全球薪酬专员
Global Payroll Specialist
关于Melita
Melita是一家人力资源、福利和薪酬外包公司，为美国及海外的中小型企业客户提供服务并建立长期关系。我们30多年前成立时秉持一个简单理念：通过创新、服务和支撑客户的HR、员工福利和薪酬需求，帮助客户取得成功。作为一家以结果为导向的组织，我们对承诺负责，并庆祝客户的成功。我们秉持一套共享价值观，驱动我们所做的每一件事，我们以高诚信度的方式与客户和合作伙伴建立关系。
职位概述
全球薪酬专员是Melita不断壮大的薪酬服务团队中的关键角色，随着我们薪酬服务从美国扩展到全球，您将负责我们国际客户的端到端薪酬流程，主要使用ADP和Rippling薪酬技术（随着业务增长，也可能使用其他平台），并对自己设定100%无错误、按时支付薪酬的标准。
同样重要的是，您将帮助建立Melita的全球薪酬能力。当我们的客户进入新国家时，您将学习每个国家的法定、税务和处理要求，并协助建立内部流程，使我们能够在客户运营的任何地方提供完整的薪酬解决方案。这个职位适合热爱薪酬工作的人，具备强大的批判性思维和解决问题的能力，并真正享受学习新系统、规则和地理区域。
汇报关系与范围
- 汇报对象：全球薪酬服务经理
- 工作地点：远程办公
- 当前范围：覆盖多个国家的国际薪酬客户，目前加拿大和英国占大多数，随着客户群的增长，将扩展到更多国家
- 关键合作伙伴：客户薪酬和HR联系人，以及Melita的薪酬、税务和客户服务团队
核心职责：
国际薪酬执行
- 使用ADP和Rippling薪酬技术，为所负责的国际客户执行和管理整个薪酬流程，目标是实现100%无错误的薪酬支付。
- 在每个发薪周期中准确且及时地处理新员工入职、变更、离职和非周期性事项，遵守每个国家的法定规则和截止日期。
- 在发布前核对和验证每期薪酬，并根据每个司法管辖区的要求协调资金、申报和报告。
客户合作
- 直接与客户进行合作
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About Melita
Melita is an HR, Benefits, and Payroll outsourcing company, serving and building lasting relationships with small and mid-sized employers in the U.S. and abroad. We were founded over 30 years ago on a simple principle: to help our clients succeed by innovating, serving, and supporting their Human Resources, Employee Benefits, and Payroll needs. As a results-driven organization, we hold ourselves accountable for our promises and we celebrate the successes of our clients. We live by a set of shared values that drive everything we do, and we are known for our high-integrity approach to building relationships with our clients and partners.
Position Summary
The Global Payroll Specialist is a key role on Melita's growing Payroll Services team as we expand our payroll services beyond the U.S. You will own the end-to-end payroll process for our international clients, using primarily ADP and Rippling payroll technologies (with additional platforms possible as we grow), and hold yourself to a standard of 100% error-free, on-time payrolls.
Just as important, you will help build Melita's global payroll capability. As our clients grow into new countries, you will learn each country's statutory, tax, and processing requirements and help stand up the internal processes that let us deliver a complete payroll solution wherever our clients operate. This role suits someone who loves payroll, brings strong critical-thinking and problem-solving skills, and genuinely enjoys learning new systems, rules, and geographies.
Reporting and Scope
- Reports to: Global Payroll Services Manager
- Location: Remote
- Current scope: International payroll clients across multiple countries, with Canada and the United Kingdom currently making up the majority, expanding to additional countries as our client base grows
- Key partners: Client payroll and HR contacts, and Melita's Payroll, Tax, and Client Service teams
Core Responsibilities:
International Payroll Execution
- Execute and manage the entire payroll process for your assigned international clients using ADP and Rippling payroll technologies, with the goal of 100% error-free payrolls.
- Process new hires, changes, terminations, and off-cycle items accurately and on time for every pay cycle, respecting each country's statutory rules and deadlines.
- Reconcile and validate each payroll before release, and coordinate funding, filings, and reporting as required in each jurisdiction.
Client Partnership
- Work directly with client contacts to collect required data, resolve issues, process changes, and obtain the approvals needed for timely processing of each payroll.
- Earn each client's trust and confidence by executing every detail expertly and on time, so they can focus on their business knowing Melita is on the job.
- Communicate proactively and professionally, and keep clean, well-documented records of every payroll and issue.
Global Expansion and New-Country Build-Out
- Help establish payroll-processing capability in new countries as needed to support key clients: learn the country's statutory, tax, and processing requirements, define and implement the internal payroll process, and partner with the client to launch a complete payroll solution.
Systems and Continuous Improvement
- Become an advanced user of ADP and Rippling payroll platforms (and any additional platforms we adopt) as well as Melita's custom Salesforce CRM.
- Document repeatable processes and contribute to the standards and tools that let the Payroll Services team scale internationally.
Qualifications:
Required Qualifications
- Hands-on payroll experience in US, Canada and the UK; experience in other international jurisdictions is a plus.
- Experience with ADP Workforce Now payroll technology.
- Strong critical-thinking, problem-solving, and attention to detail, with comfort managing payroll for multiple clients under deadline pressure.
- A genuine enthusiasm for payroll and for learning new systems, rules, and geographies.
- Excellent communication skills and a high-integrity, client-first approach.
Preferred Qualifications
- A college degree and/or a professional payroll designation (for example the Canadian PCP or CPM, the UK CIPP, or the US CPP).
- Experience standing up or building out a payroll process in a new country.
- Familiarity with a CRM (Salesforce) and modern, technology-enabled payroll workflows.
What Success Looks Like
- Your clients' payrolls run error-free and on time, every cycle, in every country you support.
- Clients rely on you as their payroll expert and trust your proactive, professional communication.
- When a client expands into a new country, Melita is ready, because you helped build the