企业销售主管 - 战略，零售
Enterprise Sales Director - Strategic, Retail
关于公司
Sierra 是面向客户的人工智能代理领先平台，与全球众多知名品牌合作，包括 The GAP、Rocket Mortgage、SoFi、Sutter Health 和 SoftBank，以改变他们服务客户和增长业务的方式。我们是一家主要以线下办公为主的公司，总部位于旧金山，并在北美、欧洲和亚洲不断扩大办公室。
我们有一套核心价值观，这些价值观指导我们的行动并定义了我们的文化：信任、客户至上、工匠精神、高强度工作以及在过程中对家庭的承诺。这些价值观是我们工作的基础，我们致力于在所有工作中坚持这些价值观。
我们的联合创始人是 Bret Taylor https://www.linkedin.com/in/brettaylor/ 和 Clay Bavor https://www.linkedin.com/in/claybavor/。Bret 目前担任 OpenAI 董事会主席。此前，他曾担任 Salesforce 的联合首席执行官（他创立的公司 Quip 被 Salesforce 收购），以及 Facebook 的首席技术官。Bret 也曾是谷歌最早的产品经理之一，并是 Google 地图的共同创作者。在创立 Sierra 之前，Clay 在谷歌工作了 18 年，最近领导了谷歌实验室。此前，他启动并领导了谷歌的 AR/VR 项目 Project Starline 和 Google Lens。在此之前，Clay 还领导了 Google Workspace 的产品和设计团队。
关于零售团队
- Sierra 正与越来越多的零售商合作，涵盖服装和美妆、食品杂货和大卖场、家居和汽车、消费者服务、市场平台以及消费科技领域。我们的代理每天帮助数百万购物者和会员：追踪和退货订单，找到合适的产品，预订服务，并以每个品牌自己的声音解决各种问题。
- 零售也是人工智能代理超越支持功能、创造收入的地方。从产品发现和个性化推荐到购物车恢复、挽回客户活动，以及将未解答的门店电话转化为到店访问和销售的店内支持，我们的团队正在重新定义代理能为品牌营收带来的价值——而不仅仅是成本节约。
- 加入我们，改变世界上最受喜爱的消费者品牌与客户的互动方式——并帮助打造让每个人购物更个人化、更轻松、更愉快的技术。
你将负责
- 设计 Sierra 最复杂的交易：领导我们最大的多业务单元、多地区机会，设计复杂的交易结构，并精准而坚定地管理风险。
- 作为客户团队的一部分运作：担任
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ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
ABOUT THE RETAIL TEAM
- Sierra is partnering with a large and growing number of retailers - spanning apparel and beauty, grocery and big-box, home and auto, consumer services, marketplaces, and consumer technology. Our agents help millions of shoppers and members every day: tracking and returning orders, finding the right product, booking services, and resolving issues in each brand’s own voice.
- Retail is also where AI agents go beyond support to generate revenue. From product discovery and personalized recommendations to cart recovery, win-back campaigns, and in-store support that turns unanswered store calls into visits and sales, our team is redefining what an agent can do for a brand’s top line - not just its cost line.
- Join us to transform how the world’s most-loved consumer brands engage their customers - and help build technology that makes shopping more personal, effortless, and delightful for everyone.
WHAT YOU'LL DO
- Architect Sierra's most complex deals: Lead our largest multi-BU, multi-geo opportunities, designing sophisticated deal structures and managing risk with precision and conviction.
- Operate as part of the customer's team: Hold trusted relationships across the customer C-suite and working teams.
- Engage at the founder level: Be trusted to regularly engage and manage Sierra's co-founders in front of customers, pitching with co-founder-like conviction and expertise.
- Bring precision to everything: Operate with exacting craft in messaging, positioning, and timing across every interaction.
- Shape strategy: Influence how Sierra approaches its most important accounts and set the standard for the broader sales org.
- Operate as an AI-native seller: Leverage AI tools across the full sales cycle- account research, personalized outreach, call summarization, pipeline forecasting, and deal execution- to automate low-value tasks and reinvest that time into high-value customer relationships, while continuously adopting and experimenting with new tools to work faster and smarter than traditional methods allow.
WHAT YOU'LL BRING
- 10-12+ years of enterprise/strategic sales experience, owning the largest and most complex accounts.
- Demonstrated success closing multi-million-dollar, multi-stakeholder deals spanning business units and geographies.
- Experience managing a $1M+ quota and running end-to-end complex 6- and 7-figure ACV deals.
- Deep, sustained C-suite relationships and the gravitas to be treated as a peer by executive buyers.
- Mastery of complex deal structuring, risk navigation, and pricing.
- Exceptional executive communication and a reputation for precision and trust.
EVEN BETTER...
- Deep familiarity with the AI landscape and the ability to speak credibly to technical and business stakeholders alike.
- Experience operating alongside founders/executives in front of strategic customers.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.