客户账户经理（远程）
Client Account Manager (Remote)
M3是一家日本公司，在为医疗行业提供突破性和创新性的技术和研究解决方案方面处于全球领先地位。M3集团在美国、亚洲和欧洲运营，通过其医生网站（包括mdlinx.com、m3.com、research.m3.com、Doctors.net.uk、medigate.net和medlive.cn）在全球拥有超过580万名医生会员。M3 Inc.是在东京证券交易所上市的公司（jp:2413，日经225指数），在包括美国、英国、日本、韩国和中国在内的主要市场设有子公司，并在2020年位列福布斯全球2000强榜单。M3集团为医疗和生命科学行业提供服务，除了市场调研外，这些服务还包括医学教育、合规药品推广、临床开发、职位招聘和诊所预约服务。M3在日本、英国、法国、德国、巴西、瑞典、中国、美国和韩国以及印度设有办公室。
由于持续增长，我们正在招聘一名客户经理加入PracticeMatch，这是一家M3公司。
关于业务部门：
PracticeMatch是为内部医生招聘专业人士提供执业医生和住院医师/研究员数据和服务的行业领导者，并提供一系列服务，旨在为医疗机构提供明确的竞争招聘优势。
随着医生招聘行业的不断发展，PracticeMatch持续创新，推出新的医生来源解决方案，并利用PracticeMatch数据库的力量增强来源解决方案。凭借内部专家团队、电话营销、电子邮件营销和直接营销，PracticeMatch提供业界无与伦比的医疗资源解决方案和客户服务。
· 主动识别、追求并完成现有客户基础中的追加销售和交叉销售机会，以推动客户增长并达成季度收入目标。
· 负责完整的续约流程，协商合同条款和定价，以达成或超越预算的续约目标。
· 领导新客户的入职流程，并制定长期的客户增长计划，将产品使用情况与客户目标和扩展潜力相匹配。
· 快速有效地解决客户问题，利用每次互动加强关系并发现更多的需求。
· 通过定期的咨询式沟通建立和维护牢固的客户关系——了解客户的目标和挑战，并将PracticeMatch定位为值得信赖的合作伙伴。
查看英文原文
About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.
Due to our continued growth, we are hiring for a Client Account Manager to join PracticeMatch, an M3 company.
About the Business Unit:
PracticeMatch is the industry leader in providing practicing physician and resident/fellow data and services to in-house physician staffing professionals and offers a continuum of services designed to provide a clear competitive hiring advantage to health organizations.
As the physician recruiting industry evolves, PracticeMatch continues to innovate with new solutions for physician sourcing, developing sourcing solutions enhanced with the power of PracticeMatch databases. With an in-house staff of experts, telemarketing, email marketing, and direct marketing, PracticeMatch offers healthcare sourcing solutions and customer service unsurpassed in the industry.
- Proactively identify, pursue, and close upsell and cross-sell opportunities within the existing client base to drive account growth and meet quarterly revenue targets.
- Own the full renewal cycle, negotiating contract terms and pricing to meet or exceed budgeted renewal targets.
- Lead new client onboarding and build long-term account growth plans that map product usage to client goals and expansion potential.
- Resolve client problems quickly and effectively, using every interaction to strengthen the relationship and uncover additional needs.
- Build and maintain strong client relationships through regular, consultative contact — understanding client goals and challenges and positioning PracticeMatch as a trusted partner.
- Promote broader adoption of PracticeMatch's product suite to increase client ROI, strengthen renewal likelihood, and surface new upsell opportunities.
- Maintain contracts and ensure billing accuracy.
- Document client communications in the proprietary database and collaborate with management to address existing and anticipated concerns.
- Maintain accurate CRM data and pipeline/forecast records for all assigned accounts to support sales reporting and territory planning.
- Travel to client locations, physician shows, and provider shows to build relationships and identify growth opportunities, as needed.
- Exhibit a professional, consultative sales presence with clients — remaining patient, courteous, personable, and quick-thinking under pressure.
- Bachelor's degree (BA or BS) from a four-year college or university and at least 3 years of Account Management (with sales) experience, or an Associate's degree with at least 5 years of Account Management experience.
- 3+ years of experience in account management, sales, or customer success in a business-to-business (B2B) environment, with a demonstrated track record of meeting growth, upsell, or retention targets.
- Physician recruitment experience preferred but not required.
- Proficiency with Microsoft Office Suite (including Excel and Word) and CRM/pipeline management tools.
- Proven track record of meeting or exceeding sales, renewal, or upsell targets in a quota-carrying or goal-driven role, with strong negotiation skills for contract renewals and pricing discussions.
- Self-motivated, assertive, and competitive, with the ability to achieve individual and team goals with minimal oversight.
- Ability to build credibility and trust quickly, balancing client advocacy with a results-oriented, revenue-focused mindset.
- Experience using AI tools a plus (Claude, Copilot, etc.)
Benefits:
A career opportunity with M3USA offers competitive wages, and benefits such as:
· Health and Dental
· Life, Accident and Disability Insurance
· Prescription Plan
· Flexible Spending Account
· 401k Plan and Match
· Paid Holidays and Vacation
· Sick Days and Personal Day
*M3 reserves the right to change this job description to meet the business needs of the organization
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