运营客户经理
Operations Account Manager
GR8_TECH 为运营商打造 B2B 游戏平台，助力他们在行业中领先。
我们提供全周期、高影响力的科技解决方案，可扩展性强——从无缝集成和专业咨询到长期的运营支持。我们的平台服务数百万活跃玩家，推动真实业务增长。说白了：这就是冠军级的游戏平台。
我们在全球多个地点和时区拥有 1000+ 名 GR8 人才，我们不只是交付技术——我们帮助运营商在品牌、市场和地域上打造成功故事。
我们的雄心驱动我们前进，而我们的员工让这一切成为现实。
如果你是一个精神上的挑战者，行动上的冠军——加入我们吧。
为什么这个职位存在：
这个职位的存在是为了确保你所负责的客户组合在运营稳定性和性能方面保持一致。你将通过作为主要运营负责人，协调内部技术团队，确保合同承诺得到持续履行，从而帮助我们提升客户留存率和账户增长。
你将推动的工作内容：
客户关系与运营责任
- 负责特定游戏客户组合的运营成功和日常沟通。
- 作为运营问题的主要升级点，推动快速解决和事件后沟通。
- 与关键客户利益相关者建立信任，确保长期留存和账户健康。
跨职能协作与绩效
- 协调内部交付团队，包括支付、客户支持、联盟和开发团队，以满足客户需求。
- 跟踪客户 SLA，监控关键绩效指标，并定期交付运营绩效报告。
- 记录运营流程，跟踪产品功能请求，并为所有利益相关者保持状态可见性。
流程改进与商业管理
- 发现客户生命周期中的摩擦点，并提出具体的自动化或流程改进方案。
- 向客户介绍新平台功能、升级和产品能力，同时收集结构化的产品反馈。
- 管理合同续签，跟踪合规要求，并确保按照约定的合同条款进行交付。
什么样的你适合这个职位：
- 2-3 年的客户管理或项目交付经验，其中至少 1 年直接从事游戏行业（例如：项目经理、技术客户经理、客户交付经理）。
- 英语高级，俄语或乌克兰语流利。
- 熟练使用任务管理工具（Jira、Confluence、Miro）和 SDLC 流程。
查看英文原文
GR8_TECH builds B2B iGaming platforms for operators who play to lead.
We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.
With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.
Our ambition drives us. Our people make it real.
If you’re a challenger in spirit and a champion in action — join us.
WHY THIS ROLE EXISTS:
This role exists to guarantee operational stability and performance across your assigned client portfolio. You’ll help us drive client retention and account growth by acting as the primary operational owner, orchestrating internal technical teams, and ensuring contractual commitments are consistently met.
WHAT YOU’LL DRIVE:
Client Relationship & Operational Ownership
- Own operational success and day-to-day communication for a dedicated portfolio of iGaming clients.
- Act as the primary escalation point for operational issues, driving rapid resolution and post-incident communications.
- Build trust with key client stakeholders to ensure long-term retention and account health.
Cross-Functional Coordination & Performance
- Coordinate internal delivery across Payments, Customer Support, Affiliates, and Development teams to satisfy client requests.
- Track client SLAs, monitor key performance metrics, and deliver routine operational performance reports.
- Document operational processes, track product feature requests, and maintain status visibility for all stakeholders.
Process Improvement & Commercial Management
- Spot friction in the client lifecycle and propose concrete automation or workflow improvements.
- Introduce new platform features, upgrades, and product capabilities to clients while gathering structured product feedback.
- Manage contract renewals, track compliance requirements, and ensure delivery against agreed contractual terms.
WHAT MAKES YOU A GR8 FIT:
- 2-3 years in account management or project delivery, with at least 1 year directly in iGaming (e.g., Project Manager, Technical Account Manager, Client Delivery Manager).
- Advanced English and fluency in Ukrainian or Russian.
- Hands-on experience with task management tools (Jira, Confluence, Miro) and SDLC workflows.
- Fundamental understanding of web services, APIs, and technical integrations.
- Exposure to entry-level commercial discussions or contract renewal negotiations.
- Working proficiency with MS Excel, PowerPoint, CRM platforms, and BI reporting tools.
- Strong communication skills to navigate escalations calmly and align cross-functional teams.
- Demonstrated ability to manage operational priorities independently with minimal supervision.
WHY YOU’LL LOVE WORKING HERE:
Benefits Cafeteria — annual budget you allocate to:
Sports • Medical • Mental health • Home office • Languages.
Work-life & support
- Paid maternity/paternity leave + monthly childcare allowance.
- 20+ vacation days, unlimited sick leave, emergency time off.
- Remote-first + tech support + coworking compensation.
- Team events (online/offline/offsite).
- Learning culture with internal courses + growth programs.
OUR CULTURE & CORE VALUES:
GR8_TECH culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.
FUELLED BY TRUST: we’re open, honest, and have each other’s backs.
OWN YOUR GAME: we take initiative and own what we do.
ACCELER8: we move fast, focus smart, and keep it simple.
CHALLENGE ACCEPTED: we grow through challenges and stay curious.
BULLETPROOF: we’re resilient, ready, and always have a plan.