well as manuscripts (co-authorship) for publication.
- Build and maintain a portfolio of solution Measurement & Evaluation plans, key performance indicator dashboards, other analyses and insights.
- Other duties as assigned or requested.
EXPERIENCE
Required
- 5 years work experience, with some exposure to innovation or healthcare related fields, OR
- 3 years work experience post graduate degree, with some exposure to innovation or healthcare related fields
Preferred
- 3 years in payer environment or hospital system environment
- Experience measuring the performance and adoption of digital products, capabilities, customer journeys, or operational processes.
- Experience working with data products, and enterprise data assets to support performance measurement and insight generation.
- Experience establishing measurement frameworks, success metrics, or outcome-based reporting for products, programs, or strategic initiatives.
- Experience supporting portfolio management, strategic planning, or business performance reviews within a complex organization.
- Experience influencing product, operational, or investment decisions through data-driven analysis and recommendations.
SKILLS
- Measurement and evaluation research plan development and key performance metrics (study design, research)
- Demonstrated stakeholder management and influence, and teamwork skills
- Project Management
- Strong quantitative and analytic skills for the coordination of analytics deliverables
- Creation of insights reporting and information sharing (communication and writing- executive presentation skills)
- Commitment to self development and the development of others
EDUCATION
Required
· Bachelors degree in general science, life/health related science degree or related disciplines or relevant experience and/or education as determined by the company in lieu of bachelor's degree.
Preferred
- Masters degree in general science, life/health related science degree or related disciplines
- Doctorate degree in general science, life/health related science degree or related disciplines
LICENSES or CERTIFICATIONS
Required
· None
Preferred
· None
Language (Other than English):
None
Travel Requirement:
Less than 25%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type
Office- or Remote-based
Teaches / trains others
Occasionally
Travel from the office to various work sites or from site-to-site
Rarely
Works primarily out-of-the office selling products/services (sales employees)
Never
Physical work site required
No
Lifting: up to 10 pounds
Constantly
Lifting: 10 to 25 pounds
Occasionally
Lifting: 25 to 50 pounds
Rarely
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Pay Range Minimum:
$79,300.00Pay Range Maximum:
$127,100.00Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
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