实施专员
Implementation Specialist
关于Melita
Melita集团在过去30多年里，一直帮助中小型企业解决人力资源、员工福利和薪酬的复杂问题。我们结合深厚的行业经验与现代技术平台，提供外包服务，让客户能够专注于业务增长，而我们将处理员工队伍的运营基础。我们是一个以结果为导向、诚信度高的组织，对承诺负责，客户往往与我们合作多年，甚至数十年，因为我们把客户的成功当作自己的成功。随着公司规模的扩大，我们正在大力投资于技术、自动化和人工智能，以提升人力资源外包合作伙伴所能提供的服务水平。
职位机会
每个新客户关系都从实施开始，而这一体验的质量将决定客户后续的留存率、扩展可能性以及推荐意愿。Implementation Specialist是一个需要亲力亲为的角色，支持将复杂的HR、福利和薪酬客户上线到我们的平台上。你将亲自进行配置、数据迁移和测试，而不仅仅是远程管理这些工作。
向实施负责人汇报，你将全程支持客户上线，并作为连接各环节的纽带，确保销售的内容就是交付的内容。这个职位适合曾在一个PEO、HRO或HRIS技术供应商中实施过外包薪酬和人力资源服务的人，他们希望亲身参与工作，为成果做出贡献，并在我们扩张过程中帮助塑造我们的实施方式。
汇报关系与职责范围
- 向谁汇报：实施负责人（Molly Taylor）
- 部门与团队：客户成功部，实施团队
- 工作地点：远程（美国）
- 关键合作伙伴：销售、客户成功、服务交付、内部技术团队、产品和财务部门，以及HRIS和福利承保商合作伙伴
核心职责：
客户实施（亲力亲为）
- 支持并协助执行跨人力资源管理、薪酬、福利和休假服务的新客户上线，从启动到顺利交接给持续服务团队。
- 直接为关键成果做贡献：上线时间、上线时的客户满意度，以及顺利过渡到服务交付团队。
- 协助建立和维护实施项目计划，支持里程碑进度，帮助保持所有工作流按时进行。
平台配置、数据迁移与集成（亲力亲为）
- 配置客户的HRIS系统并完成必要的设置。
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About Melita
For more than 30 years, Melita Group has helped small and mid-sized employers solve the complexity of HR, Employee Benefits, and Payroll. We combine deep expertise with a modern technology platform to deliver outsourced services that let our clients focus on growing their businesses while we handle the operational backbone of their workforce. We are a results-driven, high-integrity organization that holds itself accountable to its promises, and our clients stay with us for years, often decades, because we treat their success as our own. As we scale, we are investing heavily in technology, automation, and AI to raise the bar on what an HR outsourcing partner can deliver.
The Opportunity
Every new client relationship begins with implementation, and the quality of that experience sets the trajectory for retention, expansion, and reference-ability for years to come. The Implementation Specialist is a hands-on role that supports bringing complex HR, benefits, and payroll clients live on our platform. You will do the configuration, data migration, and testing yourself, not just manage it from a distance.
Reporting to the Head of Implementations, you will support onboardings end to end and be the connective tissue that ensures what was sold is what gets delivered. This role is ideal for someone who has implemented outsourced Payroll and HR services at a PEO, an HRO, or an HRIS technology vendor, and who wants to do the work, contribute to the outcome, and help shape how we implement as we scale.
Reporting and Scope
- Reports to: Head of Implementations (Molly Taylor)
- Department and team: Client Success, Implementation Team
- Location: Remote (U.S.)
- Key partners: Sales, Client Success, Service Delivery, the internal Technology team, Product, and Finance, along with HRIS and benefits carrier partners
Core Responsibilities:
Client Implementations (hands-on)
- Support and help execute new client onboardings across HR administration, payroll, benefits, and leave of absence services, from kickoff to a clean handoff to the ongoing service teams.
- Contribute directly to the outcomes that matter: time to live, client satisfaction at go-live, and a smooth transition to Service Delivery.
- Help build and maintain the implementation project plan, support progress against milestones, and help keep every workstream on schedule.
Platform Configuration, Data Migration, and Integrations (hands-on)
- Configure the client's HRIS and complete the build yourself on platforms including ADP Workforce Now, Paylocity, and Rippling, and in our Salesforce environment.
- Run data migrations and validate the results: employee data, payroll history, benefit plans and deductions, and PTO balances.
- Stand up the data interfaces that keep everything in sync, including benefits carrier EDI feeds and GL file feeds, partnering with our internal Technology team where deeper build is required.
Cross-Functional Partnership
- Work hand-in-hand with Sales, Client Success, Service Delivery, Product, and Finance to align on client expectations, scope, pricing assumptions, and post-implementation transitions.
- Be the connective tissue that ensures what was sold is what gets delivered.
AI, Automation, and Continuous Improvement
- Identify and champion opportunities to apply AI, automation, and modern tooling to implementation workflows. This is a priority investment area for Melita.
- Document and improve implementation workflows so each onboarding is faster and cleaner than the last.
What We Are Looking For
- Very strong, hands-on experience supporting and implementing outsourced Payroll and HR services, ideally gained at a PEO, an HRO, or an HRIS technology vendor that installs a full HRIS together with outsourced services.
- Hands-on HRIS implementation experience on one or more major platforms (ADP Workforce Now, Paylocity, or Rippling), including configuration and data migration.
- Hands-on payroll processing experience, multi-state processing, tax setup, and mid-year conversions with YTD balancing
- A proven track record running end-to-end implementations and managing a project plan across multiple workstreams and deadlines.
- A natural problem-solver who thrives on complexity and drives clarity, and a systems thinker who bridges workflows across teams.
- Excellent communication skills and a high-integrity, client-first approach.
Qualifications:
Preferred Qualifications
- Experience implementing benefits administration and leave of absence services, not only payroll and HR.
- Familiarity with benefits carrier EDI feeds, GL file feeds, and integrations across HRIS, payroll, and benefits systems.
- Experience with Salesforce and with AI-enabled or automation-heavy implementation workflows.
- A project management credential (for example PMP or CAPM) is a plus but not required.
- A payroll professional credential (for example FPC or CPP) is a plus but not required.