实施经理（双语）
Implementation Manager (bilingual)
CRIO 是临床研究 eSource 解决方案的领先提供商。我们的平台简化了临床数据收集和管理，确保方案合规性并减少错误。通过消除纸质文件并自动化工作流程，我们帮助临床试验站点和申办方节省时间和成本，提高数据质量，并增强患者安全。我们以数字优先、站点为中心的方法支持虚拟、混合和传统研究结构，使临床试验更加高效和有效。
CRIO 由一位临床试验站点所有者于 2015 年创立，旨在改善自己的业务。如今，CRIO 是站点 eSource 领域的行业领导者，拥有快速发展的业务，为申办方和 CRO 提供服务。CRIO 在 28 个国家的 2000 多个站点的 6000 多个方案中使用。事实上，我们站点社区的力量推动了我们的增长，这也是我们如此重视实际临床研究经验的原因。
随着我们持续增长，我们正在寻找一名敬业的商务发展代表加入我们的团队，帮助我们扩大影响力。该职位将在我们的商业组织中发挥关键作用，是与充满活力和蓬勃发展的公司一起在销售领域发展的绝佳机会。
作为实施经理，你将隶属于 CRIO 的客户体验部门。你将是新客户的首要联系人，在销售后提供上手项目概述，与客户层面的关键利益相关者安排定期通话/培训，并与其他 CRIO 团队/部门协作，帮助扩展和优化团队能力。
**职责：**
- 管理新签约 CRIO 客户的上手流程
- 评估产品/功能使用情况，并通过结构化的上手流程协调参与
- 与跨职能团队合作，通过实施优化和迭代客户体验的所有方面，同时关注销售过程中发现的痛点/使用场景
- 安排、主持并执行完整的上手项目，并进行“实时”（远程）培训
- 通过内部资源、支持参与观察以及自主获取行业知识来学习、观察并扩展产品知识体系。
**任职要求：**
- 本科/学士学位优先
- 1 - 3 年在实施或专业服务岗位（有软件技术经验）或其他临床研究经验
- _优秀_的写作、人际沟通、组织协调能力
查看英文原文
CRIO is a leading provider of eSource solutions for clinical research. Our platform streamlines clinical data collection and management, ensuring protocol compliance and reducing errors. By eliminating paper binders and automating workflows, we help clinical trial sites and sponsors save time and money, improve data quality, and enhance patient safety. Our digital-first, site-centric approach supports virtual, hybrid, and traditional study structures, making clinical trials more efficient and effective.
Founded in 2015 by a clinical trial site owner seeking to improve his own business, today CRIO is the industry leader in site eSource with a fast-growing presence serving sponsors and CROs. CRIO is in use on 6000+ protocols at more than 2000 sites in 28 countries. In fact, the strength of our site community drives our growth which is why we place so much value on hands-on clinical research experience.
As we continue to grow, we are seeking a dedicated Business Development Representative to join our team and help us expand our reach and impact. This position will play a key role in our commercial organization and represents a fantastic opportunity for a career in sales with a dynamic and thriving company.
As an Implementation Manager you’ll be working under the umbrella of the Customer Experience Department at CRIO. You’ll be the first point of contact for our newest clients post-sale and provide an overview of the onboarding project, set up recurring calls/trainings with critical stakeholders at the client level, and collaborate with other CRIO teams/departments to help expand and optimize the capacity of the team.
**RESPONSIBILITIES:**
- Manage onboarding process for newly-signed CRIO clients
- Evaluate product / feature use, and coordinate engagement through structured onboarding process
- Collaborate with cross-functional teams to optimize and iterate all aspects of the customer experience through implementation while focusing on pain points/use cases discovered in the sales process
- Schedule, host, and execute full onboarding projects and run ‘live’ (remote) trainings
- Learn, shadow, and expand product knowledge set through internal resources, Support engagement shadowing, and self-acquisition of industry knowledge.
**QUALIFICATIONS:**
- BA/BS degree preferred
- 1 - 3 years experience in an implementation, professional services role (with software tech experience), or other clinical research experience
- _Excellent_ writing, interpersonal, organizational and time management skills
- Strong PC/Mac skills including proficiency with Office Suite/G Suite tools
- Ability to work independently yet support team responsibilities and goals
- High integrity and positive can-do attitude
- Familiarity with Live Chat, Slack and project management tools (JIRA/Confluence)
- Experience with Looker a plus
- Prior work experience in, healthcare, SAAS, clinical research or academia
- Bilingual (English/Spanish) language skills strongly preferred
Join us at CRIO and be part of a dynamic team dedicated to revolutionizing the clinical research industry. Apply today to embark on a rewarding career journey!
_At CRIO, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law._
_Salary Range - $70,000 --- $78,000_