客户成功经理
Customer Success Manager
Lifted 是首个无地域、无合同类型限制的临时用工管理解决方案，为企业提供统一的方式，以获取、签约、管理并支付全球任何地方的临时人才。目前，临时用工通过碎片化的系统和供应商进行，导致效率低下、合规风险以及可见性不足。我们致力于改变这一现状。通过将技术和全球服务整合为一个无缝的解决方案，我们帮助企业更快地招聘、更有信心地运营，并实时掌握所有外部人才的情况。
**一个解决方案**。**全球适用。合规。无缝衔接**。了解更多请访问 [go-lifted.com](http://go-lifted.com) 并关注我们的 [LinkedIn](https://www.linkedin.com/company/go-lifted/posts/?feedView=all)。
我们正在寻找一位充满活力的 Enterprise **客户成功经理**，与客户合作，帮助他们通过 Lifted 平台实现人才和用工目标。该职位适合一位有战略思维、在客户成功、留存和企业环境中的采用率提升方面有成功经验的人。
**您的职责：**
- 与客户合作，通过推动招聘经理的使用并确保他们看到 Lifted 产品带来的价值，实现其人才/用工和业务目标
- 提供关于用工人才获取/管理、集成（SSO、HRIS 等）、Lifted 产品配置、Lifted 人才网络以及符合客户工作流程的最佳实践的专业咨询和培训
- 制定并执行客户成功计划，明确客户如何最大化 Lifted 产品的价值（确保客户健康）
- 主动建立信任关系并保持与招聘经理的持续互动，推动 Lifted 产品的更多采用（现有用户的扩展）；包括与相关利益方进行每周、每月和季度回顾会议
- 内部负责现有支出的留存和流失缓解，包括内部预测，并与销售团队合作推动扩展/增长策略
- 积极参与完整的产品反馈循环，向研发团队提供以客户为中心的产品反馈，并向客户传达产品路线图和愿景
- 与跨职能团队紧密合作，如销售、专业服务、人才服务、支持、市场、产品、工程、实施、解决方案架构师、用户体验研究
- 运用良好的判断力，以客户为中心
查看英文原文
Lifted is the first talent, country, and contract-agnostic contingent workforce management solution, giving enterprises a unified way to source, contract, manage, and pay any type of contingent talent, anywhere in the world. Today, contingent work runs through fragmented systems and providers, creating inefficiency, compliance risks, and limited visibility. We’re here to change that. By combining technology and global services into one seamless solution, we help enterprises hire faster, operate with confidence, and gain live visibility across all external talent.
**One solution**. **Global. Compliant. Seamless**. Learn more at [go-lifted.com](http://go-lifted.com) and follow us on [LinkedIn](https://www.linkedin.com/company/go-lifted/posts/?feedView=all).
We’re seeking a dynamic Enterprise **Customer Success Manager** to partner with customers and help them achieve their Talent and Workforce goals using the Lifted platform. This role is ideal for a strategic thinker with a proven track record in customer success, retention, and driving adoption in enterprise environments.
**Your Responsibilities:**
- Partner with our customers to achieve their Talent / Workforce and Business goals, by driving adoption with Hiring Managers and ensuring they see value with the Lifted offerings
- Provide expert consultation and training on Workforce talent sourcing/management, integrations (SSO, HRIS, etc), Lifted product configurations, Lifted Talent network, and best practices within the context of customer-appropriate workflows
- Build and execute on Customer Success Plans outlining customer approach to maximizing value of the Lifted offerings (ensure Healthy customers)
- Proactively build trusted relationships and maintain continuous engagement with Hiring Managers to drive increased adoption of Lifted offerings (expansion with existing users); including weekly, monthly and QBR meetings with appropriate stakeholders
- Internally, own retention and churn mitigation of existing spend, including an internal Forecast, and partner with Sales on the expansion/growth motion
- Actively participate in full Product feedback loop - provide thoughtful customer-driven product feedback to R&D teams, and represent Product roadmap and vision to the customer
- Work closely with cross-functional partners like Sales, Professional Services, Talent Services, Support, Marketing, Product, Engineering, Implementation, Solution Architects, User Research
- Exercise sound judgment, customer-centricity, and bias for action in resolving issues through effective and collaborative problem-solving, appropriate escalations, etc
**What it takes to catch our eye:**
- 3-5+ years of experience in Customer Success, Account Management, or Sales with direct responsibility for retention targets; experience with large Enterprise customers
- Experience with consumption-based business models, and HR tech, Talent Acquisition, Staffing, VMS/MSP industries a plus
- Proven track record of meeting or exceeding retention goals and business KPIs, commercial orientation and business acumen
- Demonstrated history of building enduring customer relationships with key stakeholders
- Strong consultative skills, including effective discovery, and creative problem solving
- Excellent communication skills, experience leading client meetings, QBRs, product trainings
- Comfort with data-driven storytelling and leveraging data to provide effective recommendations
- Strong project management and time management skills - can stay organized and manage multiple projects simultaneously
- Effective collaboration with cross-functional teams in a matrix environment
- Strong sense of ownership, bias for action, and resilience - you are scrappy, will roll up your sleeves and can make things happen
- Some travel to visit key customer stakeholders in person
**Lift Your Career. Shape the Future of Work.**
_Our Mission: Unify contingent work. Elevate how it gets done._ This isn’t just a promise to clients, it’s how we work at Lifted. Every feature we build, every client interaction we have, and every team decision we make is a chance to reduce fragmentation and set a new standard for efficiency, quality, and impact. We’re not just building technology, we’re building the new standard for how enterprise companies engage talent.
**This is the right place for you if** you are motivated by ambitious goals, ready to do what it takes to win, boldly curious in asking questions and exploring better ways forward, and dedicated to following through on your commitments. You’ll thrive here if you raise the bar for yourself and others, collaborate across teams, and help others succeed so we can achieve our shared mission.
**This may not be the right place for you if** you’re uncomfortable with constructive feedback, prefer rigid structure, shy away from high expectations and accountability, or find it difficult to adapt in a fast-paced, startup-like environment.
We operate with the agility of a startup and the impact of a global enterprise. Our values — trust, innovation, curiosity, excellence, and ownership — guide how we work and fuel the culture we’re building together. And while our mission is big, growth here is both company-wide and personal, creating opportunities to learn fast, take ownership, and build a career that helps shape the future of work.
We’re proud to offer benefits that go beyond the basics, including comprehensive medical coverage for you and your family, unlimited PTO, a 401(k) plan with matching, and 12 weeks of paid parental leave.
Lifted is an Equal Opportunity Employer committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other legally protected characteristics under federal, state, or local law.
Please note that a criminal background check may be required once a conditional job offer is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances.
_The estimated base compensation pay range for this role is displayed below._
Salary Range
$84,000—$119,000 USD
_This position is also eligible for sales incentive compensation, and when combined with the base compensation, the estimated On-Target Earnings (OTE) for this position amount._
OTE
$105,000—$148,750 USD
Please note that a criminal background check may be required once a conditional job offer is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances. The Company is committed to conducting an individualized assessment and giving all individuals a fair opportunity to provide relevant information or context before making any final employment decision.