赞助运营总监
Director of Sponsor Operations
CRIO 是临床研究 eSource 解决方案的领先提供商。我们的平台简化了临床数据收集和管理，确保方案合规性并减少错误。通过消除纸质文件夹并自动化工作流程，我们帮助临床试验站点和申办方节省时间和成本，提高数据质量并增强患者安全。我们以数字优先、站点为中心的方法支持虚拟、混合和传统研究结构，使临床试验更加高效和有效。
CRIO 由一位临床试验站点所有者于 2015 年创立，旨在改善自己的业务，如今 CRIO 已成为站点 eSource 领域的行业领导者，正在快速扩展，为申办方和 CRO 提供服务。CRIO 在 30 个国家的 2500 多个站点的 6000 多个方案中使用。事实上，我们站点社区的实力推动了我们的增长，这也是为什么我们如此重视实际的临床研究经验。
## **职位概述**
高级赞助商运营总监是一个高级领导职位，负责监督 CRIO 在 Central eSource 设计、实施和运营执行方面的企业赞助商交付模式。该职位确保所有赞助商合作的一致性、质量和可扩展性，推动 CRIO 技术、交付团队与客户目标之间的对齐。
向高级赞助商运营总监汇报，这位领导者将管理一个多层次的组织，包括企业赞助商项目经理、赞助商项目经理、企业研究运营主管、企业研究主管以及 Central eSource 设计团队主管。该总监将定义并执行赞助商运营的战略愿景，在实际交付监督与运营卓越和创新之间取得平衡。
#### **主要职责**
##### **战略领导与监督**
- 领导 CRIO 赞助商运营职能的整体战略和执行，监督所有企业及战略赞助商项目的交付。
- 建立并执行运营标准，确保所有赞助商项目符合 CRIO 的质量、效率和合规性期望。
- 将组织目标转化为可衡量的结果，定义赞助商交付绩效、客户满意度和可扩展性的 KPI 和成功指标。
- 与高管团队合作，确保赞助商运营与公司增长、产品路线图和市场定位保持一致。
##### **项目与组合管理**
- 监督多个项目和组合的管理，确保资源合理分配并满足关键里程碑。
- 管理赞助商项目的生命周期，从启动到交付，确保按时、按预算完成。
- 协调跨职能团队，包括技术、运营、销售和支持部门，以实现最佳协作和成果。
- 评估和优化现有流程，推动持续改进和创新，提升整体运营效率。
查看英文原文
CRIO is a leading provider of eSource solutions for clinical research. Our platform streamlines clinical data collection and management, ensuring protocol compliance and reducing errors. By eliminating paper binders and automating workflows, we help clinical trial sites and sponsors save time and money, improve data quality, and enhance patient safety. Our digital-first, site-centric approach supports virtual, hybrid, and traditional study structures, making clinical trials more efficient and effective.
Founded in 2015 by a clinical trial site owner seeking to improve his own business, today CRIO is the industry leader in site eSource with a fast-growing presence serving sponsors and CROs. CRIO is in use on 6000+ protocols at more than 2500 sites in 30 countries. In fact, the strength of our site community drives our growth which is why we place so much value on hands-on clinical research experience.
## **Position Summary**
The Director of Sponsor Operations is a senior leadership role responsible for overseeing CRIO’s enterprise sponsor delivery model across Central eSource design, implementation, and operational execution. This position ensures consistency, quality, and scalability across all sponsor engagements, driving alignment between CRIO’s technology, delivery teams, and client objectives.
Reporting to the Sr. Director of Sponsor Operations, this leader manages a multi-layered organization that includes Enterprise Sponsor Program Managers, Sponsor Project Managers, Enterprise Study Operations Leads, Lead Enterprise Study Managers, and Central eSource design Team Leads. The Director will define and execute the strategic vision for sponsor operations, balancing hands-on delivery oversight with operational excellence and innovation
#### **Key Responsibilities**
##### **Strategic Leadership and Oversight**
- Lead the overall strategy and execution of CRIO’s Sponsor Operations function, overseeing delivery across all enterprise and strategic sponsor programs.
