商务发展经理（澳大利亚）
Manager, Business Development (Australia)
CRIO 是临床研究 eSource 解决方案的领先提供商。我们的平台简化了临床数据收集和管理，确保方案合规性并减少错误。通过消除纸质文件并自动化工作流程，我们帮助临床试验机构和发起方节省时间和成本，提高数据质量并增强患者安全。我们以数字优先、站点为中心的方法支持虚拟、混合和传统研究结构，使临床试验更加高效和有效。
CRIO 由一位临床试验机构所有者于 2015 年创立，旨在改善自己的业务。如今，CRIO 已成为站点 eSource 领域的行业领导者，正在快速扩展，为发起方和 CRO 提供服务。CRIO 的产品已在超过 3,500 家机构的 8,000 多个方案中使用，覆盖 30 多个国家。事实上，我们站点社区的实力推动了我们的增长，这也是为什么我们如此重视实际的临床研究经验。
**关于该职位**
- 随着我们持续增长，我们正在寻找一名敬业的客户经理加入我们的团队，帮助我们在澳大利亚和东南亚地区扩大影响力。该职位将在我们的商业组织中发挥关键作用，是与一家充满活力、蓬勃发展的公司一起发展职业生涯的绝佳机会。
**你将负责**
- 通过电话、电子邮件、社交媒体消息、AI 和其他可用媒介，识别和评估潜在线索，包括外向和内向获取。
- 远程进行并执行功能演示，必要时也可现场进行。
- 管理销售管道，包括线索评估、定价、合同谈判、预测和成交机会（成功或失败）。
- 达到或超越每月和每季度在功能演示、新机会创建和新客户合同授予方面的目标。
**你将如何开展工作：**
- 成为相关领域的专家，了解我们的产品、我们服务对客户业务的影响，以及能帮助客户在业务上取得成功的见解。
- 与潜在客户、关键客户和利益相关者建立并维护关系，包括临床研究机构和学术机构。
- 使用 CRM 软件跟踪和管理销售活动，并记录客户互动。
- 及时了解行业趋势、市场状况和竞争对手的产品，以有效地推广我们的产品和服务。
- 通过培训、研讨会和自学，持续提升销售技能和产品知识。
查看英文原文
CRIO is a leading provider of eSource solutions for clinical research. Our platform streamlines clinical data collection and management, ensuring protocol compliance and reducing errors. By eliminating paper binders and automating workflows, we help clinical trial sites and sponsors save time and money, improve data quality, and enhance patient safety. Our digital-first, site-centric approach supports virtual, hybrid, and traditional study structures, making clinical trials more efficient and effective.
Founded in 2015 by a clinical trial site owner seeking to improve his own business, today CRIO is the industry leader in site eSource with a fast-growing presence serving sponsors and CROs. CRIO is in use on 8,000+ protocols at more than 3,500 sites in >30 countries. In fact, the strength of our site community drives our growth, which is why we place so much value on hands-on clinical research experience.
**About the role**
- As we continue to grow, we are seeking a dedicated Account Executive to join our team and help us expand our reach and impact in Australia and southeast Asia. This position will play a key role in our commercial organization and represents a fantastic opportunity for a career in sales with a dynamic, thriving company.
**What you'll do**
- Identify and qualify potential leads, outbound and inbound, by phone, email, social media messaging, AI, and other media as they are made available.
- Facilitate and perform capabilities demonstrations remotely, and as needed, in person.
- Manage a sales pipeline, including qualification, pricing, contract negotiation, forecasting, and closing opportunities, won and lost.
- Meet or exceed monthly and quarterly targets for capabilities demonstrations, opportunities created, and new client contracts awarded.
**How you will do it:**
- Become a Subject Matter Expert, understanding our products, the impact of our service on our customers’ business, and insights that will make our customers more successful in their business.
- Develop and maintain relationships with prospects, key clients, and stakeholders, including clinical research sites and academic institutions.
- Utilize CRM software to track and manage sales activities and document customer interactions.
- Stay up to date with industry trends, market conditions, and competitors’ offerings to effectively position our products and services.
- Continuously develop sales skills and product knowledge through training, workshops, and self-learning to enhance sales performance.
- Collaborate with cross-functional teams, including marketing, product management, and engineering, to ensure that customer needs are met or exceeded.
- Develop and execute sales strategies and plans to drive customer satisfaction.
**Qualifications:**
- Has a proven track record of success, is concerned with meeting goals, and thrives in a target-driven sales environment.
- Works with diligence and is resilient when obstacles present themselves.
- Eager to learn and improve. Expects personal performance and team performance to be nothing short of the best.
- Exceptional interpersonal skills: able to build rapport and establish trust.
- High integrity: Does the right thing, treats everyone with respect, willing to admit fault and voice disagreement.
- Excellent verbal and written communication skills, with the ability to articulate complex concepts in a clear and concise manner.
- Proficient in using CRM software and other sales tools to manage leads, track activities, and analyze sales data.
- Strong organizational and time management skills to effectively prioritize tasks and meet deadlines.
- Willing to travel occasionally for client meetings or industry events, as needed.
- Desire to pursue a career in sales.
- At least 4 years of experience in business development, with a track record of driving revenue growth in a fast-paced, high-growth environment.
- Preferred: A bachelor’s degree in business, marketing, or a related field.
- Preferred: Previous experience as a clinical research site coordinator or a highly similar position.
**Location & Travel:**
This position is fully remote. You can work anywhere in Australia with the requirement of being available based on AEST or ACST time zone. You will need to be available for a weekly CRIO team call at 6AM AEST.
This position will require light travel. There would be the possibility of traveling to a few trade shows per year.
**Perks and Benefits**
We offer a competitive benefits package that includes both statutory entitlements and additional perks designed to support your health and wellbeing.
Statutory Benefits
- Superannuation Guarantee (employer pension contributions)
- Access to Medicare (Australia's public health system)
- Workers' compensation coverage
- Age Pension eligibility (subject to government criteria)
Additional Benefits
- Private health insurance
- Life insurance
- Travel insurance
- Mental health support
- Fertility support
Time Off
- 20 days annual leave, 10 days paid sick leave per year
- Up to 12 months parental leave
- 7 public holidays
- Your leave year runs from your start date to your 12-month anniversary
**Equal Employment Opportunity**
CRIO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made based on qualifications, merit, and business need without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected under applicable Australian anti-discrimination law, including the Fair Work Act 2009, the Age Discrimination Act 2004, the Disability Discrimination Act 1992, the Racial Discrimination Act 1975, and the Sex Discrimination Act 1984.
**Disability Accommodation Statement**
We are committed to providing reasonable accommodations to individuals with disabilities in the application and interview process. If you require accommodation to participate in the application process, please contact Human Resources to request assistance.
Salary Range: $70,000 --- $85,000 USD + generous commission plan