业务与实施分析师
Business and Implementation Analyst
#### 公司简介
Experian 是一家全球性的数据和技术公司，为世界各地的个人和企业创造机会。我们涉足多种市场，包括金融服务、医疗保健、汽车、农业、保险等。Experian 投资于人才和先进的新技术，以释放数据的潜力。我们在 32 个国家拥有 25,200 名员工。
我们的独特之处在于重视你的价值。Experian 的以人为本、包容性和目标驱动的文化获得了众多奖项的认可，包括 2025 年世界最佳工作场所™（财富全球前 25 强）以及在 26 个国家获得的“最佳雇主™”称号等。请关注 Experian 在社交媒体上的动态或浏览我们的职业网站，了解原因。Experian 还自豪地成为平等就业机会和积极行动的雇主。
#### 职位描述
中级生产系统分析师（数据分析师 II）将负责生产流程的支持与操作，处理工单，监控环境，验证处理过程，并执行操作程序。你将自主进行事件分析和解决、根本原因识别及改进措施的实施，为服务的稳定性和质量做出贡献。
你还将通过 Jira、Microsoft Teams 和电子邮件与内部和外部客户进行沟通，确保请求的正确跟踪和所采用解决方案的有效传达。
需要具备 Linux、Shell 脚本、MySQL、ITIL 和变更管理方面的经验，以及根本原因分析和质量管理的知识。该部门拥有 ISO 9001 认证，具有标准化流程和定期审计，要求严格执行流程并致力于持续改进。
我们寻找一位具有分析能力、主动性和协作精神的专业人士，具备良好的沟通技巧和结果导向，能够作为技术参考并为团队的运营卓越做出贡献。
#### 任职资格
- 良好的沟通能力（口语和书面）
- 熟悉通过命令行使用 Linux 操作系统
- 了解 SQL 语言的基础知识
- 主动性和积极性
- 紧迫感
- 批判性思维和信息解读能力，用于工单分类
#### 额外信息
Serasa Experian 远远超出你的想象。以创造更美好未来为宗旨，通过扩展
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#### Company Description
Experian is a global data and technology company that powers opportunities for people and businesses around the world. We operate in diverse markets, such as financial services, healthcare, automotive, agribusiness, insurance, among others. Experian invests in people and new advanced technologies to unlock the power of data. We have an incredible team of 25,200 employees in 32 countries.
Our uniqueness is valuing yours. Experian's people-centric, inclusive, and purpose-driven culture is recognized by numerous awards—including World’s Best Workplaces™ 2025 (Fortune's Top 25 global) and Great Place To Work™ in 26 countries, among others. Check out Experian Life on social media or explore our careers site to understand why. Experian is also proud to be an equal opportunity employer and an affirmative action employer.
#### Job Description
The Mid-level Production Systems Analyst (Data Analyst II) will be responsible for the support and operation of production processes, handling tickets, monitoring environments, verifying processing, and executing operational procedures. You will act autonomously in the analysis and resolution of incidents, root cause identification, and implementation of improvements, contributing to the stability and quality of services.
You will also be responsible for interacting with internal and external clients via Jira, Microsoft Teams, and email, ensuring proper tracking of requests and effective communication of the solutions adopted.
Experience with Linux, Shell Script, MySQL, ITIL, and change management is expected, as well as knowledge of root cause analysis and quality management. The department holds ISO 9001 certification, with standardized processes and periodic audits, requiring rigor in the execution of procedures and a commitment to continuous improvement.
We are looking for an analytical, proactive, and collaborative professional with good communication skills and a focus on results, capable of acting as a technical reference and contributing to the team's operational excellence.
#### Qualifications
- Good communication (spoken and written)
- Intermediate knowledge of using Linux OS via command prompt
- Basic knowledge of SQL language
- Initiative and proactivity
- Sense of urgency
- Critical thinking and interpretation of messages for ticket categorization
#### Additional Information
Serasa Experian is much more than you imagine. With the purpose of creating a better future by expanding opportunities for people and businesses, in Brazil we are more than 4,000 people working in diverse teams and specialties. Here, every skill and diversity complements each other and you can work on what you love most. We are committed to building an inclusive culture and an environment where people can balance their careers with their personal commitments and interests, prioritizing well-being.
We are dedicated to being one of the best and most innovative companies to work for in the country, enabling incredible experiences and careers for our people. Our strong people-first approach is recognized externally through various market certifications: we have been awarded by Great Place To Work™ in 24 countries and by the international Top Employers certification, in addition to being recognized as one of the best companies for young professionals and having a 4.6 rating on Glassdoor. Each recognition indicates that we are on the right path, providing an increasingly better work environment for our talent.
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