- Establish and enforce operational standards, ensuring all sponsor projects adhere to CRIO’s quality, efficiency, and compliance expectations.
- Translate organizational goals into measurable outcomes, defining KPIs and success metrics for sponsor delivery performance, client satisfaction, and scalability.
- Partner with executive leadership to align sponsor operations with company growth, product roadmap, and market positioning.
##### **Program and Portfolio Management**
- Oversee multiple enterprise sponsor portfolios, ensuring programs are delivered on time, within scope, and with high quality.
- Supervise and mentor Sponsor Program Managers in managing end-to-end delivery, risk mitigation, and escalation management.
- Ensure consistent study execution by aligning Central eSource design, Implementation, and Site Enablement, and Sponsor Project Manager teams under shared delivery frameworks.
- Drive continuous improvement through standardized documentation, operational playbooks, and cross-functional reporting systems.
##### **Operational Excellence and Process Optimization**
- Develop scalable delivery models, workflow frameworks, and SOPs that enhance consistency across sponsor engagements.
- Identify process bottlenecks and lead strategic initiatives to optimize handoffs between functional areas (Product, Engineering, CX, and Data).
- Champion automation and tooling initiatives that improve visibility, accountability, and client transparency.
- Manage and optimize resource allocation across study operations functions to meet demand and delivery targets.
##### **Cross-Functional and Client Partnership**
- Serve as the senior escalation point for enterprise sponsor relationships, driving resolution and ensuring a best-in-class client experience.
- Collaborate with Product and Engineering to translate enterprise feedback into roadmap priorities and platform enhancements.
- Partner with the Data and Analytics teams to define sponsor reporting standards and provide visibility into key operational metrics.
- Represent Sponsor Operations in strategic client meetings, governance sessions, and executive reviews.
##### **Team Development and Leadership**
- Lead, mentor, and develop a high-performing Sponsor Operations team focused on collaboration, accountability, and growth.
- Create clear competency frameworks and progression paths for Sponsor Operations roles (PMs, Operations Leads, Study Managers, and Team Leads).
- Foster a culture of continuous improvement, empowering teams to innovate and refine delivery approaches.
- Partner with HR and Learning teams to build onboarding, training, and certification programs for sponsor delivery excellence.
## **Qualifications**
### **Required**
- 5-7+ years of experience in clinical research technology, data management, sponsor operations, or clinical trial systems
- Strong background in clinical data management, including:
- CDISC standards (CDASH, USDM, SDTM, etc.)
- Data mapping and transformation
- Data validation and quality processes
- Proven experience managing enterprise sponsor or CRO relationships across multiple studies or programs
- Deep understanding of clinical trial workflows, site operations, and regulatory requirements
- Experience working with eSource, EDC, CTMS, or related clinical platforms
- Demonstrated ability to lead complex, data intensive, cross functional programs
- Exceptional communication and executive presence
### **Preferred**
- Exposure with Central eSource concept models or similar sponsor site integrated workflows
- Familiarity with HL7 FHIR, API based integrations, or structured data exchange models
- Experience overseeing data migration or large scale data transformation initiatives
- Background in CRO, sponsor organization, or clinical technology vendor environment
- Prior experience scaling teams in a high growth environment
**Benefits & Perks:**
- Work from anywhere
- Unlimited PTO
- 401k company match
- Healthcare
- Dental
- Vision (Company Paid 100%)
- Life insurance
- Professional development
- Work From Home Expense Reimbursement
**Equal Employment Opportunity:**
CRIO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made based on qualifications, merit, and business need without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other basis protected by federal, state, or local law.
**Disability Accommodation Statement:**
We are committed to providing reasonable accommodations to individuals with disabilities in the application and interview process. If you require accommodation to participate in the application process, please contact Human Resources to request assistance.
Salary Range: $150,000 --- $170,000