销售与客户体验赋能伙伴
Sales & CX Enablement Partner
### 关于Osano
Osano是一家创新的B型公司，其核心理念是：隐私是一项基本权利。从创立之初，我们一直致力于帮助现代企业快速创新、保持竞争力，并通过尊重数据隐私和遵守同意指南来赢得客户的信任。我们的产品帮助组织在不断变化的监管和技术环境中自信地运营。
### 关于该职位
作为GTM赋能专员，你将为我们的销售团队提供他们有效销售并更快达成目标所需的知识、内容、工具和培训。你将负责新员工的入职培训交付，构建并维护销售和客户体验的剧本和内容库，并与产品营销团队合作以确保信息的一致性和时效性。这是一个需要亲力亲为、跨职能协作的角色，适合那些喜欢将复杂的产品转化为清晰、销售-ready的赋能内容的人。同时，你通过销售人员的准备程度和上手时间来衡量成功。
### 职责
销售
- 提供入职和持续培训 - 运行有吸引力的入职和技能工作坊（线上和线下），让新客户经理尽快达到配额并高效工作。
- 构建销售剧本 - 开发并推出剧本、战斗卡、通话脚本和销售指南，提升各细分市场和销售方式中的销售表现。
- 制作销售内容 - 产出成功案例、案例研究、产品资料、演示文稿、角色扮演和互动练习，这些内容是销售代表实际使用的。
- 识别技能差距 - 与销售代表和销售领导建立关系，发现赋能需求，然后根据这些需求定制内容和培训。
- 测量和迭代 - 通过参与者反馈和绩效指标跟踪内容使用情况和培训效果，并持续改进交付方式。
- 指导和支持 - 提供持续的指导以强化学习，并帮助在销售、客户体验和营销部门中推动强大的学习文化。
客户体验
- 支持完整的客户旅程 - 为客户体验团队提供产品知识、流程指南和续约、扩展及常见客户问题的对话脚本。
- 构建共享且一致的内容 - 创建同时服务于销售和客户体验的内容，确保从初次接触至续约的信息一致。
- 与客户体验领导合作 - 识别客户相关团队的技能差距，并加强赋能
查看英文原文
### About Osano
Osano is an innovative B-Corporation built around a simple belief: privacy is a fundamental right. Since day one, we’ve been focused on giving modern enterprises the ability to innovate quickly, stay competitive, and earn customer trust by respecting data privacy and complying with consent guidelines. Our products help organizations operate confidently in a rapidly evolving regulatory and technological landscape.
### About the Role
As a GTM Enablement Specialist, you’ll equip our revenues teams with the knowledge, content, tools, and training they need to sell effectively and hit their number faster. You’ll own the delivery of onboarding for new hires, build and maintain our sales and customer experience playbooks and content library, and partner with Product Marketing to keep messaging consistent and current. This is a hands-on, cross-functional role for someone who loves turning complex products into clear, sales-ready enablement. And who measures success by seller readiness and ramp time.
### Responsibilities
Sales
- Deliver onboarding and ongoing training - run engaging onboarding and skills-workshop sessions (virtual and in-person) that get new account executives quota-ready and productive as quickly as possible.
- Build the sales playbook - develop and roll out playbooks, battle cards, call scripts, and sales guides that improve seller performance across segments and sales motions.
- Create sales content - produce success stories, case studies, product collateral, presentations, role-plays, and interactive exercises that reps actually use.
- Identify skills gaps - build relationships with reps and sales leaders to surface enablement needs, then tailor content and training to close those gaps.
- Measure and iterate - track content adoption and training effectiveness through participant feedback and performance metrics, and continuously improve delivery.
- Coach and support - provide ongoing coaching to reinforce learning, and help drive a strong learning culture across the sales, CX, and marketing orgs.
Customer Experience
- Support the full customer journey - equip CX with product knowledge, process guides, and talk tracks for renewals, expansions, and common customer questions.
- Build shared, consistent content - create enablement materials that serve both sales and CX, keeping messaging aligned from first touch through renewal.
- Partner with CX leaders - identify skills gaps across customer-facing teams and reinforce learning through coaching and refresher training.
Content Management
- Own the content repository - manage the sales enablement content library, keep it current and easy to find, and train the team on how to use it.
- Keep messaging aligned - partner with Product Marketing and Product to ensure reps always have up-to-date product information and consistent positioning.
### About You
- 2–4 years of experience in sales enablement, sales, sales support, or marketing at a SaaS company.
- Exceptional written and verbal communication skills, with the ability to make complex concepts simple.
- A passion for teaching and a solid grasp of adult learning principles; comfortable facilitating engaging sessions both virtually and in person.
- Proven ability to create sales-ready content - playbooks, presentations, guides, and training materials.
- Strong organizational skills and attention to detail, with the ability to manage multiple initiatives at once.
- Ability to work cross-functionally with sales, marketing, product, and leadership.
- A proactive, adaptable mindset. You are comfortable navigating ambiguity and shifting priorities in a fast-paced environment.
- Creative, strategic problem-solving skills.
- Familiarity with learning management systems (LMS), e-learning tools, and sales enablement platforms.
### Why Us
- A well-defined career path that’s not just “climbing the ladder” - learn different competencies, skills, and concepts as you progress and get recognized for it.
- Supportive leadership and peers - from sales engineering and product marketing to sales development and demand generation - you’re never in this alone.
- You’ll be stepping into a space that’s on fire – the privacy and regulatory landscape is only growing with a ton of opportunity in front of us.
- You’ll become a privacy expert, including the opportunity to receive your Certified Information Privacy credential.
- You’ll be representing a product that makes prospects say, “This is so awesome” when you demo it.
### Benefits
- Competitive compensation + ownership interest for early stake in our success!
- Unlimited paid time off with a requirement to take at least two weeks off per year.
- We're continuously a Best Place for Working Parents and offer paid parental leave for all new parents + believe that family, however you define it, comes first.
- Osano sponsors individual premiums for base plans at 100% and dependent premiums at 50% for Medical, Dental, and Vision Insurance via Aetna.
- A fully, permanently remote company so you can work from anywhere in the U.S.
- Receive a Macbook + $600 to craft your home workspace
- Annual company trip designed to foster connection, creativity, and having fun together!
- Mental health benefits with free memberships to mindfulness + talk therapy services
#### **A Bit More About Osano**
Osano is a leading data privacy platform that helps organizations quickly and confidently comply with laws like GDPR, CCPA, and other global privacy regulations. From consent management to vendor risk monitoring, Osano makes complex privacy tasks refreshingly simple, so companies can focus on what they do best, while we handle the rest.
We’re backed by top-tier investors including Baird Capital, Jump Capital, and LiveOak, and we’re scaling fast with a multi-year runway and ambitious growth plans. We’ve also been recognized as a Great Place to Work for four years running, with 97% of employees saying Osano is a great place to work.
As we grow, we're looking for individuals who lean into modern technologies and smarter systems to drive efficiency, clarity, and speed; both in our product and in how we operate. If you're excited by the idea of helping build a high-growth, privacy-first company that embraces thoughtful automation, emerging tech, and intentional collaboration, we’d love to hear from you.
_Osano is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, genetic information, disability, veteran status, or any other characteristic protected by applicable law._