双语西班牙语客户支持专员
Bilingual Spanish Customer Support Specialist
#### 公司简介
Experian 是一家全球数据和技术公司，为世界各地的人们和企业创造机会。我们帮助重新定义贷款实践，发现并防止欺诈，简化医疗保健，创建营销解决方案，并深入了解汽车市场，所有这些都通过我们独特的数据、分析和软件组合实现。我们还帮助数百万人实现财务目标，帮他们节省时间和金钱。
我们在多个市场运营，包括金融服务、医疗保健、汽车、农业业务、保险等多个行业领域。
我们投资于人才和新技术，以释放数据的潜力。作为伦敦证券交易所上市的富时100指数公司（EXPN），我们在32个国家拥有22,500名员工。我们的公司总部位于爱尔兰都柏林。了解更多请访问 experianplc.com。
#### 职位描述
Experian 客户关怀部门的宗旨是通过提供一流的客户服务和技术支持来协助我们不断增长的客户群体。我们利用数据的力量，在人生的重要时刻——从买房或买车，到送孩子上大学，再到企业快速增长——为客户、企业和社会创造机会。你热衷于提供卓越的客户服务，能够解读消费者的书面或口头投诉或争议。**客户关怀专员将向客户关怀主管汇报工作，并在德克萨斯州艾伦市远程办公。**
**你将：**
- 接听来电，协助处理与信用相关的会员服务、产品和方案；并倡导解决方案，帮助消费者提高信用度。
- 帮助消费者理解信用局流程，并教育他们采取适当的步骤进行更正。
- 接收客户的求助请求；识别所需支持，并自行处理或转交至相应职能部门。
- 处理升级的客户问题。
#### 资格要求
- **你必须是美国居民，且居住在德克萨斯州艾伦市 701 Experian Parkway 办公室所在地 45 至 60 分钟车程范围内。**
- 你具备英语/西班牙语双语能力
- 你有解读和回应客户请求的经验，并能站在客户的角度思考。
- 高中毕业或同等学历。
- 至少一年的客户服务经验。
- 你能够熟练使用电脑完成操作。
- 能够快速响应客户需求
查看英文原文
#### Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
#### Job Description
Experian Customer Care organization's purpose is to support our ever-growing population of customers by providing top-notch customer service and technical support assistance. We unlock the power of data to help create opportunities for consumers, businesses, and society during life's big moments – from buying a home or car, to sending a child to college, to growing a business exponentially. You are passionate about providing excellent customer service, can interpret consumers' written or verbal grievances or disputes. **The Customer Care Specialists will report to a Customer Care Supervisor and work remotely in Allen, TX.**
**You will:**
- Take In-Bound calls to assist with credit-related memberships, services, and product offerings; and advocate for solutions to help consumers improve their creditworthiness.
- Help consumers understand credit bureau processes and educate them on appropriate steps to request corrections.
- Receive customer requests for assistance; identify support needed, and either help or forward requests to the appropriate functional area.
- Handle escalated customer issues.
#### Qualifications
- **You must be a US resident living within 45-60 minutes of our 701 Experian Parkway Allen, TX office location.**
- You are bilingual English/Spanish
- You have experience interpreting and responding to customer requests and can put yourself in the mind of the customer.
- High School Diploma or GED.
- At least one year of customer service experience.
- You are comfortable using a computer to perform operations.
- Can pass a criminal background check, employment verification, education verification, credit check and a drug screen.
#### Additional Information
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward and recognition, volunteering... the list goes on. Experian's people first approach is award-winning. It has received numerous accolades. These include World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024, to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
**Benefits/Perks:**
- Core benefits including full medical, dental, vision, and matching 401K
- Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
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